Looking for a way to save on your DoneDone account? Refer your friends and colleagues today and you’ll both receive a $50 credit!
$50 for Every Friend You Refer: DoneDone’s Brand New Referral Program Read More »
If you’re a small business owner, these six metrics will help you understand how your customer support is impacting your business.
6 Customer Support Metrics You Must Track For Your Business Read More »
In this guide, you’ll learn what email project management is, the benefits of using it, how to get started with it, and more.
A Complete Guide to Email Project Management for SMBs Read More »
When it comes to customer service software tools, there are a lot of different options on the market. It can be difficult to determine which one is right for your team.
A Different Approach to Customer Service Software Read More »
“Feature request!!!”It’s often the battle cry we software engineers use to downplay the urgency of a customer’s issue. After all, there isn’t time to add in new features when we gaze out at the never-ending bug log that faces us.To us software engineers, the difference between a bug and a feature request is crystal clear.
Having a well-oiled customer support workflow is essential to keeping your customers happy. This guide will show you how to set one up and why it’s important.
A Simple Guide in Building an Efficient Customer Support Workflow Read More »
Use Workflow Jobs to automate the process of reassigning tickets based on their status and make a big difference for your project management team. Take a look at this preview of what DoneDone has in store, and see how it can help you!
A Sneak Preview of DoneDone’s Upcoming Feature: Workflow Jobs Read More »
Learn how to build marketing plans like an expert project manager, following the same step-by-step process that successful project managers use.
A Step-by-Step Guide to Building a Marketing Plan Like a Pro Project Manager Read More »
DoneDone is built using ASP.NET, meaning our development environment is Visual Studio on Windows. Ka Wai and I both use MacBook Pros with Parallels installed because it gives us easy access to all major browsers on OSX and Windows. One challenge I ran into when I first joined DoneDone (now 3 years ago!) was the
Accessing your Windows Development Environment from OSX Read More »
If you’re looking to improve your next project performance, make sure you understand and leverage project controls. This article will show you how to do just that.
