The Benefits of Using a Simple Ticketing Tool
When it comes to customer support, a ticketing tool can make your life easier. Find out how and why in this article.
How Customer Support Video Can Help Your Small Business
Learn how video customer support can benefit your small business, from improved customer satisfaction to reduced customer support costs.
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Introducing DoneDone Mobile: Stay on top of your work from anywhere
Keep your work organized and on track with the new DoneDone Mobile apps for iOS and Android devices.
Introducing DoneDone Mobile: Stay on top of your work from anywhere Read More »
Why an Integrated Product Team is Essential for Successful Software Companies
By having a team that integrates product and customer support, you can ensure that your customers are getting the best possible experience with your product.
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What is Team Email Management? The Complete Guide to Using a Shared Inbox
In this guide, we will teach you everything you need to know about using a shared inbox for improved team email management. This will help with customer success and can improve business operations on the whole.
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3 Updates from DoneDone: Auto-Refreshing, Customer Name Editing, and Filtering by Reference Number
Learn about the latest updates to the DoneDone app, including auto-refreshing, customer name updates, and ticket filtering.
The Complete Guide to Platform Product Management: Everything You Need to Know
Platform product management (PPM) is a unique beast, and it requires its own set of skills and knowledge in order to be a successful product manager in this space. In this guide, we will cover everything there is to know about platform product management.
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How to Provide Stellar Ecommerce Customer Service: The Tools, Skills and Strategies You Need
In this blog post, we’ll discuss the tools, skills and strategies you need to provide stellar customer service in the ecommerce world. We’ll also take a look at some of the unique challenges that come with providing customer support for online shoppers.
Latest release: speedier, more intuitive navigation
Our newest release is all about speed and convenience. Watch this video to see our creator-in-chief, Ka Wai Cheung, walk you through these updates.
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Product Management in Practice: Blending Theory with Reality
Learn about product management and how to apply it effectively in the real world so you can avoid making mistakes that will cost your company time, money, and credibility.
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