Author name: Cloud Hill

Customer care is a vital part of any company’s strategic game plan. Your support tracking software may be the mightiest weapon in your arsenal.

After establishing customer support as a channel offering for your business, inevitably you come to wonder what help desk best practices you should be following to guide your team towards success. 

There are 3 big principles to consider when your team is setting up a system for bug and issue tracking. Don’t miss these key points.

DoneDone has new integrations like Google Drive and Zapier and becomes a tool for customer support, project management and bug tracking all in one place.

2014 has been a huge year for DoneDone. We’ve made some major updates and some minor fixes, added new features, and have added more new customers than ever before. We thought a brief 2014 retrospective was in order, so here’s a recap of what’s happened this year: The Redesign In March, we launched a visual

The customer service landscape is always evolving, and in order to keep up, your approach to customer support needs to change as well. Here are 18 tips that will help you provide top-notch support for your customers in 2022 and beyond.

In this guide, we’ll discuss project management best practices for beginners, and share tips on how to choose the right project management tool for your business and for effective project management on the whole.