Customer Support
You, your customers, and your team working seamlessly together.
The perfect help desk for small business customer support
DoneDone Mailboxes turn your cluttered support emails into streamlined, organized conversations.
Pricy enterprise customer service tools are painful to set up and costly. Stick with the “need-to-have” features for a fraction of the price. A no-fuss ticket portal, easy searching & filtering, private commenting, out-of-office responses, saved replies, customer histories, and more.
Help desk support and task management, together
Put your customer at the core of your business with cross-team collaboration and communication all within the DoneDone platform.
Link conversations to internal tasks so your customer support staff and back office team work together harmoniously while keeping your customers in love with your service.
Real-time customer service metrics tracking
Measure team performance and gauge how happy your customers are to build a business that actually puts the customer first.
The DoneDone Dashboard gives you a quick look at open tickets and activity. DoneDone Reports shows you how quickly and accurately your team is responding to customer inquiries.
Simple help desk software features
Avoid overly complex workflows and processes with a tool that has everything you need and nothing you don’t.
Customer Ticket Portal
Workflows & Statuses
Private Commenting
Out-of-Office Responses
Priorities
Assignees & Watchers
Due Dates
Saved Replies
Tagging
Email Signatures
Bounce Notifications
Linked Tasks
Bulk Editing
Customer History
Reporting
