Wondering how you can improve your customer service emails? Check out our guide for tips and examples on how to craft great customer service emails that will delight your customers.
The Essential Guide to Crafting Great Customer Service Emails Read More »
Our latest release includes two new features – webhooks and an improved experience for editing tickets in bulk. See how they can help you streamline your workflow and get things done faster!
In order to be productive and achieve your goals, it’s important to have the right tools. Here’s our guide to choosing the best task manager software for your small business.
Agile project management has been gaining prominence in recent years as more and more organizations are looking for ways to be more flexible and responsive to their customer’s needs. This article will explain what Agile project management is and provide e
What is agile project management? Explained with examples Read More »
The latest release of DoneDone includes a new way to see “what’s on my plate” which includes all your important tickets along with upcoming due tickets. You can also keep track of all your favorite tickets using the new DoneDone Pinboard.
Get More Out of DoneDone with the New Pinboard Feature Read More »
A help desk is a great way to unify customer support and product teams. By collaborating in the same tool, you can solve customer problems faster and create a better product experience.
Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams Read More »
Looking for a way to save on your DoneDone account? Refer your friends and colleagues today and you’ll both receive a $50 credit!
$50 for Every Friend You Refer: DoneDone’s Brand New Referral Program Read More »
The new filtering UI in DoneDone makes it easier than ever to quickly find the tickets you need. We’ve also introduced new filter properties like filtering on a specific Customer or filtering on tickets that were created by specific people.
New Filtering UI in DoneDone: Streamlined and Even More Powerful Read More »
In this post, we’ll define customer engagement, we’ll explore the top 10 customer engagement strategies, and we’ll provide some tips on how to get started.
Customer Engagement Strategy: 10 Tips for Small Businesses Read More »
As customer service moves increasingly online, the way we interact with customer service teams changes as well. Here are some tips on how to write good emails to customer service, as well as how customer support should reply to customers in need.
