# DoneDone


## Posts

- [‘All’ your work and other improvements](https://donedone.com/all-your-work-and-other-improvements/): Since releasing the latest product edition of DoneDone last spring, we’re happy to see it helping businesses across industries; from digital agencies, to agriculture, media outlets, property managers and everything in between. With such a wide range of teams using DoneDone, we’ve received some great feedback from our customers. We’ve spent time digesting these insights and have incorporated that feedback directly into our next release. We’ve already shared the latest DoneDone experience with a limited group of customers to gather some early feedback. Now we’re excited to share it with all of our customers in an open beta. See All […]
- [All You Need to Know About Project Controls](https://donedone.com/all-you-need-to-know-about-project-controls/): If you're looking to improve your next project performance, make sure you understand and leverage project controls. This article will show you how to do just that.
- [Accessing your Windows Development Environment from OSX](https://donedone.com/accessing-your-windows-development-environment-from-osx/): DoneDone is built using ASP.NET, meaning our development environment is Visual Studio on Windows. Ka Wai and I both use MacBook Pros with Parallels installed because it gives us easy access to all major browsers on OSX and Windows. One challenge I ran into when I first joined DoneDone (now 3 years ago!) was the difficulty in accessing my local Windows development environment from OSX. After some trial and error, I arrived at a solution that’s been working well for me, and wanted to share the setup process. Two Separate Machines, One Local Network Much like the Vatican exists as […]
- [A Step-by-Step Guide to Building a Marketing Plan Like a Pro Project Manager](https://donedone.com/a-step-by-step-guide-to-building-a-marketing-plan-like-a-pro-project-manager/): Learn how to build marketing plans like an expert project manager, following the same step-by-step process that successful project managers use.
- [A Sneak Preview of DoneDone's Upcoming Feature: Workflow Jobs](https://donedone.com/a-sneak-preview-of-donedones-upcoming-feature-workflow-jobs-2/): Use Workflow Jobs to automate the process of reassigning tickets based on their status and make a big difference for your project management team. Take a look at this preview of what DoneDone has in store, and see how it can help you!
- [A Simple Guide in Building an Efficient Customer Support Workflow](https://donedone.com/a-simple-guide-in-building-an-efficient-customer-support-workflow/): Having a well-oiled customer support workflow is essential to keeping your customers happy. This guide will show you how to set one up and why it's important.
- [A feature request is a bug...is a dumb detail](https://donedone.com/a-feature-request-is-a-bug-is-a-task-is-a-to-do-is-a-dumb-detail/): “Feature request!!!”It’s often the battle cry we software engineers use to downplay the urgency of a customer’s issue. After all, there isn’t time to add in new features when we gaze out at the never-ending bug log that faces us.To us software engineers, the difference between a bug and a feature request is crystal clear. A bug is a discrepancy between how code is actually working and how our code was intended to work. A feature request requires new code to satisfy a case that can’t be handled by the current codebase.This kind of thought-process always leads us to the […]
- [A Different Approach to Customer Service Software](https://donedone.com/a-different-approach-to-customer-service-software/): When it comes to customer service software tools, there are a lot of different options on the market. It can be difficult to determine which one is right for your team.
- [A Complete Guide to Email Project Management for SMBs](https://donedone.com/a-complete-guide-to-email-project-management-for-smbs/): In this guide, you'll learn what email project management is, the benefits of using it, how to get started with it, and more.
- [6 Customer Support Metrics You Must Track For Your Business ](https://donedone.com/6-customer-support-metrics-you-must-track-for-your-business/): If you're a small business owner, these six metrics will help you understand how your customer support is impacting your business.
- [$50 for Every Friend You Refer: DoneDone's Brand New Referral Program](https://donedone.com/50-for-every-friend-you-refer-donedones-brand-new-referral-program/): Looking for a way to save on your DoneDone account? Refer your friends and colleagues today and you'll both receive a $50 credit!
- [5 Reasons You Should Use Support Tracking Software](https://donedone.com/5-reasons-you-should-use-support-tracking-software/): Customer care is a vital part of any company’s strategic game plan. Your support tracking software may be the mightiest weapon in your arsenal.
- [4 tips to improve task management](https://donedone.com/4-tips-to-improve-task-management/): Managing and tracking tasks is challenging, especially when dealing with a large team spread across multiple locations. Moreover, where there are tasks, there is usually a project.
- [3 Updates from DoneDone: Auto-Refreshing, Customer Name Editing, and Filtering by Reference Number](https://donedone.com/3-updates-from-donedone-auto-refreshing-customer-name-editing-and-filtering-by-reference-number/): Learn about the latest updates to the DoneDone app, including auto-refreshing, customer name updates, and ticket filtering.
- [3 help desk best practices](https://donedone.com/3-help-desk-best-practices/): After establishing customer support as a channel offering for your business, inevitably you come to wonder what help desk best practices you should be following to guide your team towards success. 
- [3 Essential Steps of Bug and Issue Tracking](https://donedone.com/3-essential-steps-of-bug-and-issue-tracking/): There are 3 big principles to consider when your team is setting up a system for bug and issue tracking. Don't miss these key points.
- [2019, a look back...](https://donedone.com/2019-in-review/): DoneDone has new integrations like Google Drive and Zapier and becomes a tool for customer support, project management and bug tracking all in one place.
- [2014 Year in Review](https://donedone.com/2014-year-review/): 2014 has been a huge year for DoneDone. We’ve made some major updates and some minor fixes, added new features, and have added more new customers than ever before. We thought a brief 2014 retrospective was in order, so here’s a recap of what’s happened this year: The Redesign In March, we launched a visual redesign of the DoneDone interface, as well as a new look for our marketing site and blog. Before & after: the Issue Detail viewThe redesign established a fresher and more unified experience across the entire application. Plus, it gave us the opportunity to do a […]
- [18 Customer Service Tips for Managers and Reps](https://donedone.com/18-customer-service-tips-for-managers-and-reps/): The customer service landscape is always evolving, and in order to keep up, your approach to customer support needs to change as well. Here are 18 tips that will help you provide top-notch support for your customers in 2022 and beyond.
- [12 Project Management Best Practices: The Guide for Beginners](https://donedone.com/12-project-management-best-practices-the-guide-for-beginners/): In this guide, we'll discuss project management best practices for beginners, and share tips on how to choose the right project management tool for your business and for effective project management on the whole.
- [12 Metrics and KPIs a Product Manager Should Track](https://donedone.com/12-metrics-and-kpis-a-product-manager-should-track/): Learn how you can use key performance indicators (KPIs) to measure your organization’s overall success. Includes examples of metrics that are commonly used in product management.
- [Bite-Sized Breakthroughs: The Art of Eating an Elephant in Project Management](https://donedone.com/bite-sized-breakthroughs-the-art-of-eating-an-elephant-in-project-management/): When it comes to tackling sizable projects, perfectionists and professionals alike often fall into the intimidating shadow of the proverbial ‘elephant’ on their to-do list. However, as the old adage suggests, the way to eat an elephant is one bite at a time. In this article, we’ll explore a practical and psychological approach to breaking down mammoth tasks known as “Eating an Elephant” and why it is the bedrock of successful project management. The Elephant in the Room: Project Scale and Overwhelm In project management, the scale and complexity of a venture can easily overwhelm a team. Large-scale projects are […]
- [A Sneak Preview of DoneDone's Upcoming Feature: Workflow Jobs](https://donedone.com/a-sneak-preview-of-donedones-upcoming-feature-workflow-jobs/): As a project manager, you understand how important it is to keep things running smoothly. And when you’re managing a team of developers, designers, and other contributors, that can be a real challenge. Fortunately, DoneDone is here to help. With the upcoming feature called Workflow Jobs, you’ll be able to automate the process of reassigning tickets based on their status, saving you time and hassle. In this blog post, we’ll take a closer look at Workflow Jobs and show you how it can make a big difference for your team. The idea behind Workflow Jobs is simple: when a ticket’s […]
- [Finding the Best and Most Cost-Effective Ticketing System for Small & Medium Businesses.](https://donedone.com/finding-the-best-and-most-cost-effective-ticketing-system-for-small-medium-businesses/): Ticketing management software all kinds of teams efficiently track and resolve issues. Every business, no matter the size, should use one.
- [Fifteen Years of Keeping It Simple](https://donedone.com/fifteen-years-of-keeping-it-simple/): DoneDone's creator (and still lead designer and developer) looks back on 15 years of staying relevant, keeping things simple, and playing our own game.
- [Enhancing Learning Outcomes: Strategies for Effective Project Management in Education](https://donedone.com/enhancing-learning-outcomes-strategies-for-effective-project-management-in-education/): Want to see improvements in your educational projects? Discover how DoneDone's project management strategies can enhance learning outcomes and streamline processes in the classroom. Let's grow together!
- [Enhance Your Issues With Tags](https://donedone.com/enhance-your-issues-with-tags/): When we started building DoneDone, we had lots of experience with the most popular bug trackers at the time. They all tended to offer lots of customization – custom statuses, priorities, categories, phases, workflow logic, and more. While there are definitely users who enjoy tweaking these types of options until they fit their exact requirements, we felt that most projects typically don’t need this level of complexity. So we made the decision to make DoneDone issues as simple as possible – stripping them down to their basic elements: Title, Description, Priority, Fixer, and Tester. Keeping the number of inputs to […]
- [How to Provide Stellar Ecommerce Customer Service: The Tools, Skills and Strategies You Need](https://donedone.com/ecommerce-customer-service/): In this blog post, we'll discuss the tools, skills and strategies you need to provide stellar customer service in the ecommerce world. We'll also take a look at some of the unique challenges that come with providing customer support for online shoppers.
