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How to Set Up Your Customer Ticket Portal
Getting Started with Workflow Jobs
Creating & Managing Companies, Guests, & Users
Connecting a web form to your Mailbox

Integrations

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Public API & Webhooks
Integrating with Harvest (Time Tracker)
Integrating a Github repository to a DoneDone project
Integrating TestLodge
Integrating Slack
Integrating Glip/RingCentral
Creating a DoneDone Zap with Zapier
Create Tasks from Slack Messages using Zapier

Mailboxes & Conversations

Using Tags to Organize Work
Using Project & Mailbox Notes
Using Filters to find Tasks and Conversations
Setting up an Outgoing Email Address
Setting up an Email Signature
Setting up Conversation Rules
Setting up Auto-Forwarding
Setting up Saved Replies
Moving Tasks to Another Project (or Conversations to Another Mailbox)
Merging Conversations in a Mailbox
Managing Email Notifications
Mailbox Email Limits
Link Tasks to Conversations and Vice Versa
Introduction to Mailboxes
How to Set Up Your Customer Ticket Portal
Getting Started with Workflow Jobs
Exporting Tasks and Conversations
Creating a New Mailbox
Create a Project That Uses Workflow Jobs
Controlling Spam
Connecting a web form to your Mailbox
Changing Workflows on an Existing Project or Mailbox
Bulk Edit and Filter Tickets by Job
Archiving and Deleting Projects and Mailboxes
Adding and Removing Users from a Mailbox or Project
Adding DKIM and SPF / Return-Path records for your Outgoing Email

Projects & Tasks

Using Tags to Organize Work
Using Project & Mailbox Notes
Using Kanban Boards
Using Filters to find Tasks and Conversations
Setting up Description Templates
Moving Tasks to Another Project (or Conversations to Another Mailbox)
Managing Email Notifications
Link Tasks to Conversations and Vice Versa
Introduction to Projects
Getting Started with Workflow Jobs
Exporting Tasks and Conversations
Duplicating Tasks Instantly
Create a Project That Uses Workflow Jobs
Changing Workflows on an Existing Project or Mailbox
Bulk Edit and Filter Tickets by Job
Archiving and Deleting Projects and Mailboxes
Adding and Removing Users from a Mailbox or Project

Security & Privacy

DoneDone and GDPR

Transitioning from DoneDone Classic

Importing Projects from DoneDone Classic: What we import (and don’t import)
Importing Projects from DoneDone Classic: Sending Invites
Importing Projects from DoneDone Classic: Overview
Can I make Release Builds in DoneDone 2?

Tutorials

How to Organize Your Work Using Tags and Custom Filters
Create Tasks from Slack Messages using Zapier
Connecting a web form to your Mailbox

Users

Guests: Everything You Need to Know
Creating & Managing Companies, Guests, & Users
Adding and Removing Users from a Mailbox or Project
Account Roles & Permissions
Refer a Friend and Make Some Money

Workflows

Introduction to Workflows
Getting Started with Workflow Jobs
Deleting a Workflow
Create a Project That Uses Workflow Jobs
Changing Workflows on an Existing Project or Mailbox
Bulk Edit and Filter Tickets by Job

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Bulk Edit and Filter Tickets by Job

Bulk Edit and Filter Tickets by Job

Watch this video to learn how to organize and edit groups of tickets by Job.

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Updated on November 18, 2025

Archiving and Deleting Projects and Mailboxes Changing Workflows on an Existing Project or Mailbox

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