How to do customer support with a small team
Learn how to do customer support with a small team by selecting the right ticketing system for your business and using smart customer service strategies.
Slice & Dice Your Issues with Dashboard Filters
Last week, our users created or updated a total of 13,145 issues within DoneDone. Assuming those updates were made during mostly-normal business hours, that’s over 300 changes per workday hour! Your company probably didn’t have quite that much activity (if you did, let me refer you to our Max plan), but it can still be
Slack integration just got even easier
As many of you know, you can integrate a DoneDone project with a Slack channel or group. Any time issues are added or updated, DoneDone will automatically post a message in Slack. This is a great way to keep up with and discuss issues without having to go through email.Today, we’re excited to announce an
Introducing New Integrations: Slack, Hall, Glip, and BigBoard
Today, we’re excited to announce four brand new DoneDone integrations with some of today’s most popular team collaboration tools. Welcome Slack, Hall, Glip, and BigBoard! They’re available right now in every DoneDone account.To integrate into any of these applications, simply go to the “Integrations” section within your DoneDone project. Note: You need to be an
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Site outage today: February 4, 2014
As many of you experienced, we had an outage earlier today, February 4, from 8:35AM to 1:04PM UTC. First off, we are truly sorry for the downtime. This certainly had its greatest impact on our friends across both the Atlantic and Pacific. We want to apologize for the hours of productivity you may have lost
Simplify Support with DoneDone’s New Customer Ticket Portal
Goodbye, email chaos! Hello, simplicity! Experience DoneDone’s new Customer Ticket Portal — an effortless way for your clients to manage support tickets. Fast replies, no inbox mess. Try it out and elevate your customer support today!
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Simple Scrum Boards: Productivity Boosters for Small Businesses
Take your team’s productivity to the next level with a simple scrum board like DoneDone. Learn how it can help you stay on task and why complex tools like Jira are often barriers to productivity.
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Simple just works
We recently reached out to our customers with a survey on how and why they use DoneDone. We received lots of informative feedback, but one thing really stood out.When we asked why they chose DoneDone, the clear top answer was because it is a simple and easy-to-use product. This wasn’t a multiple choice question; it
Simple Help Desk Software Features To Look For
Check out these simple features that every help desk software should have. It’s everything you need to get started with basic customer support.
Simple Customer Support with DoneDone Public Issues
DoneDone was originally designed as an internal team issue tracker, which required each of your users to have their own login. With our new Public Issues feature, anyone can submit issues to your DoneDone projects. This screencast walks through how you can use DoneDone as a simple customer support system, completely integrated with your issue
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