How can we help?
Mailboxes & Conversations
Use Mailboxes to manage customer support, requests and feedback.
Guides, videos and answers for getting work done in DoneDone.
New to DoneDone? Start here
Five short guides, each with a video, that take you from sign-up to your first finished task.
1How DoneDone WorksThe big picture: Mailboxes, Projects and Workflows.▶ Video guide2Set Up Your First MailboxBring support@ or help@ email into DoneDone.▶ Video guide3Connect Your Email InboxDirect Connection in a few clicks.▶ Video guide4Create Your First ProjectOrganize your team’s work in one place.▶ Video guide5Understanding WorkflowsThe steps work moves through until it’s done.▶ Video guide
Browse by topic
Getting Started
Mailboxes & Conversations
Projects & Tasks
Security & Privacy
- Adding DKIM and SPF / Return-Path records for your Outgoing Email
- Connecting a web form to your Mailbox
- Controlling Spam
- Creating a New Mailbox
- How to Set Up Your Customer Ticket Portal
- Internal Comments
- Link Tasks to Conversations and Vice Versa
- Mailbox Email Limits
- Merging Conversations in a Mailbox
- Setting up an Email Signature
- Setting up an Outgoing Email Address
- Setting up Auto-Forwarding
- Setting up Conversation Rules
- Setting up Saved Replies
Still need help?
Our team answers every message, usually within one business day.