Author name: Cloud Hill

For the last few weeks, we’ve been preparing you for the release of the New DoneDone. Last week, we told you about all the updates to the navigation, but this week we’d like to take you behind the scenes and walk you through the process of creating the New DoneDone. In August 2013, we began […]

Wondering how you can improve your customer service emails? Check out our guide for tips and examples on how to craft great customer service emails that will delight your customers.

Despite all the great user interface design we see on web applications today, one of the most important user interfaces for a SaaS product doesn’t live in the browser and may have very little “design” to it at all.It’s email. Yes, email!  That bothersome bit of technology we all were expecting to die years ago

Why are bugs in software inevitable? One of my arguments is that knowing what to test is one of the most difficult parts of testing itself. Bugs creep up in the areas we never thought to look. As software gets more complex, those undiscovered areas get bigger and more disparate.I recently had the privilege of

As customer service moves increasingly online, the way we interact with customer service teams changes as well. Here are some tips on how to write good emails to customer service, as well as how customer support should reply to customers in need.

Working on an issue tracker for the past four years has taught me more than just how to build and maintain a piece of software. It’s taught me how to be diligent with my response to people’s problems.Here’s what I mean. We get feedback – lots of it – from our customers. The feedback ranges

When it comes to customer support, a ticketing tool can make your life easier. Find out how and why in this article.

Looking for the best task manager tools to help you stay productive and organized? Here’s a detailed look at some of the most popular options available today, plus tips on how to find the right tool for your small business.