- [Eat Media on DoneDone: Almost everyone has said, "This is the perfect bug tracker."](https://donedone.com/eat-media-on-donedone-almost-everyone/): Eat Media is a no-nonsense content development company with a passion for writing. We recently asked Ian Alexander, Vice President of Eat Media, to talk to us about how DoneDone has helped them get stuff done. On DoneDone’s intentional simplicity… I appreciate the “talk to me when I need to be talked to” aspect of this software. It cuts down on the too many cooks in the kitchen issues. I’ve tried almost all of them from using MS Project to Bugzilla, Fogcreek software (FogBugz), custom developed, Dynamsoft, Excel and many others I happily forget the names of. I think I […]
- [Getting Things Done On-time with Due Dates](https://donedone.com/due-dates/): One of the most-requested features from our users has been due dates on issues. We’ve been very careful about keeping DoneDone as simple as possible, without all the excess of dropdowns and input boxes that mostly go unused in other issue trackers. So, we wanted to get this just right – not too much and not too little. We’re excited to release due dates today! You can assign due dates to any issue when you create or edit them within DoneDone: Assign a due date when you create or edit an issue. Additionally, you can assign due dates when you […]
- [Don't bug me unless I need to be bugged](https://donedone.com/dont-bug-me-unless-i-need-to-be-bugged/): In a post last week, I discussed 3 ways that I’m improving the bug tracking experience with our internal bug tracking tool (codename BugSpray). The first thing I talked about was what you should see when you log in.There are so many ways to slice and dice bugs. Bugs have priority, status, ownership, updates, views, verifications. It’s too much to digest immediately. Last week, I decided to differentiate the homepage between finders and fixers. Here’s what a person who normally finds bugs might see (click the image to make it bigger!) Craig, Lindsay, and I chatted it up a bit […]
- [DoneDone's Workflow and Issue Statuses](https://donedone.com/donedones-workflow-and-issue-statuses/): A lot of issue and bug trackers give you the option to customize nearly every detail of your interface. This includes custom statuses, workflows, and rules. This is great for the users who want that level of control, but can quickly result in confusion as your organization grows. Consider the following situation: Project ABC is managed by Dwight, who has customized his issue workflow to use the following statuses: Submitted, Verified, Cannot Reproduce, Will Not Fix, Resolved, and Awaiting Manager Approval. Dwight’s developers have been using this workflow for several months. Project XYZ is kicked off, and managed by Jim. […]
- [DoneDone's Weekend Warriors](https://donedone.com/donedones-weekend-warriors/): Correction: ‘Tim’ correctly pointed out that the start dates for both sets of points actually are different weekdays. I stand corrected. And slightly flushed. So, read on if you’d like to live in my dream world. If not, might I suggest reading about my kinda calendar. Original post: Heres a month-over-month snapshot of DoneDone usage. The blue line has dips on the weekend. The green line (representing the previous month’s activity) saw greater usage during the weekends. Weekend warriors, we salute you.
- [DoneDone: Critical, 13% of the time](https://donedone.com/donedoners-critical-13-of-time/): Here’s a historical breakdown of how issue priority labels have been used since the beginning of time (2009): 24% low / 31% medium / 32% high / 13% critical Have a great weekend DoneDone’rs, – The DoneDone Team
- [DoneDone: 38,783 issues whacked.](https://donedone.com/donedoners-38783-issues-whacked/): As of 3pm CST today 38,783 issues have been closed out. Have a good weekend, warriors.
- [DoneDone Workflows Got an Upgrade! Here's Everything You Need to Know](https://donedone.com/donedone-workflows-got-an-upgrade-heres-everything-you-need-to-know/): Did you hear the news? DoneDone's workflows just got an upgrade and it's now easier than ever to design a new workflow and create projects. Find out everything you need to know here!
- [DoneDone vs. other issue trackers](https://donedone.com/donedone-vs-other-issue-trackers/): When we started building DoneDone, there were quite a few existing issue trackers on the market. Four years later, there are even more choices out there, and it’s tough to decide which one is right for your company. So what makes DoneDone stand out from the rest? Simple interface Many issue trackers are targeted at highly technical users (like programmers), and their interfaces tend to be cluttered with dozens of text inputs and dropdowns. Complicated interfaces are likely to be ignored by the majority of your users – and they can cause some users to avoid using the system at […]
- [DoneDone users: 48% done as of 7/23](https://donedone.com/donedone-users-48-done-as-of-723/): As of Friday 7/23 at 3pm CT, the DoneDone community was wrapping up the week with 48% of it’s issues closed out. Hope everyone’s getting a good start on that other 52%. Keep on gettin’ Done’r.    Want to see your own status report? Click the “Status report” link from your project’s dashboard for a quick overview of where you’re all at. -The DoneDone team
- [DoneDone users: 41% done as of 7/30](https://donedone.com/donedone-users-41-done-as-of-730/): As of Friday 7/30 at 3pm CT, the DoneDone community was wrapping up the week with 41% of it’s issues closed out. Alas, next week is another chance to battle the other 59% Want to see your own status report? Click the “Status report” link from your project’s dashboard for a quick overview of where you’re all at. Have a great weekend, everyone. -The DoneDone team
- [DoneDone Updates: Re-open public issues, more clarity, and a font reset.](https://donedone.com/donedone-updates-re-open-public-issues-more-clarity-and-a-font-reset/): Howdy folks! We’ve been busy working on a handful of items in our DoneDone backlog. There’s more to come but here’s what’s already available. 1. Re-open closed or fixed public issues when customers reply You can now configure closed or fixed Public Issues to automatically re-open if a customer replies back. They might be writing to tell you something’s still not working or something else came up or just to say “Got it, thanks!”. Whatever the reason, this feature ensures customer responses get answered—even if it’s just to send back a “You’re welcome!”This setting is now available right from the […]
- [DoneDone Update: Multiple issue actions at once](https://donedone.com/donedone-update-multiple-issue-actions-at-once/): Happy 2018! Today, we’re excited to announce an update to working with issues.Previously, if you wanted to update the priority level, change the status, or assign a new tester or fixer, you either had to do these as distinct steps on the issue detail page, or click into the Edit screen — a feature only available to project admins. Now, you can do multiple actions on an issue in one step. Here’s how the new interface looks: Update multiple actions on an issue by clicking the appropriate links and making your selection.When making updates on an issue detail page, just […]
- [DoneDone update: Assigning issues back to the creator](https://donedone.com/donedone-update-assigning-issues-back/): This evening, we released a big, albeit subtle, change to DoneDone issues: You can now assign an issue back to the creator of the issue. Since the beginning, we’ve always avoided allowing this capability. We felt it went counter to how a bug tracking workflow should work. The problem we had with other bug tracking tools was that there was never an automatic assumption being made between the state of the issue and who should be working on that issue. So, if John assigned a bug to Jane, and Jane had a question, she’d have to ask the question, potentially […]
- [DoneDone Update: Our new help documentation!](https://donedone.com/donedone-update-a-brand-new-knowledge-base/): Today, we’re excited to announce the release of our brand new help documentation. We’ve parked it at https://donedone-2.helpdocs.io/.For years, we’ve had all our nuggets of wisdom regarding DoneDone sprinkled across a few places—various blog posts, our FAQs section, and a knowledge base site. We wanted to bring all that information into one centralized place. We also wanted to refresh our screenshots and instructions as DoneDone has changed a bit over the past few years. Now we have. Our new, consolidated help documentation siteWhat’s there now is just the beginning. The new help documentation will continue to grow as we have […]
- [DoneDone up n'runnin again](https://donedone.com/donedone-up-nrunnin-again/): We’ve had some sporadic downtime this morning for about 45 minutes with DoneDone accounts (unrelated to any traffic spikes from the kind mention from 37signals). We’re working to ensure that the issue doesn’t happen again. It’s a third-party thing…. In the meantime, we’ve gotten a ton of great feedback and questions regarding our philosophy and pricing behind the app in our first month since we released. Watch for some heartfelt posts on DoneDone topics here in the next couple of days.
- [DoneDone's New Pricing Model Makes all Guest Users Free](https://donedone.com/donedones-new-pricing-model-makes-all-guest-users-free/): DoneDone's New Pricing Model Makes all Guests Free of Charge to Promote the Spirit of Collaboration.
- [DoneDone Tip: Status Report](https://donedone.com/donedone-tip-status-report/): The Status Report page of every project is a good way to take stock of how the team is doing … It gives a snapshot of who’s got the biggest queue, who’s currently waiting on others to get cracking, and finally, it gives a measure of how close the team is to that ever-elusive 100% donedone.
