We’ve been running DoneDone for the past six years, growing from a small app with a few customers here and there to a critical business tool that’s helped tens of thousands of users resolve issues in over 140 countries.We’ve picked up and moved our entire hosting environment twice, while fundamentally changing our technological infrastructure each […]
Our super-slow growth strategy on automating customer support Read More »
Our latest release includes two new features – webhooks and an improved experience for editing tickets in bulk. See how they can help you streamline your workflow and get things done faster!
Frustrated with having to manage multiple tickets about the same issue? With DoneDone’s new conversation merge feature, it’s easier than ever to consolidate and keep track of support tickets. Discover how you can make customer service a breeze!
Streamline Your Support Tickets with DoneDone’s New Conversation Merge Feature Read More »
Keep the spam out of your inbox and focus on genuine conversations. Learn how to use our new spam control features today!
Get ready to be thrilled! DoneDone has just unveiled Workflow Jobs, the simplest way to effortlessly reassign tickets. By leveraging Jobs within your Workflows, tickets will be automatically reassigned whenever there’s a change in their status.
Streamline Your Workflow with DoneDone’s Latest Feature: Workflow Jobs Read More »
Discover strategies to enhance customer loyalty and retention. Learn how to build lasting relationships and keep clients happy. Learn more now!
Struggling to Retain Clients? Uncover the Secrets to Long-Term Loyalty in Business Read More »
As developers and programmers of all stripes can attest, staying current in our industry is a moving target, and a fast moving one at that. Last year’s standards won’t cut it this year. The next project should always be better than the last. Didn’t you see that library has a new version? Haven’t you heard
Learn how project tracking software can help small businesses stay ahead of the curve and get ahead in their projects. Find out how your business can benefit from using project tracking software today!
Stay Ahead of the Curve: How Smart Companies Use Project Tracking Software Read More »
Douglas Adams is one of my favorite authors, responsible for the Hitchhiker’s Guide to the Galaxy series. Adams was my first introduction to British humor, and I’ve always appreciated his accurate observations of how people think and act. For example, in the third book of the series (Life, the Universe and Everything), Adams features a
Somebody Else’s Problem? Issue Tracking and the Bystander Effect Read More »
A couple weeks back, we released a few minor improvements to the DoneDone issues page. We redesigned the issue and project title display. Previously, the project name appeared on the “Back to” link in the upper left. It was outside the main issue content and styled as a normal link. When you were in an