Help Docs

Answers to all things DoneDone. Still can't find something? Reach out!

Getting Started

Connecting a web form to your Mailbox

Whether you’re using Webflow, Wordpress, or any form building tool, it’s easy to send form submissions to your DoneDone mailbox.

Getting Started with Workflow Jobs

Learn how to setup and get started with Workflow Jobs. Ticket assignments made easy.

How to Set Up Your Customer Ticket Portal

Learn how to set up your Customer Ticket Portal on any DoneDone Mailbox.

Introduction to Calendar

DoneDone Calendar is a great way to view your team's work from a time-based perspective.

Introduction to Mailboxes

Use Mailboxes to receive and track customer emails in DoneDone. Great for customer support, hiring and new business inquiries.

Introduction to Projects

DoneDone Project are perfect for tracking work with your team and your clients.

Introduction to Reports

Easily get reports on team and their work.

Introduction to Workflows

Use one of DoneDone's built-in workflows or create one of your very own to track work catered to your team's process.

Introduction to the Dashboard

Your home dashboard is a great way to get an overview of your team's work without before navigating to a Project or Mailbox.

Managing Companies & People

Create companies, invite, and manage new people in your account.

Managing Email Notifications

Control how often (or not) you receive email notifications.

Signing in and retrieving lost usernames and passwords

Forgot your password? It's easy to reset it.

Starting your new trial and account

Learn how to start a free trial with no credit card or obligation.

Updating your Profile (name, email address, avatar, timezone)

Make sure to keep your profile up to date to stay current with your team.