DoneDone: Critical, 13% of the time
Here’s a historical breakdown of how issue priority labels have been used since the beginning of time (2009): 24% low / 31% medium / 32% high / 13% critical Have a great weekend DoneDone’rs, – The DoneDone Team
DoneDone’s Weekend Warriors
Correction: ‘Tim’ correctly pointed out that the start dates for both sets of points actually are different weekdays. I stand corrected. And slightly flushed. So, read on if you’d like to live in my dream world. If not, might I suggest reading about my kinda calendar. Original post: Heres a month-over-month snapshot of DoneDone usage.
DoneDone’s Workflow and Issue Statuses
A lot of issue and bug trackers give you the option to customize nearly every detail of your interface. This includes custom statuses, workflows, and rules. This is great for the users who want that level of control, but can quickly result in confusion as your organization grows. Consider the following situation: Project ABC is
Don’t bug me unless I need to be bugged
In a post last week, I discussed 3 ways that I’m improving the bug tracking experience with our internal bug tracking tool (codename BugSpray). The first thing I talked about was what you should see when you log in.There are so many ways to slice and dice bugs. Bugs have priority, status, ownership, updates, views,
Getting Things Done On-time with Due Dates
One of the most-requested features from our users has been due dates on issues. We’ve been very careful about keeping DoneDone as simple as possible, without all the excess of dropdowns and input boxes that mostly go unused in other issue trackers. So, we wanted to get this just right – not too much and
Eat Media on DoneDone: Almost everyone has said, "This is the perfect bug tracker."
Eat Media is a no-nonsense content development company with a passion for writing. We recently asked Ian Alexander, Vice President of Eat Media, to talk to us about how DoneDone has helped them get stuff done. On DoneDone’s intentional simplicity… I appreciate the “talk to me when I need to be talked to” aspect of
Eat Media on DoneDone: Almost everyone has said, "This is the perfect bug tracker." Read More »
DoneDone up n'runnin again
We’ve had some sporadic downtime this morning for about 45 minutes with DoneDone accounts (unrelated to any traffic spikes from the kind mention from 37signals). We’re working to ensure that the issue doesn’t happen again. It’s a third-party thing…. In the meantime, we’ve gotten a ton of great feedback and questions regarding our philosophy and
How to Provide Stellar Ecommerce Customer Service: The Tools, Skills and Strategies You Need
In this blog post, we’ll discuss the tools, skills and strategies you need to provide stellar customer service in the ecommerce world. We’ll also take a look at some of the unique challenges that come with providing customer support for online shoppers.
DoneDone Update: Our new help documentation!
Today, we’re excited to announce the release of our brand new help documentation. We’ve parked it at https://donedone-2.helpdocs.io/.For years, we’ve had all our nuggets of wisdom regarding DoneDone sprinkled across a few places—various blog posts, our FAQs section, and a knowledge base site. We wanted to bring all that information into one centralized place. We
Enhance Your Issues With Tags
When we started building DoneDone, we had lots of experience with the most popular bug trackers at the time. They all tended to offer lots of customization – custom statuses, priorities, categories, phases, workflow logic, and more. While there are definitely users who enjoy tweaking these types of options until they fit their exact requirements,