Author name: sharmil.desai@donedone.com

DoneDone vs. other issue trackers

When we started building DoneDone, there were quite a few existing issue trackers on the market. Four years later, there are even more choices out there, and it’s tough to decide which one is right for your company. So what makes DoneDone stand out from the rest? Simple interface Many issue trackers are targeted at

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DoneDone Updates: Re-open public issues, more clarity, and a font reset.

Howdy folks! We’ve been busy working on a handful of items in our DoneDone backlog. There’s more to come but here’s what’s already available. 1. Re-open closed or fixed public issues when customers reply You can now configure closed or fixed Public Issues to automatically re-open if a customer replies back. They might be writing

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DoneDone up n'runnin again

We’ve had some sporadic downtime this morning for about 45 minutes with DoneDone accounts (unrelated to any traffic spikes from the kind mention from 37signals). We’re working to ensure that the issue doesn’t happen again. It’s a third-party thing…. In the meantime, we’ve gotten a ton of great feedback and questions regarding our philosophy and

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DoneDone Tip: Status Report

The Status Report page of every project is a good way to take stock of how the team is doing … It gives a snapshot of who’s got the biggest queue, who’s currently waiting on others to get cracking, and finally, it gives a measure of how close the team is to that ever-elusive 100%

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