We’re excited to announce two big updates to DoneDone today: more robust issue export options, and a new way to attach images to your issues. Export All Issues (and Histories!) First up, we’ve updated the Export Issues feature with some new options: All Issues: Download all issues in your account, or all issues in a
As a programmer, it’s always important to push yourself beyond your comfort zone. Find out why.
2011 was the year I finally got tired of driving.At the time, I commuted to downtown Little Rock from my house in the suburbs. This drive normally took about 15 minutes, but during the morning and afternoon rush hours it could easily take 45. Add in snow, ice, or a bad accident, and you might
Programmers often do much more than writing code. Frequently programmers provide customer support as well.
Should programmers also provide customer support? Eight tips we learned in the trenches. Read More »
“How do I send and create issues via email?” Well, there’s two ways to create issues via email. You can send issues directly to your DoneDone account by using the email address specified in the Project Settings page of a specific project. Just look under the Create Issues Via Email section for the address and
It’s been just over a month since we launched DoneDone Public Issues, and we’ve had several requests for two improvements: custom “from” addresses, and custom email signatures. Both of these features are now available on the Public Issues settings page for each of your projects. You can set a custom address and signature in your
Custom Addresses and Signatures for Public Issues Read More »
It’s been about a year since we updated DoneDone with a mobile-friendly version for iPhones, iPads, Android devices, and just about any modern mobile browser. With a new iPhone launching this week, I thought it would be a good time to share the usage numbers we’ve seen over the past 12 months. Operating System Even
Customer support and bug tracking are two functions that are critical to your company’s success: Help desk software enables your support team to build a rapport with customers. Issue tracking software provides a workflow for your development team to stay on track. Today, many companies use one system for customer support and another for issue
Saving time (and money) with a combined issue tracker and customer support tool Read More »
Douglas Adams is one of my favorite authors, responsible for the Hitchhiker’s Guide to the Galaxy series. Adams was my first introduction to British humor, and I’ve always appreciated his accurate observations of how people think and act. For example, in the third book of the series (Life, the Universe and Everything), Adams features a
Somebody Else’s Problem? Issue Tracking and the Bystander Effect Read More »
DoneDone was originally designed as an internal team issue tracker, which required each of your users to have their own login. With our new Public Issues feature, anyone can submit issues to your DoneDone projects. This screencast walks through how you can use DoneDone as a simple customer support system, completely integrated with your issue
Simple Customer Support with DoneDone Public Issues Read More »