- [DoneDone Tip: Screenshot tools](https://donedone.com/donedone-tip-screenshot-tools/): Two indispensable and free screenshot tools are Jing and BugShooter. Jing uploads your screenshot to the web and copies the link to it to your clipboard so you can just share a URL in your DoneDone issue. Bugshooter integrates with DoneDone, so all you do is point, shoot, and tell it which issue to upload it to. No more saving to your desktop, or using photoshop, or plopping into powerpoint. Bam.
- [DoneDone Tip: Linking between issues](https://donedone.com/donedone-tip-linking-between-issues/): To link between issues in a DoneDone project, use the pound sign (#) followed by your issue number, as in “#132”. DoneDone will automatically check if the issue exists, then create a hyperlink for you. The syntax: http://screencast.com/t/YzVjNDNlNjIt Next, the results: http://screencast.com/t/OTEzNGVkZj Have a productive week DoneDone’rs.
- [DoneDone Tip: Issue gatekeepers](https://donedone.com/donedone-tip-issue-gatekeepers/): DoneDone Tip: At the onset of the testing phase, it’s helpful to have your client assign issues to a single, designated person on the development team. This gatekeeper’s job is to quickly route issues to the person best-fit to tackle the problem. Longer term, the client will get familiar with individual team members and their responsibilities.  Doing this at the start though helps smooth the transition into testing and keeps a single member on your team aware of everything that’s going on.
- [DoneDone Tip: Good Issue Ettiquette](https://donedone.com/donedone-tip-good-issue-ettiquette/): Even though DoneDone has an issue status called “Need more information”, it’d be ideal if it was never used in 90% of all cases. Help the developer get you a fix by providing the quick facts you know they need. Provide a screenshot and/or link to the page where the issue is happening Which browser, browser version, and operating system did the issue occur in? Detail the prior steps and clicks you took to recreate the bug. Were you logged in as a test user when the bug occurred? What were the credentials of that user? Finally, only log one […]
- [DoneDone Tip: Does DoneDone ever sleep?](https://donedone.com/donedone-tip-does-donedone-ever-sleep/): What should DoneDone do when you’re not testing? A few customers have asked about hibernating their account while they’re in development or design. My response has been, “why’d you wanna do that?”. There’s plenty of other ways DoneDone can help a team manage requests, issues, or problems regardless of ‘where’ the project is in it’s life cycle. Take functional specifications, for example. Your programming team will probably be vetting business logic documents at the beginning of their programming cycle. DoneDone is great to log and manage issues they find in those documents – treat the whole thing just as if […]
- [DoneDone Tip: Defect or Enhancement?](https://donedone.com/donedone-tip-defect-or-enhancement/): During our client testing phases, we get a good percentage of issues assigned to us which really aren’t defects or problems at all. They’re requests to have things built differently. It’s inevitable that certain features of a product will be met with varying degrees of satisfaction, so it’s important as a development team (in any industry) to stand your ground and help your stakeholder team distinguish the difference between “this is built wrong” and “this is built right, but I think it should …”. One way DoneDone can help is with tags: Make sure testers tag all new issues as […]
- [DoneDone Tip: Contact Info, quick!](https://donedone.com/donedone-tip-contact-info-quick/): Sometimes it’s just faster to give the person a call, right? In a DoneDone, if you’re just not getting through to the person on the other end of an issue, click on their name and their contact info will pop up. Call them. Work it out.
- [DoneDone Tip: Basecamp or DoneDone?](https://donedone.com/donedone-tip-basecamp-or-donedone/): A few customers have asked when the best time to start using DoneDone is during a project, and how it works best alongside Basecamp.The best example I can think of is how we use it here at We Are Mammoth. After all, we built DoneDone for our team originally, then thought the rest of the world might be interested in a simpler way to get through the most stressful phase of a project.Here at We Are Mammoth, Basecamp is used from day one of a project and kept around for as long as that site or application exists. We use […]
- [DoneDone Tip: Archive a project, save a buck (or two)](https://donedone.com/donedone-tip-archive-project-save-buck/): DoneDone’s pricing model isn’t like most other SaaS subscription models. There’s no tiered pricing, so you’re not throwing out a bunch of $$$ every month on unused projects. Our low pricing needs your attention though. Every project you maintain above the 3 you get with your base account costs $2/month. If you’re not using it, archive it under project settings, and get more of these.
- [DoneDone Tip: Adding other recipients to issues](https://donedone.com/donedone-tip-adding-other-recipients-to/): DoneDone is very focused on the two most important people an issue can have – the person who created the issue, and the person they assigned it to for fixing (or doing). Sometimes though, it helps to add people into the conversation. You can add additional recipients to the issue’s comments by clicking, of all things, “Change email recipients” in the new comment dialog. Here’s a little screenshot: http://screencast.com/t/AyIBtgMIUey
- [DoneDone Public Release - 11/11/11](https://donedone.com/donedone-release-111111/): Well, it’s the end of Corduroy Day (11/11/11?), so we thought we’d wrap it up with a rippin’ build. Here’s a few notes about the updates we just released live a few moments ago. Update to Email Notifications We released a new email layout for DoneDone notifications. The primary reason for the update was to make the layout read better across different devices. The old layout was a fixed width which made issue emails look like Chicago does from 15,000 feet in the air. In the new emails, we removed most of the visual styling in favor of allowing the […]
- [DoneDone Public Release – 12/02/11](https://donedone.com/donedone-public-release120211/): Hey folks, here’s a summary of what’s new or updated in DoneDone as of this early evening. If this is the first time you’ve visited the We Are Mammoth blog, well, then welcome! We Are Mammoth is the company which builds DoneDone. We post updates and musings on DoneDone pretty regularly here, always using the tag ‘DoneDone’. Please be in touch with any questions, comments, or shouts! Edit a comment You can now edit a comment if it’s within 30 minutes of creating it. If you’re curious, yes, you can also remove/add attachments while editing. A long time coming, and […]
- [DoneDone 10/3/2011 Public Release](https://donedone.com/donedone-public-release-1032011/): Over the next few weeks, we’ll be posting several builds to production. Most of the time, these won’t require any downtime, so we’ll give some updates via @getdonedone. If/when we need to go dark, we’ll give advance notice. We’ll release a post here on the blog with some of the updates. Thanks again to everyone who’s sending in issues and comments. Very helpful. Now, here’s whats headed up to production. In this evening’s build The “Edit Issues” feature on project landing page was giving you options you may not have a need for. For example, it now doesn’t show you […]
- [The new DoneDone: the project landing page](https://donedone.com/donedone-project-landing-page/): The new DoneDone release is right around the corner on October 1st. Between now and then, we’ll be sharing some newness here starting with what we call the big three: the dashboard, the project landing page, and the issue detail. Out with the old In the old DoneDone, the project landing page is the first screen in the app where the user gets to manipulate data. They can sort their issues by assignment (you vs. them), perform a custom search, click through to administrative pages, and so on. It’s an important page, and is a gateway to a lot of […]
- [The new DoneDone: how pricing is changing](https://donedone.com/donedone-pricing-changing/): Well, if you haven’t read enough about the new DoneDone yet, then here’s some details about the new pricing plans going into effect on November 1st. If you’re not too read up yet, we’re releasing a new DoneDone on October 1st, and giving everyone a free month to kick the tires. On November 1st, our new pricing model will swing into action and every DoneDone account will automatically be placed into one of the new plans. How pricing works today Currently, DoneDone charges on a per-project basis. Everyone pays $15/month for 3 projects, then $2/month for each additional project. With […]
- [DoneDone Preview: Drag & Drop files, SVN & Git integration](https://donedone.com/donedone-preview-drag-drop-files-svn-git-integration/): It’s been a busy two weeks for us and we’re stoked to be releasing two great new features this Saturday, January 20th at about 1:00 PM CST. NOTE: There will be a bit of downtime, probably about 30 minutes. We’ll be posting an in-app alert as a reminder, and will otherwise update via Twitter (@getdonedone) Drag & Drop your files directly into DoneDone Adding a file to a website the old way is a time suck. You click “upload a file”, navigate to the file, select it, then upload it. Then, you do it again if you’ve got more than […]
- [DoneDone: A preview of our 12/02/11 release](https://donedone.com/donedone-preview-120211-release/): Here’s what’s on tap this week as we prepare for Friday’s public DoneDone release. As usual, we’ll be reminding folks what’s going on via Twitter and posting some release notes summarizing the updates. Oh, and that week you’re about to have? We hope its nice and simple. Edit a comment One customer writes “For the love of God, why can’t I edit a $%@#ing comment!”. Well, admins and comment authors will have a distinct period of time, probably 20 minutes, to edit a comment before it becomes hardened testament to your grammar (or potty-mouth). Alert system We’ll be releasing an […]
- [DoneDone: Now with an improved header and popup images!](https://donedone.com/donedone-now-with-improved-header-and/): A few upgrades we’ve made recently to DoneDone. Better navigationDoneDone now has a revamped header. The old header was a bit cramped, especially if you are an account holder. Most of the links are rarely used (like “Profile” and “Account”) and some features used all the time (like switching between projects). The new header emphasizes more commonly used items. Also, we got rid of the DoneDone logo. Many of you wanted to put your own logo on the header to match the logo you can replace on the login screen. But, there’s all sorts of constraints with spacing and background […]
- [DoneDone, now with better titles](https://donedone.com/donedone-now-with-better-titles/): Yesterday, we updated DoneDone so that all pages have more descriptive titles. The biggest change you’ll notice is with issue pages. We’ve added the issue number and project name in the title. For those of you that open up multiple DoneDone windows, it’s now much easier to quickly scan your browser tabs for the project you’re working on.
