“Feature request!!!”It’s often the battle cry we software engineers use to downplay the urgency of a customer’s issue. After all, there isn’t time to add in new features when we gaze out at the never-ending bug log that faces us.To us software engineers, the difference between a bug and a feature request is crystal clear. […]
Having a well-oiled customer support workflow is essential to keeping your customers happy. This guide will show you how to set one up and why it’s important.
A Simple Guide in Building an Efficient Customer Support Workflow Read More »
Learn how you can use key performance indicators (KPIs) to measure your organization’s overall success. Includes examples of metrics that are commonly used in product management.
12 Metrics and KPIs a Product Manager Should Track Read More »
Use Workflow Jobs to automate the process of reassigning tickets based on their status and make a big difference for your project management team. Take a look at this preview of what DoneDone has in store, and see how it can help you!
A Sneak Preview of DoneDone’s Upcoming Feature: Workflow Jobs Read More »
In this guide, we’ll discuss project management best practices for beginners, and share tips on how to choose the right project management tool for your business and for effective project management on the whole.
12 Project Management Best Practices: The Guide for Beginners Read More »
Learn how to build marketing plans like an expert project manager, following the same step-by-step process that successful project managers use.
A Step-by-Step Guide to Building a Marketing Plan Like a Pro Project Manager Read More »
The customer service landscape is always evolving, and in order to keep up, your approach to customer support needs to change as well. Here are 18 tips that will help you provide top-notch support for your customers in 2022 and beyond.
DoneDone is built using ASP.NET, meaning our development environment is Visual Studio on Windows. Ka Wai and I both use MacBook Pros with Parallels installed because it gives us easy access to all major browsers on OSX and Windows. One challenge I ran into when I first joined DoneDone (now 3 years ago!) was the
Accessing your Windows Development Environment from OSX Read More »
2014 has been a huge year for DoneDone. We’ve made some major updates and some minor fixes, added new features, and have added more new customers than ever before. We thought a brief 2014 retrospective was in order, so here’s a recap of what’s happened this year: The Redesign In March, we launched a visual
If you’re looking to improve your next project performance, make sure you understand and leverage project controls. This article will show you how to do just that.
