Author name: Cloud Hill

Four major features, three french hens, two turtle doves, and a big migration to AWS: The 2013 Year in Review

As we roll into a new year, we wanted to take a quick look back at how much we’ve collectively accomplished here at DoneDone in 2013. When we say we, we truly mean everyone involved in DoneDone — from our development team to you. Your continuous feedback via Twitter and our support forum have inspired

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Our super-slow growth strategy on automating customer support

We’ve been running DoneDone for the past six years, growing from a small app with a few customers here and there to a critical business tool that’s helped tens of thousands of users resolve issues in over 140 countries.We’ve picked up and moved our entire hosting environment twice, while fundamentally changing our technological infrastructure each

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