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Correction: ‘Tim’ correctly pointed out that the start dates for both sets of points actually are different weekdays. I stand corrected. And slightly flushed. So, read on if you’d like to live in my dream world. If not, might I suggest reading about my kinda calendar. Original post: Heres a month-over-month snapshot of DoneDone usage.

In a post last week, I discussed 3 ways that I’m improving the bug tracking experience with our internal bug tracking tool (codename BugSpray). The first thing I talked about was what you should see when you log in.There are so many ways to slice and dice bugs. Bugs have priority, status, ownership, updates, views,

One of the most-requested features from our users has been due dates on issues. We’ve been very careful about keeping DoneDone as simple as possible, without all the excess of dropdowns and input boxes that mostly go unused in other issue trackers. So, we wanted to get this just right – not too much and

Eat Media is a no-nonsense content development company with a passion for writing. We recently asked Ian Alexander, Vice President of Eat Media, to talk to us about how DoneDone has helped them get stuff done. On DoneDone’s intentional simplicity… I appreciate the “talk to me when I need to be talked to” aspect of

In this blog post, we’ll discuss the tools, skills and strategies you need to provide stellar customer service in the ecommerce world. We’ll also take a look at some of the unique challenges that come with providing customer support for online shoppers.

Today, we’re excited to announce the release of our brand new help documentation. We’ve parked it at https://donedone-2.helpdocs.io/.For years, we’ve had all our nuggets of wisdom regarding DoneDone sprinkled across a few places—various blog posts, our FAQs section, and a knowledge base site. We wanted to bring all that information into one centralized place. We