Help Docs

Answers to all things DoneDone. Still can't find something? Reach out!

Projects & Tasks

Adding and Removing People from a Mailbox or Project

DoneDone makes it easy to manage who's on what

Archiving and Deleting Projects and Mailboxes

How to deactivate projects and mailboxes

Bulk Edit and Filter Tickets by Job

If you're taking advantage of Workflow Jobs, watch this short video to learn how to edit and filter tickets by Job.

Changing Workflows on an Existing Project or Mailbox

We'll show you how to change workflows and resolve any status conflicts that arise from the new workflow.

Create a Project That Uses Workflow Jobs

Check out this short video to learn how to a create a Project using your own Custom Workflow & Jobs.

Exporting Tasks and Conversations

Any of your task and conversation lists can be exported to CSV.

Getting Started with Workflow Jobs

Learn how to setup and get started with Workflow Jobs. Ticket assignments made easy.

Introduction to Projects

DoneDone Project are perfect for tracking work with your team and your clients.

Link Tasks to Conversations and Vice Versa

Linking tasks and conversations directly helps connect your support and production teams. Or use them to group related tasks.

Managing Email Notifications

Control how often (or not) you receive email notifications.

Moving Tasks to Another Project (or Conversations to Another Mailbox)

How to move tasks from one project to another (or conversations from one mailbox to another).

Setting up Description Templates

Learn how to create templates for bug descriptions so loggers provide all the necessary information the first time.

Using Filters to find Tasks and Conversations

Filters are perfect to quickly find work using a mix of assignee, status, priority, due dates, tags, and much more.

Using Kanban Boards

Use Kanban boards to visualize the status and progress of tasks.

Using Project & Mailbox Notes

Learn how to use Project & Mailbox Notes to share iniative-wide info with your team.

Using Tags to Organize Work

Tags are a great way to further organize your work and easy enough for anyone to understand.