DoneDone is very focused on the two most important people an issue can have - the person who created the issue, and the person they assigned it to for fixing (or doing).

DoneDone's pricing model isn't like most other SaaS subscription models. There's no tiered pricing, so you're not throwing out a bunch of $$$ every month on unused projects.

What should DoneDone do when you're not testing? A few customers have asked about hibernating their account while they're in development or design.

The Status Report page of every project is a good way to take stock of how the team is doing...

Sometimes it's just faster to give the person a call, right? In a DoneDone, if you're just not getting through to the person on the other end of an issue, click on their name and their contact info will pop up.

To link between issues in a DoneDone project, use the pound sign (#) followed by your issue number, as in "#132".

During our client testing phases, we get a good percentage of issues assigned to us which really aren't defects or problems at all.

A few customers have asked when the best time to start using DoneDone is during a project, and how it works best alongside Basecamp.

Here's a historical breakdown of how issue priority labels have been used since the beginning of time (2009): 24% low / 31% medium / 32% high / 13% critical Have a great weekend DoneDone'rs, - The DoneDone Team

Correction: 'Tim' correctly pointed out that the start dates for both sets of points actually are different weekdays. I stand corrected. And slightly flushed.

Even though DoneDone has an issue status called "Need more information", it'd be ideal if it was never used in 90% of all cases.

As of 3pm CST today 38,783 issues have been closed out. Have a good weekend, warriors.