The DoneDone Blog

Blog - Page 19 of 27 - DoneDone

Product updates and our thoughts on getting work done.

DoneDone Mobile Trends

It's been about a year since we updated DoneDone with a mobile-friendly version for iPhones, iPads, Android devices, and just about any modern mobile browser.

Saving time (and money) with a combined issue tracker and customer support tool

Customer support and bug tracking are two functions that are critical to your company's success: Today, many companies use one system for customer support and another for issue tracking, even though both concepts are…

Somebody Else’s Problem? Issue Tracking and the Bystander Effect

Douglas Adams is one of my favorite authors, responsible for the Hitchhiker's Guide to the Galaxy series.

When Issue Tracking Met Customer Support

We're proud to announce the release of Public Issues in DoneDone today. Quite simply, it's our biggest new feature to date.

Simple Customer Support with DoneDone Public Issues

DoneDone was originally designed as an internal team issue tracker, which required each of your users to have their own login.

The due diligence of thinking through your problem

Working on an issue tracker for the past four years has taught me more than just how to build and maintain a piece of software.

The 5 essential rules of SaaS email integration

Despite all the great user interface design we see on web applications today, one of the most important user interfaces for a SaaS product doesn't live in the browser and may have very little “design” to it at all.

A feature request is a bug…is a dumb detail

"Feature request!!!" It's often the battle cry we software engineers use to downplay the urgency of a customer's issue.

Three small improvements: Error pages, growing text boxes, and new previous/next issue buttons

While we love posting about big updates, this week we've pushed up a few very small ones that we'd like you to know about.

DoneDone vs. other issue trackers

When we started building DoneDone, there were quite a few existing issue trackers on the market.

Creating and Updating Issues Via Email

Sometimes you don't want to bother with opening a new application or browser tab to make a quick update to your issues and bugs.

Slice & Dice Your Issues with Dashboard Filters

Last week, our users created or updated a total of 13,145 issues within DoneDone. Assuming those updates were made during mostly-normal business hours, that's over 300 changes per workday hour!

More from our blog…

Bug Tracking
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