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Introduction to Workflows

Note: Parts of this feature are only accessible to Account Admins and Owners only.
Note: This feature is only accessible to Account Owners only.

DoneDone Workflows are a series of statuses, which a task or conversation will move through as it progresses. They can be as simple or complex as your team requires. It's up to you!

You can use the built-in Customer Help Desk Workflow to manage your customer support in Mailboxes. Or use the built-in Bug Tracking Workflow in Projects to help log and resolve bugs. Better yet, you can build your own Workflow, custom tailored to how your team works.

Watch the video below to get the most out of Workflows.

By 
Michael Sanders
Last updated: 
January 21, 2025