- [The new DoneDone: More about the new API](https://donedone.com/donedone-more-about-new-api/): As mentioned in an earlier blog post, the DoneDone API is changing. We’ve just released the new implementation to everyone who has opted in to preview the new version; if you haven’t yet and would like a sneak peek at the new system and especially the new API, contact us at accounts[at]mydonedone.com, noting your current account’s subdomain and your account owner’s email address if you’d like us to set you up with an account.Though the new API is mostly complete and has been tested internally, we’re still ironing out all of the kinks so things may not quite work perfectly […]
- [DoneDone Mobile Trends](https://donedone.com/donedone-mobile-trends/): It’s been about a year since we updated DoneDone with a mobile-friendly version for iPhones, iPads, Android devices, and just about any modern mobile browser. With a new iPhone launching this week, I thought it would be a good time to share the usage numbers we’ve seen over the past 12 months. Operating System Even though Android devices are currently outselling iOS products, DoneDone’s mobile user base appears to overwhelmingly favor Apple devices. Manufacturer Our Android users seem to be split mainly between Samsung and Google products. Device And finally, a breakdown of specific devices shows that DoneDone visitors are […]
- [The new DoneDone: Manage Account pages](https://donedone.com/donedone-manage-account-pages/): This past Friday, we took DoneDone offline for an hour to get the Manage Account pages up and running. As of late Friday evening, all accounts now fall into one of 5 DoneDone plans, and if you’re an account owner, you can click on over to Manage Account to see which one you fit into. Bear in mind, you may be in a bigger or smaller plan that you originally specified. Thats because we needed to fit everyone into a plan which accommodated their active users as of Friday evening. The remainder of October is still free, so you can […]
- [DoneDone launches](https://donedone.com/donedone-launches/): On April 15th, 2009, we successfully launched DoneDone. What say we? DoneDone. It’s a web-based issue tracking tool made for real humans finishing real projects.We built it because we were tired of using tools that made us feel like Excel and a drop-down menu made babies. We built it because there wasn’t a tool out there which supports the way development teams and client teams interact in the final stretch of a stressful project. We built it because we were missing a crucial tool to help us finish strong.We realized the biggest help we could give users was an absence […]
- [DoneDone just got more done.](https://donedone.com/donedone-just-got-more-done/): Today, we added a few new features to DoneDone. This is our first upgrade of our issue tracking tool since we launched on April 15th. Here’s what’s new: Toggle whether an issue comment is emailed to people. Previously, if you added a comment, it would automatically email the other person on the issue. Now, we let you choose not to (i.e. if you just wanted to add a quick note to the issue and don’t want to disturb the other person). Adding additional recipients to release builds. Before today, only the people who created issues in a release build were […]
- [The new DoneDone: the issue detail page](https://donedone.com/donedone-issue-detail-page/): The new DoneDone release is right around the corner on October 1st. Between now and then, we’ll be sharing some newness here starting with what we call the big three: the dashboard, the project landing page, and the issue detail. This is the 3rd and final installment. If you’re new to the new DoneDone, get caught up here. And, if you can’t wait until October 1st to try it out, sign up for a test DoneDone account. Out with the old In the old DoneDone, the issue detail page struggled to communicate what was content and what was functionality. There’s […]
- [DoneDone Introduces Kanban and Other Improvements](https://donedone.com/donedone-introduces-kanban-and-other-improvements/): Just released: Kanban and improved lists. Learn more and see what's coming next!
- [DoneDone and the Heartbleed Bug](https://donedone.com/donedone-heartbleed-bug/): On Wednesday, a security vulnerability surrounding OpenSSL called “Heartbleed” was revealed. It’s a bug that most affected websites, web hosts, and software developers around the world remediated within hours. If you’d like to read more about Heartbleed, here’s a great overview, and here’s a site to see whether the sites you use for email, shopping, or work are still vulnerable. Our initial checks on Wednesday showed DoneDone was not vulnerable to the bug at the time. Regardless, we’ve already taken the recommended precautionary steps to patch any possible vulnerabilities on our side. We also highly recommend you update your DoneDone […]
- [DoneDone: When good cookies go bad](https://donedone.com/donedone-good-cookies-bad/): Over the past few days, a few users have experienced issues getting signed in to DoneDone, and a few more have had issues staying signed in to DoneDone. While we work harder than James Brown to get a sound solution put into place, we’re asking our customers who are having problems to do the following: 1. Make sure you’re explicitly signed out of DoneDone In your browser’s address bar, type in https://youraccount.mydonedone.com/security/logout, replacing “youraccount” with whatever name your account is using. 2. Now, clear all DoneDone related browser cookies Next, we need you to delete all cookies since the beginning […]
- [Everything you need to know about DoneDone's GDPR update](https://donedone.com/donedone-gdpr-update/): DoneDone's GDPR update is fully compliant with all GDPR requirements. Click here to read about what data we collect and how we use it.
- [DoneDone for iOS app is finally here!](https://donedone.com/donedone-for-ios-app-is-finally-here/): DoneDone is now available as an issue tracker app on your iPhone or iPad from the App Store.
- [The new DoneDone: FAQ, FYI, and WTF, part I](https://donedone.com/donedone-faqs-fyis-wtfs-part/): The new DoneDone started it’s new job this past Monday. So far he’s made plenty of friends. He’s handsome, smart, and from the midwest, so we knew he’d do just fine. He’s not exactly like the last guy who sat in that chair, though. He’s his own man, and as such, there’s a few questions which have arisen about his ‘way of doing things’. We all, of course, are accustomed to how the ‘old guy’ did things. So, let’s do some explainin’. This week, we’ll start with the dashboard, Cc’ing your team, switching accounts, fixers & testers, and custom search. […]
- [DoneDone: FAQ, FYI, and WTF, Oct. 24th](https://donedone.com/donedone-faq-fyi-wtf-oct-24th/): In this weeks edition of FAQ, FYI, and WTF we’ll leave out the screenshots and focus on how DoneDone has been performing, what our Pre-October customers need to do before October is over, and what we’ve been up to over the past week. If you’d like me to explain any specific features or expound on our decisions for doing X, Y, or Z, please let me know. I love words and have never hesitated to spit out thousands of them at a time. Especially when it’s in the name of issue tracking. Weekly round up DoneDone has broken its previous […]
- [DoneDone enhancements: Self-assignments, HTML, and a pricing change](https://donedone.com/donedone-enhancements-self-assignments/): We just released two big functional changes to DoneDone today as well as a big pricing change, mainly inspired by our users (cuz we listen!). We’ll post an alert to your account homepage when these changes take effect. Here goes….Functional Change #1: Assigning an issue to yourselfYou can now assign issues to yourself. When we launched last month, we didn’t permit this because one of the core features we wanted to expose was how DoneDone pushes an issue to the appropriate person (“Issues waiting on you v. Issues waiting on them”). We anticipated most issues would be assigned by someone […]
- [The new DoneDone: the dashboard](https://donedone.com/donedone-dashboard/): The new DoneDone release is right around the corner on October 1st. Between now and then, we’ll be sharing some newness here starting with what we call the big three: the dashboard, the project landing page, and the issue detail. If you’re new to the new DoneDone, get caught up here. And, if you can’t wait until October 1st to try it out, sign up for a test DoneDone account. The dashboard Out with the old In the old DoneDone, the first thing a user is presented with is a long list of projects, some of which are active, some […]
- [The new DoneDone: how the API is changing](https://donedone.com/donedone-api/): As part of the updates to DoneDone we’re making, whose release is fast approaching, we’re revamping the way the API is implemented and how developers will interact with the system. Due to the changes, this means that the old API will no longer be available as of October 1st, 2011 and that any integration you’ve built for use with DoneDone will need to be revamped. While this seems like a major bummer, the old API was difficult to use and limited in its capabilities. The new API is quicker, easier, and much more dynamic. In the beginning, there was SOAP […]
- [DoneDone and TestLodge: Bug tracking made simpler](https://donedone.com/donedone-and-testlodge-bug-tracking-made-simpler/): Simplify your bug tracking workflow with DoneDone and TestLodge. Whenever an automated test fails in TestLodge, it creates a ticket for you inside DoneDone.
- [DoneDone: Accounts & Billing release](https://donedone.com/donedone-accounts-billing-release/): The new DoneDone has been out for two weeks now, and we’ll be posting a new release tonight, October 14th at about 8:00 pm CST. We expect there to be a maximum of 2 hours downtime. We will notify everyone that we’re back online via Twitter, @getdonedone.The new release will have all account functionality enabled. So, you’ll be able to see which plan you fit into, enter payment details, cancel your account, and, ultimately, view payment history.Don’t reach for the wallet quite yet. Everyone still has the rest of October to use DoneDone for free. If you signed up after […]
- [The new DoneDone: 34 countries in 9 hours.](https://donedone.com/donedone-34-countries-9-hours/): Well, today was the first full business day since the new DoneDone left the nest. Users in 34 countries signed in and got busy with little fanfare. Big sigh of relief. Here at We Are Mammoth, we’ve spent the day watching things. Watching traffic. Watching feedback. Watching errors. Watching performance. It’s been a productive day and has proven the build we put up on Saturday is stable with few exceptions. Where there were issues, we’re addressing them and will be posting a build in a little bit. As for feedback, we’ve been getting plenty of it from folks finding those […]
- [DoneDone 2 is coming soon! A sneak peek at our new product.](https://donedone.com/donedone-2-is-coming-soon-a-sneak-peek-at-our-new-product/): DoneDone 2 is on the way! Here's a sneak peeek of our newest task management and issue tracking application. We think you'll like it! Read on.
