As developers and programmers of all stripes can attest, staying current in our industry is a moving target, and a fast moving one at that. Last year’s standards won’t cut it this year. The next project should always be better than the last. Didn’t you see that library has a new version? Haven’t you heard […]
Goodbye, email chaos! Hello, simplicity! Experience DoneDone’s new Customer Ticket Portal — an effortless way for your clients to manage support tickets. Fast replies, no inbox mess. Try it out and elevate your customer support today!
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As many of you experienced, we had an outage earlier today, February 4, from 8:35AM to 1:04PM UTC. First off, we are truly sorry for the downtime. This certainly had its greatest impact on our friends across both the Atlantic and Pacific. We want to apologize for the hours of productivity you may have lost
Today, we’re excited to announce four brand new DoneDone integrations with some of today’s most popular team collaboration tools. Welcome Slack, Hall, Glip, and BigBoard! They’re available right now in every DoneDone account.To integrate into any of these applications, simply go to the “Integrations” section within your DoneDone project. Note: You need to be an
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As many of you know, you can integrate a DoneDone project with a Slack channel or group. Any time issues are added or updated, DoneDone will automatically post a message in Slack. This is a great way to keep up with and discuss issues without having to go through email.Today, we’re excited to announce an
Last week, our users created or updated a total of 13,145 issues within DoneDone. Assuming those updates were made during mostly-normal business hours, that’s over 300 changes per workday hour! Your company probably didn’t have quite that much activity (if you did, let me refer you to our Max plan), but it can still be
I recently read through some of the decisions that Sifter, a competing issue tracker, made with their application.Sifter’s simple approach mirrors what we believe too: one-to-one communication on issues, and a strict set of issue statuses that drive how issues get resolved. However, there are a few features that DoneDone offers which differ from Sifter’s.
DoneDone was originally designed as an internal team issue tracker, which required each of your users to have their own login. With our new Public Issues feature, anyone can submit issues to your DoneDone projects. This screencast walks through how you can use DoneDone as a simple customer support system, completely integrated with your issue
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Check out these simple features that every help desk software should have. It’s everything you need to get started with basic customer support.
We recently reached out to our customers with a survey on how and why they use DoneDone. We received lots of informative feedback, but one thing really stood out.When we asked why they chose DoneDone, the clear top answer was because it is a simple and easy-to-use product. This wasn’t a multiple choice question; it
