Author name: Cloud Hill

Whether you’re fresh out of college or already working in product, here are some tips for how to get started with your first product management role.

Ticketing systems make customer service easier and smoother in several ways, from better clarity and communication to more relaxed interactions

When you think of baseball parks in the early part of the twentieth century, you might think of Wrigley Field, Fenway Park, Yankee Stadium, or Ebbets Field. Most historians today consider these venues baseball cathedrals—there was a romantic, mystical quality to them. These places of baseball worship were—if anything—distinctive. Only at Fenway could you see

At DoneDone, we’ve always committed our product to focusing on one thing and doing that one thing very well—bringing teams together to resolve issues efficiently. We don’t purport to be an “everything but the kitchen sink” solution. In fact, for us, DoneDone sits alongside a host of other focused pieces of software, including Basecamp and

We’re rethinking our pricing model for DoneDone, our web-based issue tracking tool, and want to open up our entire thought process, lessons learned, and epiphanies to you.Our current pricing plan is simple: You pay $24/month for one project, and then $5/month for each additional project.When we launched last month, we asked some of our early

We’re always excited to hear how our customers are using DoneDone. From weddings, to large projects, to everyday team interactions, DoneDone helps you get it, well, done. But what really excites us is how people take DoneDone and make it their own. A great example of this is with our customer, Charlie Meek, CEO of

Managing teams and projects can be tricky for small businesses, but it doesn’t have to be. Learn how DoneDone, a project management tool, can help streamline your workflows and make managing teams easier than ever!

Last week, things around the world got a little more serious due to COVID-19. Schools shut down. People started working from home. And in some countries, governments have mandated businesses to lock their doors for a period of time. We already wrote an article about how to work from home and stay productive. But what

Learn how video customer support can benefit your small business, from improved customer satisfaction to reduced customer support costs.