A few years back, we launched Public Issues (Wait! Have you seen the NEW DoneDone customer support features?) to extend DoneDone beyond just an internal issue tracker. With Public Issues, anyone can email issues to your project via a custom address. It’s one of our most popular features to-date.It’s even more useful when you can
How to use DoneDone to manage your customer support email Read More »
If you track issues with a team, you’ve probably run into this situation before: Someone logs an issue and, soon thereafter, another person logs a nearly identical issue again.You might be able to solve this by being more diligent about reviewing existing issues before adding new ones. But, even at that, sometimes issues that appear
Few things are more maddening than standing around idly while we wait for something to happen. It’s been proven through experiments, surveys, and numerous real-world examples. The solutions to the problem of waiting are often surprising. For instance, executives at a Houston airport once solved customer complaints about long baggage claim waits, but not in
If it means pushing out a feature release an extra few days, it is almost unequivocally worth it.
The Life-Changing Magic of Tidying Up Your Codebase Read More »
In our first two weeks, a few dozen customers signed up. But, not a single person had entered in their credit card during their trial period. We knew the billing system was working because we had a few of our own credit cards in process already. What was going on? Few startup experiences feel as
One of the most frequent requests we’ve received over the past year is to make it easier to loop people in on issues. Up until now, you could only do this via the “Notify these people of issue updates” dropdown field when creating an issue or the “Manage who is notified” dropdown within an issue
I woke up on a typically cold and dreary February morning in Chicago before the sun rose. I leaned over to check my phone on my nightstand and noticed an abnormal amount of messages in my inbox. 75 to be precise. That’s never a good sign. I catapulted out of bed, launched into my desk,
DoneDone is now available as an issue tracker app on your iPhone or iPad from the App Store.
No developer will want to read bloated, ambiguously-named and inconsistently-designed code a few years from now. Writing is the constant in programming that won’t change anytime soon.
For me, programming almost always feels like working simultaneously inside two different worlds. First, there is the world in which we craft software. It is arduous work. The work that no one else sees. Nonetheless, it is work that most of us really love. Second, there is the world that consumes our software. Our work
Camaraderie and recognition inside the development team Read More »