- [The new DoneDone: What's new](https://donedone.com/donedone-2/): Happy Monday, folks.If you’re reading this, you’re probably signed in to the new DoneDone and thinking “What the $#%! happened to my DoneDone”. Then you’re thinking “Oh, right, this is the newer, faster, cleaner DoneDone I got 13 emails about.” Finally, you’re looking for some kind of primer on what’s actually new besides the design and the new .ico in you’re browser tab . Well, here ya go. Put that cold cup of coffee in the microwave for a minute, sit back down, have a read. Then, go get fixin’. Hey, first, here’s two reminders Your old username doesn’t exist […]
- [DoneDone 10/6/2011 Public Release](https://donedone.com/donedone-1062011-public-release/): Oh, well hi there. Guess you’re wondering what we did all day Thursday? Without adoing any further … Markdown, little tiny graphics, DB tuning, and more … Text formatting with Markdown (or not) There’s been a few questions about how Markdown renders older content, but also a few issues with how it renders ‘new’ content. The following updates apply to the issue description and comment text input fields. Autolinking URL’s – there was a bit of bug-ness with urls being turned automatically into hyperlinks. Now, URL’s with query strings will render properly (http://www.cnn.com?isthisnews=nope). We’ve also patched up underscores in urls, […]
- [DoneDone 10/4/2011 Public Release](https://donedone.com/donedone-1042011-public-release/): Today == less twitter, more emails, more support and more comprehensive updates from the guys. Without further ado, here’s a list of what is hot and fresh per a few moments ago. Tonight’s build to production includes … Tagging feature update Tags are now automatically lower-cased when created. Previously, if you entered “isSue” and “issue”, it would create 2 distinct tags. Note: all old tags with case-ignorance will remain. CSV output There was some bugginess with a few special characters in the CSV output feature. We’ve addressed most of these issues, but have not spent any time on non-english characters, […]
- [Want to try the new DoneDone?](https://donedone.com/donedone/): In an email and post earlier last week, we let everyone know (even this guy) that we’re working towards releasing a much-improved DoneDone at the end of September. Well, two weeks ago, we started using the new DoneDone to log issues for, well, the new DoneDone. And we didn’t implode. As expected, we got a good glimpse into what’s working and what’s not. And while there’s still a lot of work to do, we figured it’s a good time to get a few customers in to try things on for size. See the good, the bad, and the ugly. Our […]
- [The Developer's Guide to Simple Screencasts](https://donedone.com/developers-guide-simple-screencasts/): A few tips for creating screencasts from the developers perspective.
- [Deleting issues, importing with a CSV, and more admin control with DoneDone](https://donedone.com/deleting-issues-importing-with-csv-and/): We have some updates coming up for DoneDone in the next release. While we don’t have a firm date set yet, it will very likely be within the next two weeks. Thanks to everyone for the feedback so far. Deleting issues (for good)For a long time now, we’ve been telling you to simply close issues to get rid of them. But, many of you have requested a true delete of an issue. In the next release, every person can permanently delete issues they’ve created (administrators can delete anyone’s issues). Deleting issues will remove them from DoneDone for good. They won’t […]
- [The simple definition of excellent customer service](https://donedone.com/definition-of-excellent-customer-service/): The definition of excellent customer service is simpler than you think. Be human, be fast and put the voice of the customer, first. Learn more here.
- [Debugging remote webhooks with ngrok and Visual Studio](https://donedone.com/debugging-remote-webhooks-with-ngrok-and-visual-studio/): Over the past few years, we’ve regularly built new integrations into DoneDone. Most of our integrations use webhooks, which are callbacks sent from a remote third-party service to your application. Webhooks are simple yet powerful, and allow us to easily automate tasks like processing incoming emails and updating issues from Git or SVN commits. The most difficult aspects of working with webhooks are often testing and debugging. You need a way to temporarily point the webhook at your local development machine, then inspect the data payload when it arrives. Ideally, you need to attach a debugger so you can step […]
- [Debugging like a Detective](https://donedone.com/debugging-like-a-detective/): Last week we received an email from a DoneDone customer who was experiencing a strange file upload error. We attempted to reproduce the error with no luck, so we asked the user to notify us if it happened again. They replied that the error had disappeared. Case closed. A few days later, a second customer reported the same error. “Uh oh,” we thought, “there’s a killer on the loose.” It was time to open an investigation. Debugging software issues, especially those reported by your users, is much like street-level detective work. You need to interview witnesses, gather evidence, establish the […]
- [Cut the problem in half](https://donedone.com/cut-problem-half/): What do you do when you’re faced with a head-scratching bug? You know, the ones that have you questioning whether 2 + 2 is always 4 (because apparently sometimes it is not)? The ones where you’ve spent the entirety of a once-promising day of productivity drowning in a molasses of impossibilities? Regardless of the problem, there is an approach to squashing even the most perplexing bugs that you can always take. When I’m faced with a really bad problem — especially a mission-critical one where time is of the essence — I fall back on one particular mantra. Five simple […]
- [Customer Engagement Strategy: 10 Tips for Small Businesses](https://donedone.com/customer-engagement-strategy-10-tips-for-small-businesses/): In this post, we'll define customer engagement, we'll explore the top 10 customer engagement strategies, and we'll provide some tips on how to get started.
- [Custom Addresses and Signatures for Public Issues](https://donedone.com/custom-addresses-and-signatures-for-public-issues/): It’s been just over a month since we launched DoneDone Public Issues, and we’ve had several requests for two improvements: custom “from” addresses, and custom email signatures. Both of these features are now available on the Public Issues settings page for each of your projects. You can set a custom address and signature in your project’s Public Issue Settings. Custom From Email Addresses By default, any replies you send to a customer are sent from notifications@mydonedone.com. But if you’d prefer to send emails from your own domain name (such as support@acmecorp.com), you can simply enter your preferred email in the […]
- [Send An Email, Create An Issue](https://donedone.com/creating-issues-with-email/): “How do I send and create issues via email?” Well, there’s two ways to create issues via email. You can send issues directly to your DoneDone account by using the email address specified in the Project Settings page of a specific project. Just look under the Create Issues Via Email section for the address and follow these steps to create issues: From address: Must match the Account Email Address you are using for your DoneDone account. So if you’re using your work email for DoneDone, be sure to email the issue in from your work email. You can change your […]
- [Creating and Updating Issues Via Email](https://donedone.com/creating-and-updating-issues-via-email/): Sometimes you don’t want to bother with opening a new application or browser tab to make a quick update to your issues and bugs. Luckily, DoneDone makes it easy to create and update issues directly from your inbox. Creating issues via email First, you’ll need your DoneDone project’s unique email address. You can find this by visiting your project’s dashboard, then navigating to Project Settings. Project Settings is available inside the Manage Project dropdown Locate the Create Issues via Email section to find your project’s email address. This will be in the format: add-issue-####@mydonedone.com. Next, open your email client and […]
- [Converting a 5-year-old repository from Subversion to Git](https://donedone.com/converting-5-year-old-repository-subversion-git/): We’ve been using Subversion for DoneDone’s source code hosting since 2009, and it’s served us well over the years. Lately, though, our coworkers at We Are Mammoth and Kin have been using Git (and GitHub) with great results. We started to envy how quickly they were able to create and switch branches, submit pull requests, and manage their merges. We wanted to see if switching to a Git-based workflow would help us streamline our development process, so we decided to try converting DoneDone’s SVN repo to Git. The plan DoneDone’s codebase is over 5 years old, and its SVN repo […]
- [Five ways construction project managers can improve efficiency](https://donedone.com/construction-project-manager/): Learn 5 simple ways construction project managers can improve efficiency. Construction companies that fail to adapt will, unfortunately, lag behind.
- [Construction project management during COVID-19: 3 tips for PMs](https://donedone.com/construction-project-management/): Here are some helpful and practical construction project management tips on how project managers can perform their duties effectively during COVID-19.
- [Clarifying DoneDone's Issue Workflow](https://donedone.com/clarifying-donedones-issue-workflow/): DoneDone features a simple workflow designed to move issues from Open to Fixed. Our workflow manages which new statuses are available based on the issue’s current state and the user’s role. For example, if the Fixer has flagged an issue as Not Reproducible, the Tester will only be able to select Pushed Back (providing steps for how to reproduce the issue) or Closed (if she agrees it is no longer reproducible). However, it’s not always clear which status you should choose for a given situation, particularly for a new DoneDone user. Labels like “Pushed Back” and “On Hold” can mean […]
- [Choosing a lightweight issue tracker to manage your workflow](https://donedone.com/choosing-a-lightweight-issue-tracker-to-manage-your-workflow/): When you realize that you need more than spreadsheets and sticky notes to keep track of your work, it's time to choose a lightweight issue tracker.
