The DoneDone Blog

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Product updates and our thoughts on getting work done.

How to Provide Stellar Ecommerce Customer Service: The Tools, Skills and Strategies You Need

In this blog post, we'll discuss the tools, skills and strategies you need to provide stellar customer service in the ecommerce world. We'll also take a look at some of the unique challenges that come with providing customer support for online shoppers.

Latest release: speedier, more intuitive navigation

Our newest release is all about speed and convenience. Watch this video to see our creator-in-chief, Ka Wai Cheung, walk you through these updates.

Product Management in Practice: Blending Theory with Reality

Learn about product management and how to apply it effectively in the real world so you can avoid making mistakes that will cost your company time, money, and credibility.

Add tasks directly from conversations, comments, and replies (and more features)

With this update, you can create task via comments and replies.

How to Evaluate and Choose the Right Product Tools as a Product Manager

It can be hard to know which product management tool is the right one for the job. In this article, we'll provide 7 strategic steps to take for evaluating and choosing the best product management tools for your organization.

Top 10 Product Management Skills of Great Leaders

A product manager is responsible for everything from strategy to execution, so that's why it's important for a product manager to have product manager skills—both technical skills and soft skills—to be successful.

Text Formatting at Your Fingertips

We've made a new change to the formatting of text in DoneDone. Now, DoneDone always displays text controls for you no matter how long your content is—so now you can stay in control of your formatting throughout your entire comment without scrolling.

Use Saved Replies in New Conversations

You can now use saved replies in brand new conversations and use reference numbers in your email signature.

Move Tasks to Any Project Workflow

A new feature allows you the freedom of moving tasks between project workflows. Learn how here.

Product Management 101: Everything You Need to Know

If you're working in almost any company, product management is essential to its success. Here are the ins and outs about this exciting field and career path.

Stop spam from invading your DoneDone account

Keep the spam out of your inbox and focus on genuine conversations. Learn how to use our new spam control features today!

How to Become a Product Manager Before You Have Experience

Whether you're fresh out of college or already working in product, here are some tips for how to get started with your first product management role.

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