Learn how you can use a shared inbox to help automate your customer support and improve communication with customers.
How to use shared inbox software to automate customer support Read More »
In this guide, we’re going to look at everything you need to know about building a customer support team from scratch. How to hire the right people, what processes you should put in place, how to structure your department, and what your goals and outcomes
The Complete Guide to Building a Customer Support Team From Scratch Read More »
The customer service landscape is always evolving, and in order to keep up, your approach to customer support needs to change as well. Here are 18 tips that will help you provide top-notch support for your customers in 2022 and beyond.
Support emails are one of the most important channels of communication between a company and its customers. Here we give you email templates for writing the best support emails possible.
The Secret Formula To Writing Perfect Support Emails Read More »
When it comes to customer service software tools, there are a lot of different options on the market. It can be difficult to determine which one is right for your team.
A Different Approach to Customer Service Software Read More »
In this guide, we’ll discuss project management best practices for beginners, and share tips on how to choose the right project management tool for your business and for effective project management on the whole.
12 Project Management Best Practices: The Guide for Beginners Read More »
While there is no surefire way to manage every construction project perfectly, there are certain tools and tips of the trade that can help to set you up for success, now, and in the future.
Two tips for how to manage construction projects Read More »
After establishing customer support as a channel offering for your business, inevitably you come to wonder what help desk best practices you should be following to guide your team towards success.
It’s easy to define bad business collaboration. Unclear goals. A lack of clarity. Poor communication. The wrong tools. Not enough tools. Too many tools. Depending on who you ask, you might get any of the above answers.The reason it’s so easy to define bad business collaboration is that we’ve all experienced it at one point
How to make business collaboration unbelievably simple Read More »
Simplify your bug tracking workflow with DoneDone and TestLodge. Whenever an automated test fails in TestLodge, it creates a ticket for you inside DoneDone.
DoneDone and TestLodge: Bug tracking made simpler Read More »