- [Changing the default look of DoneDone issue pages](https://donedone.com/changing-default-look-of-donedone-issue/): In an upcoming scheduled update to DoneDone, we’ve tweaked the issue detail page interface a bit. There isn’t any new functionality, and these aren’t big changes, but they’re important enough that I want to discuss why we did them. What it looks like right nowCurrently, when you look at an issue detail page, you see three basic sections: Issue information and next possible actions (in light blue) Comment box (in gray) Issue history (at the bottom) The comment box is taking up too much real estate off the bat. We’re finding alot of our users (and some of us) get […]
- [Camaraderie and recognition inside the development team](https://donedone.com/camaraderie-and-recognition-inside-the-development-team/): For me, programming almost always feels like working simultaneously inside two different worlds. First, there is the world in which we craft software. It is arduous work. The work that no one else sees. Nonetheless, it is work that most of us really love. Second, there is the world that consumes our software. Our work is marketed, used, critiqued, and quite often bashed. For this, we need thick skins. Not everyone will love the product of our work. Many will find fault in seemingly obvious deficiencies. Software development is a tough job for the emotionally weak. In the first world, […]
- [Building the optimal user database model for your application](https://donedone.com/building-the-optimal-user-database-model-for-your-application/): In the past, I’ve often wrestled with designing an optimal relational database model to represent users in a multi-tenant system. I’ve wanted to get the model just right—enough structure to accomodate future enhancements without bloating the schema with excessive JOINs, overly-wide tables, or any other number of typical relational-database “sins”. Over four years into our current iteration of DoneDone, I can happily say that the database model we’ve built has been resilient to all sorts of feature updates we’ve made over the years.* I wanted to share our thought process behind how it’s designed, starting with a simple database model […]
- [Building release builds with DoneDone](https://donedone.com/building-release-builds-with-donedone/): This is the final post in a five-part series introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong. Sign up for a 30-day free trial or paid account at http://www.www.getdonedone.com. In today’s final introductory post to DoneDone, we introduce release builds. When we first started using other issue tracking tools, we discovered a recurring problem with how issues worked. There was no easy way to take all the issues we fixed since our last build and release them to our clients for retest in one batch. In Elementool, we did this by creating a custom issue status […]
- [Building a Rails dashboard app with the DoneDone API](https://donedone.com/building-rails-dashboard-app-donedone-api/): Last week, I talked about my experiences using DoneDone to manage household issues. To accompany my post, I wrote a simple Rails application to query data from the DoneDone API and display it on a publicly-accessible dashboard. Today, I’d like to walk through the process of building that application from the ground up. If you’d like to see the end result, you can see the source code on GitHub. Otherwise, follow along to recreate the demo step-by-step. Setting up your environment First, make sure you have Ruby, RubyGems, and Rails installed. You might be interested in using RailsInstaller or RVM […]
- [The ultimate bug tracking template](https://donedone.com/bug-tracking-template/): Steal this bug tracking template that includes bug tracking best practices, how to define the bug tracking life cycle and a repeatable workflow you can use.
- [How software companies track bugs](https://donedone.com/bug-tracking-software-companies/): Software and Software as a Service (SaaS) businesses have perfected the process of bug tracking and issue tracking. You can, too!
- [Three bug tracking best practices for small businesses](https://donedone.com/bug-tracking-best-practices-for-small-businesses/): Three bug tracking best practices you should always follow when creating a workflow for your small business. Save time and headaches.
- [Breaking Down Silos: The Key to Effective Email Sharing Strategies for Ecommerce Support Teams](https://donedone.com/breaking-down-silos-the-key-to-effective-email-sharing-strategies-for-ecommerce-support-teams/): Uncover how breaking down silos can revolutionize email-sharing strategies for ecommerce support teams. Enhance collaboration & customer experiences.
- [Bite-Sized Breakthroughs: The Art of Eating an Elephant in Project Management](https://donedone.com/bite-sized-breakthroughs-the-art-of-eating-an-elephant-in-project-management-2/): Discover the art of 'Eating an Elephant' in project management with DoneDone. Learn how to tackle large projects by breaking them into manageable tasks, prioritize effectively, and maintain momentum with our friendly, approachable guide. Achieve project s
- [Beware the third party? A lesson in selling web-based software](https://donedone.com/beware-third-party-lesson-in-selling/): Nine months into selling our first web-based product, DoneDone, we’ve learned a lot of lessons. Bugs, even the most hidden and seemingly dormant, are eventually found because people are using your product all over the world at all different times of day. One of the big lessons we’ve learned is how we program against third-party services. Like most small businesses, we can only build so much software. Using third-party tools is crucial – particularly on the onerous things that aren’t unique to your software. In our case, we are currently using the Rackspace Cloud to host uploaded files and Zuora […]
- [Using Git and Subversion tools to update DoneDone issues](https://donedone.com/beanstalk-github-update-donedone-issues/): Last Friday we released Git and Subversion integration for two fantastic version control services, GitHub and Beanstalk. What this means is that programmers can make a number of changes to DoneDone issues directly from their version control tools (Cornerstone, Tortoise, command line, etc.), provided their repositories are hosted at one of the above services. We follow the same general conventions other issue tracking services have followed in the past in that you’ll be using some simple syntax in your commit messages, the contents of which are sent over to DoneDone via webhook by the respective service.While we’re cooking up more […]
- [Back from vacation? Use DoneDone to catch up on what you missed!](https://donedone.com/back-from-vacation-use-donedone-to-catch-up-on-what-you-missed/): Since many of us just returned from a major holiday break, we figured it was a great time to talk about the Activity Dashboard, one of the key features of the New DoneDone. The Activity Dashboard: A timeline of issue updates The Activity Dashboard is a great way to see everything that has happened to your DoneDone issues over a period of time. Simply visit your DoneDone dashboard and select the Activity icon to see a timeline of everything that has happened so far today. By default, the Activity Dashboard displays all updates that have happened today Customize your results […]
- [B2B Ecommerce Trends, Platforms and Project Management Tips for 2020](https://donedone.com/b2b-ecommerce-platforms/): If you're looking to launch your B2B ecommerce marketplace, here's what you need to know about B2B ecommerce platforms, trends and project management.
- [Where automated testing should (and shouldn't) fit in your testing strategy](https://donedone.com/automated-testing-strategy/): Having worked with automated testing in various forms for a few years now, I’ve come to a few conclusions about where it fits in the mindset of a software developer—and about how it can become a crutch in programmer behavior if we fit it improperly. Testing vs. checking For a while now, something’s felt strange to me about the way that automated tests are often marketed to the development community. For one, I think the term “test” itself is quite misleading. It conjures up this idea that we’ve found a viable replacement to manual testing; that—if all tests pass—we are […]
- [Automate error tracking with DoneDone and Bugsnag](https://donedone.com/automate-error-tracking-with-donedone-and-bugsnag/): Bugsnag recently integrated with DoneDone, allowing you to create issues for Bugsnag events. Let's look at how to take error tracking to the next level.
- [New feature: @mentions!](https://donedone.com/at-mentions-now-available/): One of the most frequent requests we’ve received over the past year is to make it easier to loop people in on issues. Up until now, you could only do this via the “Notify these people of issue updates” dropdown field when creating an issue or the “Manage who is notified” dropdown within an issue page: Up until today, you could only loop people in by adding them as cc’d users when updating an issue. We wanted to make this experience less cumbersome. So, today, we’re excited to announce the release of @mentions. Like many other tools you probably use, […]
- [Apple Mail and DoneDone sittin' in a tree...](https://donedone.com/apple-mail-and-donedone-sittin-in-tree/): I use Apple’s Mail and iCal to keep my schedule organized and to keep a hold on the multitude of things that would otherwise get lost in the ether of my mind. If it doesn’t come through one or both of those programs, the chances of it slipping through the cracks are extraordinarily high for a person like me. I (mostly) subscribe to the Inbox Zero philosophy and so I try to take action on emails as they come in so that I can ignore the things I need to ignore and do the things I need to do. I […]
- [An homage to strict coding](https://donedone.com/an-homage-to-strict-coding/): There's a benefit to writing strict code. In this post, Ka Wai Cheung, explains why.
