Ticketing systems make customer service easier and smoother in several ways, from better clarity and communication to more relaxed interactions

In this post, we'll define customer engagement, we'll explore the top 10 customer engagement strategies, and we'll provide some tips on how to get started.

As customer service moves increasingly online, the way we interact with customer service teams changes as well. Here are some tips on how to write good emails to customer service, as well as how customer support should reply to customers in need.

When it comes to customer support, a ticketing tool can make your life easier. Find out how and why in this article.

Learn how video customer support can benefit your small business, from improved customer satisfaction to reduced customer support costs.

Having a well-oiled customer support workflow is essential to keeping your customers happy. This guide will show you how to set one up and why it's important.