Author name: Craig Bryant

The new DoneDone release is right around the corner on October 1st. Between now and then, we’ll be sharing some newness here starting with what we call the big three: the dashboard, the project landing page, and the issue detail. If you’re new to the new DoneDone, get caught up here. And, if you can’t

In an email and post earlier last week, we let everyone know (even this guy) that we’re working towards releasing a much-improved DoneDone at the end of September. Well, two weeks ago, we started using the new DoneDone to log issues for, well, the new DoneDone. And we didn’t implode. As expected, we got a

DoneDone is very focused on the two most important people an issue can have – the person who created the issue, and the person they assigned it to for fixing (or doing). Sometimes though, it helps to add people into the conversation. You can add additional recipients to the issue’s comments by clicking, of all

DoneDone’s pricing model isn’t like most other SaaS subscription models. There’s no tiered pricing, so you’re not throwing out a bunch of $$$ every month on unused projects. Our low pricing needs your attention though. Every project you maintain above the 3 you get with your base account costs $2/month. If you’re not using it,

What should DoneDone do when you’re not testing? A few customers have asked about hibernating their account while they’re in development or design. My response has been, “why’d you wanna do that?”. There’s plenty of other ways DoneDone can help a team manage requests, issues, or problems regardless of ‘where’ the project is in it’s

The Status Report page of every project is a good way to take stock of how the team is doing … It gives a snapshot of who’s got the biggest queue, who’s currently waiting on others to get cracking, and finally, it gives a measure of how close the team is to that ever-elusive 100%

Sometimes it’s just faster to give the person a call, right? In a DoneDone, if you’re just not getting through to the person on the other end of an issue, click on their name and their contact info will pop up. Call them. Work it out.

To link between issues in a DoneDone project, use the pound sign (#) followed by your issue number, as in “#132”. DoneDone will automatically check if the issue exists, then create a hyperlink for you. The syntax: http://screencast.com/t/YzVjNDNlNjIt Next, the results: http://screencast.com/t/OTEzNGVkZj Have a productive week DoneDone’rs.

During our client testing phases, we get a good percentage of issues assigned to us which really aren’t defects or problems at all. They’re requests to have things built differently. It’s inevitable that certain features of a product will be met with varying degrees of satisfaction, so it’s important as a development team (in any

A few customers have asked when the best time to start using DoneDone is during a project, and how it works best alongside Basecamp.The best example I can think of is how we use it here at We Are Mammoth. After all, we built DoneDone for our team originally, then thought the rest of the