Author name: Ka-Wai Cheung

Some of our own clients have been having trouble closing issues with DoneDone. Alot of times, we’ll get an email saying that an issue was not fixed, but the message from the creator says “Thanks for fixing this bug!” Turns out, it’s had to do with some less-than-optimal UI. Here’s the way we used to

A couple new features with DoneDone. Sending an issue comment to anyone on a project In our latest release of DoneDone, we now allow you to send emails to anyone on a project when commenting. Previously, you were relegated to just notify the resolver or creator. In a way, adding this feature goes against one

A few upgrades we’ve made recently to DoneDone. Better navigationDoneDone now has a revamped header. The old header was a bit cramped, especially if you are an account holder. Most of the links are rarely used (like “Profile” and “Account”) and some features used all the time (like switching between projects). The new header emphasizes

Nine months into selling our first web-based product, DoneDone, we’ve learned a lot of lessons. Bugs, even the most hidden and seemingly dormant, are eventually found because people are using your product all over the world at all different times of day. One of the big lessons we’ve learned is how we program against third-party

Eat Media is a no-nonsense content development company with a passion for writing. We recently asked Ian Alexander, Vice President of Eat Media, to talk to us about how DoneDone has helped them get stuff done. On DoneDone’s intentional simplicity… I appreciate the “talk to me when I need to be talked to” aspect of

This evening, we released a big, albeit subtle, change to DoneDone issues: You can now assign an issue back to the creator of the issue. Since the beginning, we’ve always avoided allowing this capability. We felt it went counter to how a bug tracking workflow should work. The problem we had with other bug tracking

Last week, we added an API documentation page to DoneDone. You can now get more detail about the available services and answers to common questions here.In our next release, we’ll be rolling out a bunch of new services through the API as well. You’ll soon be able to reassign an issue, change issue status, and

Last Wednesday, we updated all DoneDone accounts with a bunch of long-awaited updates. It’s been a little over a month since we launched a major update to DoneDone, so we’re excited this has finally passed. Here’s what’s new:Issue management for administratorsWe now allow administrators more control over all issues within a project. Admins can now

We have some updates coming up for DoneDone in the next release. While we don’t have a firm date set yet, it will very likely be within the next two weeks. Thanks to everyone for the feedback so far. Deleting issues (for good)For a long time now, we’ve been telling you to simply close issues

We made a small tweak to issue lists in DoneDone today. Previously, things worked like this. You’d go to a project and search for issues. You’d click into an issue to view the detail. You could even click the “Previous Issue” and “Next Issue” links in the upper-right to scroll through the issues you searched