- [Almost Done with DoneDone.](https://donedone.com/almost-done-with-donedone/): In a few short weeks, We Are Mammoth will be launching its first product, DoneDone.I’ve talked about it in three previous blog posts, under the code name BugSpray. DoneDone is a straightforward issue tracking tool. Rather than pounding you over the head with all sorts of customization and filters, DoneDone focuses on people. What issues are waiting on you and what needs to happen next? That’s what DoneDone really cares about.The issue/bug tracking tools we’ve use do just the opposite. It’s all about the issues themselves, not about who needs to do what. But, if you’ve gotten down to the […]
- [Refactoring lessons: Making more flexible permissions](https://donedone.com/refactoring-lessons-making-more-27/): We’re in the early process of re-architecting DoneDone, our simple web-based issue tracker. Since we launched in April 2009, we’ve gotten plenty of your feedback on what’s working and what’s not. Now, we’ve reached that exciting, but admittedly daunting decision to redesign a lot of the inner-workings of DoneDone.In this post (and likely a few more), I’ll introduce some major architectural changes we’re contemplating. I hope it provides insight into our thought process and a chance for the community-at-large to cheer us on or raise a red flag.Let’s talk user permissions. DoneDone and user permissions When I first started building […]
- [The redesign, the wait, and the response](https://donedone.com/redesign-wait-response/): On Wednesday morning, I woke up nervous – in both the best and worst ways you can be nervous. We had just released the all new redesign of DoneDone the evening prior. It was a load off of our team’s collective shoulders just to have it up – living and breathing – for all the world to see. We’re kind of used to releasing new features and updates often, so six months of design and development feels like an absolute eternity to us. To set the stage, you should know that Jeremy, Jason, Ben, Craig and the rest of our […]
- [Real-time responsibility with DoneDone](https://donedone.com/real-time-responsibility-with-donedone/): This is the first in a five-part series of articles introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong. Sign up to get a launch alert and view a quick features list at http://www.donedone.com. We’ll be launching DoneDone within the next few days…All client projects should end on time.But, this rarely ever happens. Whether it’s a piece of software, a book, or a building, any project that involves a group of people with different responsibilities usually ends like a bull rush. A stampede of odds, ends, and whole parts not yet implemented. The last phase of a […]
- [Tips for selecting the right real estate task management software](https://donedone.com/real-estate-task-management-software/): Find the perfect task management tool for your real estate business. Get tips on how to sort through the clutter and find the solution that’s right for you.
- [A short guide to real estate project management](https://donedone.com/real-estate-project-management/): Discover why project management in real estate is important and learn how to select the right real estate project management software tool.
- [DoneDone Quick-Start](https://donedone.com/quick-start/): We’ve done quite a bit of writing over the past few years (and we’ve made quite a few improvements to DoneDone too!), so it seemed like a good idea to collect a few popular posts into a short quick-start guide. Here are a few quick reads to help you squeeze everything you can out of your issue tracker. If you’re a project manager, we think you’ll find these short reads really useful: Find the bottlenecks in your project with the Health Report. Categorize issues any way you want with Tags. Draw up milestones for your team with Due Dates. Add […]
- [We're on a quest to build the best bug tracking software](https://donedone.com/quest-to-build-the-best-bug-tracking-software/): This small company, which started because of one developer's need for better bug tracking, is now on a mission to build the best bug tracking software.
- [The psychological battle of big refactorings](https://donedone.com/psychological-battle-of-big-refactorings/): We usually talk about refactoring code with the same kind of pedantic approach we do with all other kinds of software writing. We come up with recipes to abstract, break apart, and clarify. We fold these techniques together into larger ideas and catchier names like the Mikado method, the Big Bang approach, divide and conquer, or strangulation. OK, maybe not all of them are catchy. But, with all these strategic tools in our belt, a big refactoring still requires a tremendous amount of mental stamina and perseverance. In fact, what really makes it difficult has more to do with our […]
- [Two project management soft skills that everyone should have](https://donedone.com/project-management-soft-skills/): As a project manager, technical knowledge and hard skills can only get you so far. Learn what soft skills you need for great project management.
- [Project management for founders](https://donedone.com/project-management-for-founders/): Learn project management for founders. Get a project management framework, covering the fundamentals and techniques you need as a founder to get work done.
- [Why programmers should be a part of the design process](https://donedone.com/programmers-part-design-process/): Designers and programmers working together produce better outcomes.
- [Should programmers also provide customer support? Eight tips we learned in the trenches.](https://donedone.com/programmers-also-provide-customer-support/): Programmers often do much more than writing code. Frequently programmers provide customer support as well.
- [Product Management in Practice: Blending Theory with Reality](https://donedone.com/product-management-in-practice-blending-theory-with-reality/): Learn about product management and how to apply it effectively in the real world so you can avoid making mistakes that will cost your company time, money, and credibility.
- [Product Management 101: Everything You Need to Know](https://donedone.com/product-management-101-everything-you-need-to-know/): If you're working in almost any company, product management is essential to its success. Here are the ins and outs about this exciting field and career path.
- [The Complete Guide to Platform Product Management: Everything You Need to Know](https://donedone.com/platform-product-management/): Platform product management (PPM) is a unique beast, and it requires its own set of skills and knowledge in order to be a successful product manager in this space. In this guide, we will cover everything there is to know about platform product management.
- [Your team, your mailbox, and your dashboard just got easier to use](https://donedone.com/our-latest-feature-release-helping-you-make-better-progress/): In the past few months, we've made a host of new updates to help you do better work. Invite your team from anywhere. Setup your mailbox more easily. Restore projects and gauge project activity right from your dashboard.
- [On parenting and programming](https://donedone.com/on-parenting-and-programming/): The release of DoneDone 2 was the culmination of over a year’s worth of changes, improvements, and re-writes to the old system. At the same time, there were a lot of personal changes going on behind-the-scenes, away from the product.By the start of 2018, Mike and I had moved away from where we had spent the previous decade–as partners at We Are Mammoth, to focus solely on DoneDone. Last June, I became a dad—for the second time.In about eight months, I had gone from working with a company of a dozen managing two products to a solo developer on one […]
- [How Nintendo's QA Process Rebuilt the Gaming Industry](https://donedone.com/nintendos-qa-process-rebuilt-gaming-industry/): Nintendo is a gaming company that established their reputation by always ensuring quality control in video games.
- [New Tagging Features - Part Two](https://donedone.com/new-tagging-features-part-two/): Just when you thought we were done with tagging updates…think again! You may have seen our previous post about recent improvements made to DoneDone’s tagging system (Tldr; We’ve been on a mission to make DoneDone’s tagging system more awesome). If not, then you may have discovered tags magically appearing on your issue list recently. Well, since we put out those updates, we’ve secretly continued our mission and now we’re ready to show you some more cool tagging stuff. So strap in and check out these additional tagging enhancements! Tagging “On the Fly” Do you sometimes get the feeling that the […]
- [New Tagging Features](https://donedone.com/new-tagging-features/): DoneDone’s ability to add tags to issues is something we’re really proud of. In terms of how it extends DoneDone’s usefulness, it’s like the horn of a unicorn: Without the horn it could be a really cool horse, but it wouldn’t be the powerful, magical, mystical beast of legend! Tagging gives our users a healthy dose of “do it your own way” while they’re using DoneDone, and we really love that. So, based on feedback from several of our awesome users, we’re excited to announce a fresh round of updates to our tagging system! Tags for All to See The […]
- [New Status: Putting issues on-hold](https://donedone.com/new-status-putting-issues-hold/): Yesterday, we released a small update to DoneDone’s workflow. Based on many requests over the past few years, we’ve added an “On Hold” status option for issues. The last time we introduced a new issue status to DoneDone? April 15, 2009 — the day we launched. Yep, we’re pretty particular about the kinds of statuses you can give to an issue. A new issue status option greets you today. With this update, the fixer or tester can mark an issue as “On Hold”. When the time comes to revisit the issue, the fixer or tester can mark the issue as […]
- [Out with the Old, In with the New: Discover What DoneDone 2 Can Do Better Than Classic](https://donedone.com/out-with-the-old-in-with-the-new-discover-what-donedone-2-can-do-better-than-classic/): Ready to make the switch from DoneDone Classic? Get an overview of all the awesome features in DoneDone 2, including custom workflows & statuses, kanban boards, shared inboxes, integrations and mobile apps. Upgrade today for a better experience!
- [New Release Build Features: Environments, Rebuilding, and Recent Builds](https://donedone.com/new-release-build-features-environments-rebuilding-recent-builds/): We’ve just updated DoneDone to address some popular requests for the Release Builds feature. Take a look! Release Build Environments When you create a new Release Build, you can now choose the server environment you’re building to. This is helpful if you have multiple development tiers, such as Test, Staging, and Production. Optionally choose the location or environment of your build Rebuild any Previous Release Build Each item in the Previous Release Builds list now includes a Rebuild link, which allows you to easily duplicate an existing Build. This is a handy way to move the exact same issues to […]
- [Finding your new normal when working remotely](https://donedone.com/new-normal-working-remotely/): Getting into the swing of working remotely, but still unsure of how to find your 'new normal'? Here's advice for how to thrive when you work remote.
- [New Filtering UI in DoneDone: Streamlined and Even More Powerful](https://donedone.com/new-filtering-ui-in-donedone-streamlined-and-even-more-powerful/): The new filtering UI in DoneDone makes it easier than ever to quickly find the tickets you need. We've also introduced new filter properties like filtering on a specific Customer or filtering on tickets that were created by specific people.
- [New Feature: Project Admins](https://donedone.com/new-feature-project-admins/): We just introduced a new feature that many of you have been waiting for. You can now assign admins to specific projects. A project admin will have most of the capabilities an account-level admin has within a project. They can: Fully edit any issue within a project (not just ones they created, are testing or are fixing) Bulk edit issues within a project Move issues to another project they are administering Create release builds Update project settings, public issue settings, and integrations Up until now, only account-level admins could perform these actions within a project. With this release, you can […]
- [New Feature: Pasting Screenshots](https://donedone.com/new-feature-pasting-screenshots/): If you build websites or web/mobile/desktop apps, it's always super helpful to include screenshots when logging issues.
