3 Essential Steps of Bug and Issue Tracking
There are 3 big principles to consider when your team is setting up a system for bug and issue tracking. Don’t miss these key points.
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3 help desk best practices
After establishing customer support as a channel offering for your business, inevitably you come to wonder what help desk best practices you should be following to guide your team towards success.
3 Updates from DoneDone: Auto-Refreshing, Customer Name Editing, and Filtering by Reference Number
Learn about the latest updates to the DoneDone app, including auto-refreshing, customer name updates, and ticket filtering.
4 tips to improve task management
Managing and tracking tasks is challenging, especially when dealing with a large team spread across multiple locations. Moreover, where there are tasks, there is usually a project.
5 Reasons You Should Use Support Tracking Software
Customer care is a vital part of any company’s strategic game plan. Your support tracking software may be the mightiest weapon in your arsenal.
5 Reasons You Should Use Support Tracking Software Read More »
$50 for Every Friend You Refer: DoneDone’s Brand New Referral Program
Looking for a way to save on your DoneDone account? Refer your friends and colleagues today and you’ll both receive a $50 credit!
$50 for Every Friend You Refer: DoneDone’s Brand New Referral Program Read More »
6 Customer Support Metrics You Must Track For Your Business
If you’re a small business owner, these six metrics will help you understand how your customer support is impacting your business.
6 Customer Support Metrics You Must Track For Your Business Read More »
A Complete Guide to Email Project Management for SMBs
In this guide, you’ll learn what email project management is, the benefits of using it, how to get started with it, and more.
A Complete Guide to Email Project Management for SMBs Read More »
A Different Approach to Customer Service Software
When it comes to customer service software tools, there are a lot of different options on the market. It can be difficult to determine which one is right for your team.
A Different Approach to Customer Service Software Read More »
A feature request is a bug…is a dumb detail
“Feature request!!!”It’s often the battle cry we software engineers use to downplay the urgency of a customer’s issue. After all, there isn’t time to add in new features when we gaze out at the never-ending bug log that faces us.To us software engineers, the difference between a bug and a feature request is crystal clear.