“How do I send and create issues via email?” Well, there’s two ways to create issues via email. You can send issues directly to your DoneDone account by using the email address specified in the Project Settings page of a specific project. Just look under the Create Issues Via Email section for the address and […]
It’s been just over a month since we launched DoneDone Public Issues, and we’ve had several requests for two improvements: custom “from” addresses, and custom email signatures. Both of these features are now available on the Public Issues settings page for each of your projects. You can set a custom address and signature in your
Custom Addresses and Signatures for Public Issues Read More »
In this post, we’ll define customer engagement, we’ll explore the top 10 customer engagement strategies, and we’ll provide some tips on how to get started.
Customer Engagement Strategy: 10 Tips for Small Businesses Read More »
What do you do when you’re faced with a head-scratching bug? You know, the ones that have you questioning whether 2 + 2 is always 4 (because apparently sometimes it is not)? The ones where you’ve spent the entirety of a once-promising day of productivity drowning in a molasses of impossibilities? Regardless of the problem,
Last week we received an email from a DoneDone customer who was experiencing a strange file upload error. We attempted to reproduce the error with no luck, so we asked the user to notify us if it happened again. They replied that the error had disappeared. Case closed. A few days later, a second customer
Over the past few years, we’ve regularly built new integrations into DoneDone. Most of our integrations use webhooks, which are callbacks sent from a remote third-party service to your application. Webhooks are simple yet powerful, and allow us to easily automate tasks like processing incoming emails and updating issues from Git or SVN commits. The
Debugging remote webhooks with ngrok and Visual Studio Read More »
The definition of excellent customer service is simpler than you think. Be human, be fast and put the voice of the customer, first. Learn more here.
The simple definition of excellent customer service Read More »
We have some updates coming up for DoneDone in the next release. While we don’t have a firm date set yet, it will very likely be within the next two weeks. Thanks to everyone for the feedback so far. Deleting issues (for good)For a long time now, we’ve been telling you to simply close issues
Deleting issues, importing with a CSV, and more admin control with DoneDone Read More »
A few tips for creating screencasts from the developers perspective.
In an upcoming scheduled update to DoneDone, we’ve tweaked the issue detail page interface a bit. There isn’t any new functionality, and these aren’t big changes, but they’re important enough that I want to discuss why we did them. What it looks like right nowCurrently, when you look at an issue detail page, you see
Changing the default look of DoneDone issue pages Read More »
