Author name: Cloud Hill

Finding the Best and Most Cost-Effective Ticketing System for Small & Medium Businesses.

No matter how well designed a project or how talented your staff, issues are always going to arise. As a project manager, IT manager or customer support specialist, it’s your job to resolve these quickly and efficiently, so things stay on track. This makes an effective ticketing management system essential.  ‍ But not all ticketing […]

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Fifteen Years of Keeping It Simple

In the summer of 2008, the web development business I co-founded was in the middle of our largest consulting project to date, working with a big client, and using some truly awful bug tracking software. The interface was a splattering of form elements—an assortment of configurations and features that were irrelevant to us. At the same

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Bite-Sized Breakthroughs: The Art of Eating an Elephant in Project Management

When it comes to tackling sizable projects, perfectionists and professionals alike often fall into the intimidating shadow of the proverbial ‘elephant’ on their to-do list. However, as the old adage suggests, the way to eat an elephant is one bite at a time. In this article, we’ll explore a practical and psychological approach to breaking

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A Sneak Preview of DoneDone’s Upcoming Feature: Workflow Jobs

As a project manager, you understand how important it is to keep things running smoothly. And when you’re managing a team of developers, designers, and other contributors, that can be a real challenge. Fortunately, DoneDone is here to help. With the upcoming feature called Workflow Jobs, you’ll be able to automate the process of reassigning

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Add tasks directly from conversations, comments, and replies (and more features)

It’s difficult to keep track of customer concerns and emails. Your staff is constantly replying to clients and keeping track of all the requests, concerns, and bugs that come in. You need a better method for turning support emails into tasks and knowing when things are completed or if anything falls through the gaps. The

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