We’re excited to announce two big updates to DoneDone today: more robust issue export options, and a new way to attach images to your issues. Export All Issues (and Histories!) First up, we’ve updated the Export Issues feature with some new options: All Issues: Download all issues in your account, or all issues in a […]
Learn everything you need to set up an issue management system for your company. Explore the basic components, maintaining lists, and choosing a software.
How to set up an issue management system for your company Read More »
Learn how you can use a shared inbox to help automate your customer support and improve communication with customers.
How to use shared inbox software to automate customer support Read More »
Nearly 200,000 issues were submitted by DoneDone customers in 2012, and, already, we’re on a pace to eclipse 300,000 issues submitted by the end of this year. With all those problems logged, it’s DoneDone’s job to make sure they get resolved as quickly as possible. We already do a lot. Last year, we launched a
Rethinking our original codebase, 1300+ Git commits, a visual overhaul. Our journey to building DoneDone 2 was a monumental experience. Read on.
When talking about software design, handling permissions seems straightforward: Make sure a user can only access things they have rights to. There’s nothing inherently complex about it. But, creating an elegant coding strategy for permissions is hard—particularly as an application grows in scope.For one, the actual logic gets more complex. What may have started as
Want to better support your customers? Up your escalation management game – find out how in our comprehensive guide right here.
How Escalation Management Can Proactively Support Your Customers Read More »
We’re rethinking our pricing model for DoneDone, our web-based issue tracking tool, and want to open up our entire thought process, lessons learned, and epiphanies to you.Our current pricing plan is simple: You pay $24/month for one project, and then $5/month for each additional project.When we launched last month, we asked some of our early
How much should software cost? Our approach exposed. Read More »
At DoneDone, we’ve always committed our product to focusing on one thing and doing that one thing very well—bringing teams together to resolve issues efficiently. We don’t purport to be an “everything but the kitchen sink” solution. In fact, for us, DoneDone sits alongside a host of other focused pieces of software, including Basecamp and
How StudioNorth keeps their project management engine in sync Read More »
When you think of baseball parks in the early part of the twentieth century, you might think of Wrigley Field, Fenway Park, Yankee Stadium, or Ebbets Field. Most historians today consider these venues baseball cathedrals—there was a romantic, mystical quality to them. These places of baseball worship were—if anything—distinctive. Only at Fenway could you see
How the evolution of baseball stadiums might inform the future of web design Read More »
