Breaking Down Silos: The Key to Effective Email Sharing Strategies for Ecommerce Support Teams
Uncover how breaking down silos can revolutionize email-sharing strategies for ecommerce support teams. Enhance collaboration & customer experiences.
How a simple integrated project management workflow can make your team more effective
What is integrated project management? This post discusses how this workflow can help your team stay on track and deliver projects with confidence.
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How do you manage remote workers during the Coronavirus/COVID-19 pandemic?
Last week, things around the world got a little more serious due to COVID-19. Schools shut down. People started working from home. And in some countries, governments have mandated businesses to lock their doors for a period of time. We already wrote an article about how to work from home and stay productive. But what
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Simple Help Desk Software Features To Look For
Check out these simple features that every help desk software should have. It’s everything you need to get started with basic customer support.
The Digital Project Manager Ranked DoneDone as Best of 2019
The Digital Project Manager Blog has rated DoneDone as a top pick for 2019 in multiple project management software categories. Here’s why:
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The 5 Emotional Stages of Dealing with Customer Support
Dealing with customer support can make emotions run wild. Here are the 5 steps your customers go through when they need help, and how you can prepare for it.
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5 Reasons You Should Use Support Tracking Software
Customer care is a vital part of any company’s strategic game plan. Your support tracking software may be the mightiest weapon in your arsenal.
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We’re on a quest to build the best bug tracking software
This small company, which started because of one developer’s need for better bug tracking, is now on a mission to build the best bug tracking software.
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I’ve Got 99 Problems But Problem Tracking Ain’t One
We can’t help you with a nagging spouse or rising oil prices… But our problem tracking software can help you get things done. At least, whatever is under your control.
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3 Essential Steps of Bug and Issue Tracking
There are 3 big principles to consider when your team is setting up a system for bug and issue tracking. Don’t miss these key points.