Simple Help Desk Software
for Small Teams
DoneDone gives small teams a straightforward help desk and ticketing system for managing customer support, internal requests, and shared inboxes from one organized place.
No credit card required.
Turn Incoming Requests Into
Organized, Trackable Work
Support gets messy when requests are managed from an ordinary inbox.
Emails pile up.
Two people answer the same question. Someone assumes a coworker is handling a request. Important follow-ups disappear underneath newer messages.
DoneDone turns incoming requests into trackable conversations with a clear:
- Owner
- Status
- Priority
- Next step
Your team can immediately see what's new, what's being handled, and what still needs attention.
Bring Your Support Inbox Into DoneDone
Keep using the email addresses your customers and coworkers already know.
Connect addresses like:
- support@
- help@
- service@
- info@
- requests@
- operations@
Incoming emails become organized conversations inside a DoneDone Mailbox where your team can assign them, prioritize them, respond, collaborate internally, and track them through resolution.
Customers keep using email. Your team gets a help desk.
Give Every Ticket a Clear Owner
A shared inbox isn’t enough if nobody knows who’s responsible for what.
Assign incoming requests to the right person and give each conversation a clear status so everyone knows where it stands.
A simple workflow might look like:
New → Assigned → In Progress → Waiting → Resolved
DoneDone makes it easy to see:
- New requests that need attention
- Tickets assigned to each team member
- High-priority conversations
- Requests waiting for a response
- Work that has been resolved
Clear ownership means fewer duplicate responses, fewer missed requests, and less time asking coworkers for updates.
Build a Support Workflow Around Your Team
Not every support team works the same way.
DoneDone lets you create custom workflows and statuses around the way your team actually handles requests.
Keep things simple:
New → Working → Resolved
Or build a more specific process:
New → Reviewing → Waiting on Customer → Escalated → Resolved
Your help desk adapts to your process instead of forcing your team into someone else’s.
Collaborate Behind the Conversation
Sometimes the person answering the request doesn’t have the answer.
Use Internal Comments to ask teammates questions, share context, document next steps, or bring another department into the conversation, all without exposing the discussion to the customer.
Your team can work together behind the scenes while the customer sees one clean conversation.
No separate Slack thread. No forwarded email chain. No accidentally CC’ing the customer on an internal discussion.
DoneDone’s Internal Comments work across both conversations and tasks, keeping internal collaboration attached to the work itself.
When a Support Ticket Creates Work, Track That Too
Sometimes answering the customer isn’t the whole solution.
A customer reports a bug. An employee requests equipment. A client asks for a change. A support question uncovers something another department needs to handle.
DoneDone lets you link conversations directly to tasks, keeping the original request connected to the internal work required to resolve it.
The support team can see what’s happening behind the scenes without chasing another department for updates.
The team doing the work has the context behind the request.
Help Desk Software for More Than Customer Support
A help desk doesn’t have to be limited to a traditional customer support department.
DoneDone Mailboxes can organize nearly any workflow that starts with incoming requests.
Customer Support
Manage customer questions, problems, and follow-ups from a shared support inbox.
Internal IT
Give employees a simple way to submit technology, access, equipment, and account requests.
Office & Operations
Track facilities issues, vendor questions, administrative requests, and everyday operational work.
Internal Requests
Create a central place for employees to request help from another department.
Client Services
Keep incoming client questions and requests visible, assigned, and moving toward completion.
Stop losing requests. Start tracking work.
Get set up in minutes. No credit card required.