Author name: sharmil.desai@donedone.com

When we started building DoneDone, there were quite a few existing issue trackers on the market. Four years later, there are even more choices out there, and it’s tough to decide which one is right for your company. So what makes DoneDone stand out from the rest? Simple interface Many issue trackers are targeted at

As of Friday 7/23 at 3pm CT, the DoneDone community was wrapping up the week with 48% of it’s issues closed out. Hope everyone’s getting a good start on that other 52%. Keep on gettin’ Done’r. Want to see your own status report? Click the “Status report” link from your project’s dashboard for a quick

As of Friday 7/30 at 3pm CT, the DoneDone community was wrapping up the week with 41% of it’s issues closed out. Alas, next week is another chance to battle the other 59% Want to see your own status report? Click the “Status report” link from your project’s dashboard for a quick overview of where

Howdy folks! We’ve been busy working on a handful of items in our DoneDone backlog. There’s more to come but here’s what’s already available. 1. Re-open closed or fixed public issues when customers reply You can now configure closed or fixed Public Issues to automatically re-open if a customer replies back. They might be writing

Happy 2018! Today, we’re excited to announce an update to working with issues.Previously, if you wanted to update the priority level, change the status, or assign a new tester or fixer, you either had to do these as distinct steps on the issue detail page, or click into the Edit screen — a feature only

This evening, we released a big, albeit subtle, change to DoneDone issues: You can now assign an issue back to the creator of the issue. Since the beginning, we’ve always avoided allowing this capability. We felt it went counter to how a bug tracking workflow should work. The problem we had with other bug tracking

Today, we’re excited to announce the release of our brand new help documentation. We’ve parked it at https://donedone-2.helpdocs.io/.For years, we’ve had all our nuggets of wisdom regarding DoneDone sprinkled across a few places—various blog posts, our FAQs section, and a knowledge base site. We wanted to bring all that information into one centralized place. We

We’ve had some sporadic downtime this morning for about 45 minutes with DoneDone accounts (unrelated to any traffic spikes from the kind mention from 37signals). We’re working to ensure that the issue doesn’t happen again. It’s a third-party thing…. In the meantime, we’ve gotten a ton of great feedback and questions regarding our philosophy and

The Status Report page of every project is a good way to take stock of how the team is doing … It gives a snapshot of who’s got the biggest queue, who’s currently waiting on others to get cracking, and finally, it gives a measure of how close the team is to that ever-elusive 100%