The simple ticketing system for small teams
Turn every email and request into a ticket with an owner, a status and a due date, without per-agent pricing or a month-long setup.
No credit card · Set up in under an hour · Plans from $45/mo
Requests come from everywhere. Nobody owns them.
If this sounds familiar, you've outgrown the shared inbox.
Two people answer the same email
…or nobody does, because everyone assumed someone else had it.
Nothing is tracked
Requests arrive by email, Slack, hallway and sticky note. There's no list of what's open.
Big help desks feel like overkill
Per-agent pricing, weeks of setup and features you'll never use.
From inbox to done in three steps
1Connect your inbox
Forward your support@ or it@ address, or connect the mailbox directly. Most teams are set up in minutes.
2Assign every request
Each email becomes a ticket with an owner, a status and a due date. New, Assigned, In Progress, Waiting, Resolved.
3Get it done
Turn tickets into tasks and checklists, reply with saved replies, and see who's handling what at a glance.
Built for the team that handles everyone else's requests
- Small IT teams (1–5 people) supporting an organization of 10 to a few hundred staff
- Office managers and operations admins handling facilities, HR and supply requests
- Nonprofits and mission-driven teams who need order without enterprise cost
- Small support teams answering customers from a shared support@ address
Probably not a fit if you need…
- ITIL processes, CMDB or asset management
- Phone-based support or a call center
- 50+ agents working tickets
One flat price for your whole team. No per-agent fees.
Start free for 14 days, then pick the plan that fits.
Starter
- Up to 4 users
- 1 shared mailbox
- Unlimited guests
- Tickets, tasks and workflows
Pro
- Up to 8 users (+$12.50/mo per extra user)
- 3 shared mailboxes
- White-label customer ticket portal
- API access and webhooks
Every plan includes 1:1 onboarding, hourly backups, SSL and data encryption, and email support.
Why small teams switch to DoneDone
| DoneDone | Enterprise help desk | Shared Gmail / Outlook inbox | |
|---|---|---|---|
| Price | Flat: $45/mo for up to 4 users | Per agent, per month | Free, but costs time |
| Setup | Under an hour, with 1:1 onboarding | Can take weeks to configure | None |
| Who owns each request | Always one named owner | Yes | Unclear |
| Follow-up work | Tickets turn into tasks and checklists | Often a separate tool | Separate to-do lists |
| Learning curve | Feels like email | Steep | None |
What teams say
from 86 reviews on G2"Clean, simple, and easy-to-use for any SME business that needs a ticket desk."James H., DoneDone customer
Questions, answered
How long is the free trial?
14 days with full features. No credit card required.
Does it work with our email?
Yes. Forward your shared address (like support@ or it@) to DoneDone, or connect the mailbox directly. Your team keeps the same address your colleagues and customers already use.
How long does setup take?
Most teams get started in under an hour. Connecting a mailbox and inviting users usually takes a few minutes, and every plan includes 1:1 onboarding.
What if we grow past 4 users?
Move to Pro for up to 8 users, then add more for $12.50/mo each. Guests are always free and unlimited.
Is our data secure?
Every account includes SSL and data encryption, hourly backups, 24/7 monitoring and 99.9%+ historical uptime.
Give every request an owner, starting today
Set up your shared mailbox in minutes and see what nothing-falls-through-the-cracks feels like.
No credit card · Cancel anytime