Oh, well hi there. Guess you’re wondering what we did all day Thursday? Without adoing any further … Markdown, little tiny graphics, DB tuning, and more … Text formatting with Markdown (or not) There’s been a few questions about how Markdown renders older content, but also a few issues with how it renders ‘new’ content. […]

Today == less twitter, more emails, more support and more comprehensive updates from the guys. Without further ado, here’s a list of what is hot and fresh per a few moments ago. Tonight’s build to production includes … Tagging feature update Tags are now automatically lower-cased when created. Previously, if you entered “isSue” and “issue”,

In an email and post earlier last week, we let everyone know (even this guy) that we’re working towards releasing a much-improved DoneDone at the end of September. Well, two weeks ago, we started using the new DoneDone to log issues for, well, the new DoneDone. And we didn’t implode. As expected, we got a

A few tips for creating screencasts from the developers perspective.

We have some updates coming up for DoneDone in the next release. While we don’t have a firm date set yet, it will very likely be within the next two weeks. Thanks to everyone for the feedback so far. Deleting issues (for good)For a long time now, we’ve been telling you to simply close issues

The definition of excellent customer service is simpler than you think. Be human, be fast and put the voice of the customer, first. Learn more here.

Over the past few years, we’ve regularly built new integrations into DoneDone. Most of our integrations use webhooks, which are callbacks sent from a remote third-party service to your application. Webhooks are simple yet powerful, and allow us to easily automate tasks like processing incoming emails and updating issues from Git or SVN commits. The

Last week we received an email from a DoneDone customer who was experiencing a strange file upload error. We attempted to reproduce the error with no luck, so we asked the user to notify us if it happened again. They replied that the error had disappeared. Case closed. A few days later, a second customer

What do you do when you’re faced with a head-scratching bug? You know, the ones that have you questioning whether 2 + 2 is always 4 (because apparently sometimes it is not)? The ones where you’ve spent the entirety of a once-promising day of productivity drowning in a molasses of impossibilities? Regardless of the problem,

In this post, we’ll define customer engagement, we’ll explore the top 10 customer engagement strategies, and we’ll provide some tips on how to get started.