Author name: Cloud Hill

In this post, we’ll define customer engagement, we’ll explore the top 10 customer engagement strategies, and we’ll provide some tips on how to get started.

It’s been just over a month since we launched DoneDone Public Issues, and we’ve had several requests for two improvements: custom “from” addresses, and custom email signatures. Both of these features are now available on the Public Issues settings page for each of your projects. You can set a custom address and signature in your

“How do I send and create issues via email?” Well, there’s two ways to create issues via email. You can send issues directly to your DoneDone account by using the email address specified in the Project Settings page of a specific project. Just look under the Create Issues Via Email section for the address and

Sometimes you don’t want to bother with opening a new application or browser tab to make a quick update to your issues and bugs. Luckily, DoneDone makes it easy to create and update issues directly from your inbox. Creating issues via email First, you’ll need your DoneDone project’s unique email address. You can find this

We’ve been using Subversion for DoneDone’s source code hosting since 2009, and it’s served us well over the years. Lately, though, our coworkers at We Are Mammoth and Kin have been using Git (and GitHub) with great results. We started to envy how quickly they were able to create and switch branches, submit pull requests,

Learn 5 simple ways construction project managers can improve efficiency. Construction companies that fail to adapt will, unfortunately, lag behind.

Here are some helpful and practical construction project management tips on how project managers can perform their duties effectively during COVID-19.

DoneDone features a simple workflow designed to move issues from Open to Fixed. Our workflow manages which new statuses are available based on the issue’s current state and the user’s role. For example, if the Fixer has flagged an issue as Not Reproducible, the Tester will only be able to select Pushed Back (providing steps

When you realize that you need more than spreadsheets and sticky notes to keep track of your work, it’s time to choose a lightweight issue tracker.

In an upcoming scheduled update to DoneDone, we’ve tweaked the issue detail page interface a bit. There isn’t any new functionality, and these aren’t big changes, but they’re important enough that I want to discuss why we did them. What it looks like right nowCurrently, when you look at an issue detail page, you see