Author name: sharmil.desai@donedone.com

Two indispensable and free screenshot tools are Jing and BugShooter. Jing uploads your screenshot to the web and copies the link to it to your clipboard so you can just share a URL in your DoneDone issue. Bugshooter integrates with DoneDone, so all you do is point, shoot, and tell it which issue to upload […]

To link between issues in a DoneDone project, use the pound sign (#) followed by your issue number, as in “#132”. DoneDone will automatically check if the issue exists, then create a hyperlink for you. The syntax: http://screencast.com/t/YzVjNDNlNjIt Next, the results: http://screencast.com/t/OTEzNGVkZj Have a productive week DoneDone’rs.

DoneDone Tip: At the onset of the testing phase, it’s helpful to have your client assign issues to a single, designated person on the development team. This gatekeeper’s job is to quickly route issues to the person best-fit to tackle the problem. Longer term, the client will get familiar with individual team members and their

Even though DoneDone has an issue status called “Need more information”, it’d be ideal if it was never used in 90% of all cases. Help the developer get you a fix by providing the quick facts you know they need. Provide a screenshot and/or link to the page where the issue is happening Which browser,

What should DoneDone do when you’re not testing? A few customers have asked about hibernating their account while they’re in development or design. My response has been, “why’d you wanna do that?”. There’s plenty of other ways DoneDone can help a team manage requests, issues, or problems regardless of ‘where’ the project is in it’s

During our client testing phases, we get a good percentage of issues assigned to us which really aren’t defects or problems at all. They’re requests to have things built differently. It’s inevitable that certain features of a product will be met with varying degrees of satisfaction, so it’s important as a development team (in any

Sometimes it’s just faster to give the person a call, right? In a DoneDone, if you’re just not getting through to the person on the other end of an issue, click on their name and their contact info will pop up. Call them. Work it out.

A few customers have asked when the best time to start using DoneDone is during a project, and how it works best alongside Basecamp.The best example I can think of is how we use it here at We Are Mammoth. After all, we built DoneDone for our team originally, then thought the rest of the

DoneDone’s pricing model isn’t like most other SaaS subscription models. There’s no tiered pricing, so you’re not throwing out a bunch of $$$ every month on unused projects. Our low pricing needs your attention though. Every project you maintain above the 3 you get with your base account costs $2/month. If you’re not using it,

DoneDone is very focused on the two most important people an issue can have – the person who created the issue, and the person they assigned it to for fixing (or doing). Sometimes though, it helps to add people into the conversation. You can add additional recipients to the issue’s comments by clicking, of all