In this guide, we’re going to look at everything you need to know about building a customer support team from scratch. How to hire the right people, what processes you should put in place, how to structure your department, and what your goals and outcomes
The Complete Guide to Building a Customer Support Team From Scratch Read More »
Whether you’re new to construction PM or an old hand looking to brush up on the fundamentals, let’s take a look at the basics of managing construction projects and give you tools & strategies you can use to improve efficiency and cut costs.
The Basics of Project Management in Construction Read More »
Dealing with customer support can make emotions run wild. Here are the 5 steps your customers go through when they need help, and how you can prepare for it.
The 5 Emotional Stages of Dealing with Customer Support Read More »
This past Friday, we migrated DoneDone – top-to-bottom – over to Amazon Web Services. We spent many weeks re-architecting parts of the application so they’d be better suited for a Cloud hosting environment like AWS. One major change is the way we now handle how email is delivered within DoneDone. On our old environment, DoneDone
The AWS Migration: Queues, long tails, and double rainbows Read More »
We’ve made a new change to the formatting of text in DoneDone. Now, DoneDone always displays text controls for you no matter how long your content is—so now you can stay in control of your formatting throughout your entire comment without scrolling.
As we roll into a new year, we wanted to take a quick look back at how much we’ve collectively accomplished here at DoneDone in 2013. When we say we, we truly mean everyone involved in DoneDone — from our development team to you. Your continuous feedback via Twitter and our support forum have inspired
In this guide, we will teach you everything you need to know about using a shared inbox for improved team email management. This will help with customer success and can improve business operations on the whole.
What is Team Email Management? The Complete Guide to Using a Shared Inbox Read More »
We’ve been running DoneDone for the past six years, growing from a small app with a few customers here and there to a critical business tool that’s helped tens of thousands of users resolve issues in over 140 countries.We’ve picked up and moved our entire hosting environment twice, while fundamentally changing our technological infrastructure each
Our super-slow growth strategy on automating customer support Read More »
Check out the new updates we’ve just released including adding ideas to our product roadmap, switching workflows and keeping status up to date.
Switching Workflows, Keeping Status Current and Adding Feature Ideas Read More »
This evening, we launched three big enhancements to DoneDone. We hope they make getting issues solved even easier.Tagging issuesYou can now add tags to new and existing issues. We think tags will be useful because they’re so open-ended. Decide amongst your team how you might use them to categorize bugs better. Here are just a
Tagging issues, email-to-ticket, and attachment updates Read More »