The DoneDone Blog

Customer Support

Product updates and our thoughts on getting work done.

Why Every Admin Needs Help Desk Software

Admins field requests from every direction: email, Slack, phone calls and walk-ups. Here's how help desk software helps you track each request, assign it to the right person and make sure it gets done.

Why Every Multi-Location Restaurant Group Needs a Help Desk Tool

For multi-location restaurant groups, shared inboxes and forwarded emails lead to missed complaints and lost context. Here's how a help desk tool keeps every customer, vendor and team request on track.

Finding the Best and Most Cost-Effective Ticketing System for Small & Medium Businesses.

Ticketing management software all kinds of teams efficiently track and resolve issues. Every business, no matter the size, should use one.

Fifteen Years of Keeping It Simple

DoneDone's creator (and still lead designer and developer) looks back on 15 years of staying relevant, keeping things simple, and playing our own game.

Breaking Down Silos: The Key to Effective Email Sharing Strategies for Ecommerce Support Teams

Uncover how breaking down silos can revolutionize email-sharing strategies for ecommerce support teams. Enhance collaboration & customer experiences.

Streamline Your Support Tickets with DoneDone’s New Conversation Merge Feature

Frustrated with having to manage multiple tickets about the same issue? With DoneDone's new conversation merge feature, it's easier than ever to consolidate and keep track of support tickets. Discover how you can make customer service a breeze!

How DoneDone Helps Small Businesses Tackle Projects with Ease – A Simple Guide to Team Management

Managing teams and projects can be tricky for small businesses, but it doesn't have to be. Learn how DoneDone, a project management tool, can help streamline your workflows and make managing teams easier than ever!

Stay Ahead of the Curve: How Smart Companies Use Project Tracking Software

Learn how project tracking software can help small businesses stay ahead of the curve and get ahead in their projects. Find out how your business can benefit from using project tracking software today!

A Complete Guide to Email Project Management for SMBs

In this guide, you'll learn what email project management is, the benefits of using it, how to get started with it, and more.

The Essential Guide to Crafting Great Customer Service Emails

Wondering how you can improve your customer service emails? Check out our guide for tips and examples on how to craft great customer service emails that will delight your customers.

Unlocking Efficiency: A Guide to Choosing the Right Task Manager Software for Your Small Business

In order to be productive and achieve your goals, it's important to have the right tools. Here's our guide to choosing the best task manager software for your small business.

6 Customer Support Metrics You Must Track For Your Business 

If you're a small business owner, these six metrics will help you understand how your customer support is impacting your business.

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