Author name: Ka-Wai Cheung

This week, we’ll be adding Google Analytics tracking to all DoneDone accounts. Here’s why we’re trying this out. We hope it answers any questions you may have about our decision. We launched DoneDone 3 months ago last Wednesday. It’s been a veritable whirlwind of feedback, feature requests, questions, responses, open dialogue, and software improvements. We

This evening, we launched three big enhancements to DoneDone. We hope they make getting issues solved even easier.Tagging issuesYou can now add tags to new and existing issues. We think tags will be useful because they’re so open-ended. Decide amongst your team how you might use them to categorize bugs better. Here are just a

We’ve been working on two big features to DoneDone.  We’ll likely launch these sometime next week once we’ve tested and are 100% happy with the UI.  Here’s an early preview. Tagging issuesSoon, you’ll be able to add tags to your issues.  Many of you have requested this, or requested something that this feature will help

In an upcoming scheduled update to DoneDone, we’ve tweaked the issue detail page interface a bit. There isn’t any new functionality, and these aren’t big changes, but they’re important enough that I want to discuss why we did them. What it looks like right nowCurrently, when you look at an issue detail page, you see

This week, we released a simple status report page for all DoneDone projects. We want it to be a quick overview instead of a detailed report. We want you to glance at it for 15 seconds and know how a project’s generally going. To get any project’s status report, click the “Status report” link at

Recently, Bug Shooting added support for DoneDone. Bug Shooting is a free download for Windows that lets you take screenshots, annotate them, and immediately upload them as part of a new or existing issue. Do note that we currently only allow file uploads for paid accounts. Here’s how it works with DoneDone. Quick install and

We just released two big functional changes to DoneDone today as well as a big pricing change, mainly inspired by our users (cuz we listen!). We’ll post an alert to your account homepage when these changes take effect. Here goes….Functional Change #1: Assigning an issue to yourselfYou can now assign issues to yourself. When we

We’re rethinking our pricing model for DoneDone, our web-based issue tracking tool, and want to open up our entire thought process, lessons learned, and epiphanies to you.Our current pricing plan is simple: You pay $24/month for one project, and then $5/month for each additional project.When we launched last month, we asked some of our early

We’ve had some sporadic downtime this morning for about 45 minutes with DoneDone accounts (unrelated to any traffic spikes from the kind mention from 37signals). We’re working to ensure that the issue doesn’t happen again. It’s a third-party thing…. In the meantime, we’ve gotten a ton of great feedback and questions regarding our philosophy and

Today, we added a few new features to DoneDone. This is our first upgrade of our issue tracking tool since we launched on April 15th. Here’s what’s new: Toggle whether an issue comment is emailed to people. Previously, if you added a comment, it would automatically email the other person on the issue. Now, we