In our first two weeks, a few dozen customers signed up. But, not a single person had entered in their credit card during their trial period. We knew the billing system was working because we had a few of our own credit cards in process already. What was going on? Few startup experiences feel as
While we love posting about big updates, this week we’ve pushed up a few very small ones that we’d like you to know about. Error pages: Now with more Fun I tasked Jeremy to spend an afternoon rebuilding our once-drab error pages. Errors (like 404s or 500s) are a bad experience to begin with, but
Bug tracking tools can be fairly simple from a programming perspective. Which is probably why there are hundreds of them out there all doing an equally OK job. But, if you take a look at mostbugtrackerinterfaces, they look uncomfortable. They look like a bunch of HTML form elements all got together at some stiff HTML
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If refactoring code is like carpentry, then, accomplishing its technical goals will leave some unwanted byproducts.
Maybe you noticed already, but things look pretty different around here today. Today the new DoneDone publicly debuts with a new website and a new look to the app. We’ve been talking about the new DoneDone for the past few weeks, and it’s finally here. Who Gets The New DoneDone? Starting today the new DoneDone
About a year ago at this time, I was really busy. I was in the home stretch of wedding planning, preparing for a cross-country move from Chicago to San Francisco, and managing the usual full-plate I have at work—writing code for DoneDone, supporting our HR product, KinHR, as well as a few of the consulting
Support emails are one of the most important channels of communication between a company and its customers. Here we give you email templates for writing the best support emails possible.
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For the last few weeks, we’ve been preparing you for the release of the New DoneDone. Last week, we told you about all the updates to the navigation, but this week we’d like to take you behind the scenes and walk you through the process of creating the New DoneDone. In August 2013, we began