Author name: sharmil.desai@donedone.com

DoneDone is built using ASP.NET, meaning our development environment is Visual Studio on Windows. Ka Wai and I both use MacBook Pros with Parallels installed because it gives us easy access to all major browsers on OSX and Windows. One challenge I ran into when I first joined DoneDone (now 3 years ago!) was the […]

Learn how to build marketing plans like an expert project manager, following the same step-by-step process that successful project managers use.

Use Workflow Jobs to automate the process of reassigning tickets based on their status and make a big difference for your project management team. Take a look at this preview of what DoneDone has in store, and see how it can help you!

Having a well-oiled customer support workflow is essential to keeping your customers happy. This guide will show you how to set one up and why it’s important.

“Feature request!!!”It’s often the battle cry we software engineers use to downplay the urgency of a customer’s issue. After all, there isn’t time to add in new features when we gaze out at the never-ending bug log that faces us.To us software engineers, the difference between a bug and a feature request is crystal clear.

When it comes to customer service software tools, there are a lot of different options on the market. It can be difficult to determine which one is right for your team.

In this guide, you’ll learn what email project management is, the benefits of using it, how to get started with it, and more.

If you’re a small business owner, these six metrics will help you understand how your customer support is impacting your business.

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Customer care is a vital part of any company’s strategic game plan. Your support tracking software may be the mightiest weapon in your arsenal.