Dear customer,

Like many great tools, DoneDone was born out of a personal need.

In the fall of 2008, at our previous agency, we found ourselves searching for an issue tracker for managing client work. Unhappy with the options, Ka Wai began developing an in-house issue tracker on his own.

After eight months of design and development, we had something that we thought could be useful to lots of other companies.

In April 2009, we officially released DoneDone to the world. It took us six weeks to land our first paid customer.

Since then, DoneDone has served thousands of organizations large and small, managing millions of issues, bugs, tasks, and support requests.

Small as a service.

We are a lean team and that’s how we like it. We don’t have investors or shareholders and we’re not seeking funding. It’s because of our size that we’re able to stay nimble, flexible, and independent.

When you reach out to us for support, we’re the ones who get back to you. We believe this makes our service better and keeps our customers happy.

Simple is hard.

Instead of offering the most, DoneDone offers what we believe are the most essential features. We work hard to make the product as simple and accessible as possible. And that’s something our customers really appreciate.

Should you have any questions about DoneDone, don’t hesitate to reach out.

Wishing you success,

Michael & Ka Wai