Help Docs
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Accounts & Billing
Account Roles & Permissions
Last Updated: November 18, 2025DoneDone takes a simple approach to roles and permissions. Every User on your account falls into one of four roles: Guests Guests on your DoneDone account are often used for adding a client or a person outside of your organization to approve a project/task, or to keep updated on their project’s progress in real time....
Cancelling your Subscription
Last Updated: November 18, 2025Note: This feature is only accessible to Account Owners only. If you’d like to cancel your subscription, you can choose to either cancel it immediately or at the end of your current billing period. Here’s how: To cancel at the end of the period… To cancel immediately… Remember, once you cancel your account, you cannot re-activate it...
Past Invoices & Billing Notifications
Last Updated: November 18, 2025Note: This feature is only accessible to Account Owners only. Account Owners are able to review invoice history for all recurring and prorated bills and credits. You can also manage where invoices are emailed after each payment. We recommend having more than one Account Owner so that if one were to leave the company or be unavailable for...
Plans, Pricing, Billing, and User Seats
Last Updated: November 18, 2025Only an account user with the role of “Owner” can make changes to the account’s total User Seat count. Users seats are not filled by Guests on your account. In other words, guest users are completely free to have on your account. Note, that if you upgrade a Guest to a User, they will fill...
Redeeming a promo code
Last Updated: December 17, 2025Note: This feature is only accessible to Account Owners only. Who doesn’t love a deal?! From time to time, DoneDone offers special promotions that are redeemable via a promo code. Note: Promotions are available to new customers only. Make sure to enter credit card information for the promotion to take effect. If you’re an Account Owner, you can apply a...
Switching between Annual and Monthly Billing
Last Updated: November 18, 2025Note: This feature is only accessible to Account Owners only. Your billing term determines the frequency at which you are billed for service. Annual billing is the most affordable option. Any Account Owner is able to switch between monthly and annual terms. 1. Log into your account and select Profile from your profile dropdown menu. 2. Navigate to the “Billing Information”...
Updating your Credit Card
Last Updated: November 18, 2025Note: This feature is only accessible to Account Owners only. Need to update your credit card? Here’s how: Enter your credit card information, including your CVV and expiration date, in the provided fields. Then hit Update credit card. If there are any outstanding invoices, they will be immediately processed. If your account is suspended, it will be immediately reactivated when...