- [New feature: Mark an issue as duplicate](https://donedone.com/new-feature-mark-an-issue-as-duplicate/): If you track issues with a team, you’ve probably run into this situation before: Someone logs an issue and, soon thereafter, another person logs a nearly identical issue again.You might be able to solve this by being more diligent about reviewing existing issues before adding new ones. But, even at that, sometimes issues that appear different end up having the same root cause. In the end, duplicate issues are going to happen—and they can add a lot of unnecessary noise for your team.Today, we released a new feature on the DoneDone web app to help handle these situations better. You […]
- [New DoneDone update: Project status reports](https://donedone.com/new-donedone-update-project-status/): This week, we released a simple status report page for all DoneDone projects. We want it to be a quick overview instead of a detailed report. We want you to glance at it for 15 seconds and know how a project’s generally going. To get any project’s status report, click the “Status report” link at the top of a project homepage. The status reports page answers the two questions we think are most important: What percentage of issues have been completed? How much is on everyone’s plate? The first answer is pretty self-explanatory. We just take all closed issues and […]
- [New DoneDone: Navigating DoneDone is Even Easier](https://donedone.com/new-donedone-navigating-donedone-is-even-easier/): Last week, we told you a new DoneDone is coming soon. This week, we’d like to start getting you familiar with what’s changed and why it changed. In about a month, when the New DoneDone is released, you’ll see a handful of small but important changes to the navigation. The new DoneDone global header The header across the entire application has been updated and simplified. It’s still just as easy as ever to create a new issue by clicking the “+” in the top right corner. Searching or checking your notifications are still dead simple, but some of the less […]
- [New DoneDone, Coming Soon](https://donedone.com/new-donedone-coming-soon/): After six months of designing and coding, we’re excited to announce that DoneDone is getting a major update. DoneDone’s always been the simple, effective issue tracker. Now it’s the beautiful, easy-to-use issue tracker too. We can’t wait to share all the updates with you in about a month. Throughout this process, all our design decisions have filtered through our vision: We’re the bug tracker for non-programmers. When an issue tracker is clear and easy-to-use, it lowers the bar for issue tracking. Designers, project managers, customers, and clients feel empowered by the software – rather than overwhelmed or confused. When everyone […]
- [New DoneDone: 5 Small Ways We're Making DoneDone Even Better](https://donedone.com/new-donedone-5-small-ways-were-making-donedone-even-better/): For the past few weeks we’ve been preparing you for the New DoneDone. This week we want to focus on just a handful of the many improvements we’ve designed into the New DoneDone. Besides the major visual overhaul, the team’s been touching up and refining all the little things. Here’s the top 5: 1. Filter by Issue Type. Last fall, we released Public Issues – a new way to gather feedback and issues from your customers and users without the need to create DoneDone profiles. Soon, you’ll be able to filter issues from the Issue List Dashboard by All, Public […]
- [New: Create & Link Tasks Directly from Your Mailbox Conversations](https://donedone.com/new-create-link-tasks-directly-from-your-mailbox-conversations/): Link tasks to conversations and vice versa for a closed-loop communications and collaboration experience within DoneDone.
- [New additions to DoneDone: Admin issues, linking to other issues, api additions, and bulk issue tagging](https://donedone.com/new-additions-to-donedone-admin-issues/): Last Wednesday, we updated all DoneDone accounts with a bunch of long-awaited updates. It’s been a little over a month since we launched a major update to DoneDone, so we’re excited this has finally passed. Here’s what’s new:Issue management for administratorsWe now allow administrators more control over all issues within a project. Admins can now do the following on any issue in DoneDone: Change the priority level of an issue Re-assign the issue to another person Close (or re-open) any issues If you’re an admin, you’ll notice a new label at the top of each issue detail page displaying the […]
- [Navigating Scope Creep: Tips for Managing Project Scope at Digital Marketing Agencies](https://donedone.com/navigating-scope-creep-tips-for-managing-project-scope-at-digital-marketing-agencies/): Don't let scope creep take the reins! Get professional, actionable tips to keep your digital marketing projects on track. Learn how to spot the signs and implement strategic solutions for a scope-secure future.
- [Naming Things: A short book about one of coding's most elusive tasks](https://donedone.com/naming-things-coding-book/): Announcing the release of a new, free online book called Naming Things. A collection of experiences with naming things in code--classes, objects and more.
- [Much ado about some buttons](https://donedone.com/much-ado-about-some-buttons/): Some of our own clients have been having trouble closing issues with DoneDone. Alot of times, we’ll get an email saying that an issue was not fixed, but the message from the creator says “Thanks for fixing this bug!” Turns out, it’s had to do with some less-than-optimal UI. Here’s the way we used to display the Fixed vs. Not-fixed buttons on an issue. The problem seems to stem from a truth we’ve all known since the beginning of web development time: Few people read anything on a web app. Or, more specifically, few people read anything who’s main function […]
- [Move Tasks to Any Project Workflow](https://donedone.com/move-tasks-to-any-project-workflow/): A new feature allows you the freedom of moving tasks between project workflows. Learn how here.
- [Manage test cases with TestLodge and DoneDone](https://donedone.com/manage-test-cases-testlodge-donedone/): If you’ve been looking for a test case management tool that integrates with your favorite issue tracker, today’s your lucky day! TestLodge, an online tool for managing test cases and test plans, now integrates with DoneDone for issue tracking. Integration setup is easy – simply login to your TestLodge account, navigate to the Settings section, and choose Issue Tracker Integration. Select DoneDone, enter your credentials, and save your settings. Finally, go to your project list and choose a project (or create a new one), then edit its settings to connect to one of your DoneDone projects. Now, any time one […]
- [How to use DoneDone to manage your customer support email](https://donedone.com/manage-email-sent-to-your-customer-support-address/): A few years back, we launched Public Issues (Wait! Have you seen the NEW DoneDone customer support features?) to extend DoneDone beyond just an internal issue tracker. With Public Issues, anyone can email issues to your project via a custom address. It’s one of our most popular features to-date.It’s even more useful when you can route your existing support address into DoneDone. In this post, I want to show you how simple it is to turn your existing customer support address into a front door for resolving issues and getting back to customers all within one centralized place. Step 1: […]
- [Making the switch from DoneDone Classic to DoneDone 2](https://donedone.com/making-the-switch-from-donedone-classic-to-donedone-2/): Last week we shared the big news about launching DoneDone 2. As Mike wrote in our sneak peek, what started as a few updates quickly evolved into a new product once we realized the potential of what it could be.DoneDone Classic is mainly geared toward tracking and resolving software issues; DoneDone 2 has a wider reach across various facets of your business. With custom workflows, more detailed reports, a redesigned user experience, and a new customer support feature, it’s a direct reflection of what many of you have asked for. Inform your decision with a trial run Some of you […]
- [Maintenance of Software: How Team Roles on a Project Help SMBs Do It Better](https://donedone.com/maintenance-of-software-how-team-roles-on-a-project-help-smbs-do-it-better/): For small and medium-sized businesses (SMBs), maintaining software is a critical yet complex task that demands a strategic approach. Effective software maintenance is crucial throughout the entire software process cycle to ensure systems remain functional
- [Life imitates code: Three life lessons I've learned from programming](https://donedone.com/life-imitates-code-three-life-lessons/): This year will mark my seventeenth year programming on the Web. It all started in the late nineties in college, dabbling in table-based web design, classic ASP, and Microsoft Access databases. What started off as a hobby has become a career and a passion. I’ve spent half of my life learning, stumbling, succeeding, failing, and always being humbled by the beautiful and complex nature of code. I’ve been around code long enough to see languages and platforms come and go, long enough to see patterns popularized, condemned, and then re-popularized. At some point, I began to separate trend from truth. […]
- [The lean project management handbook](https://donedone.com/lean-project-management/): Understand the lean project management methodology in order to implement it. Get a walk-through of how to select the right project management tool.
- [Latest release: speedier, more intuitive navigation](https://donedone.com/latest-release-speedier-more-intuitive-navigation/): Our newest release is all about speed and convenience. Watch this video to see our creator-in-chief, Ka Wai Cheung, walk you through these updates.
- [Key Property Management Tasks: What You Need to Know](https://donedone.com/key-property-management-tasks-what-you-need-to-know/): A task-tracking and shared inbox app like DoneDone can help property management teams know what work they are responsible for, track it's progress, and keep the entire team in the loop. Read more about the most important property management tasks here.
- [Keep Your Issue Tracker Out of Your Inbox](https://donedone.com/keep-your-issue-tracker-out-of-your-inbox/): Lots of people use email to manage their day-to-day tasks – just about every web application can be configured to send updates directly to your inbox (DoneDone included!) But since all your productivity tools send you multiple messages every day, it’s easy to end up with an overstuffed inbox if you don’t dedicate a few minutes each day to pruning. Wouldn’t it be nice if there were other ways to receive notifications from your web applications? With DoneDone, you have plenty of options for keeping tabs on your issues without cluttering your inbox. Chrome Desktop Notifications If you’re using Google […]
- [Just Shipped: A Complete Reply History in Conversation Emails](https://donedone.com/just-shipped-a-complete-reply-history-in-conversation-emails/): Learn about the newest feature on DoneDone that allows customers to keep track of longer support exchanges by including the entire conversation thread in their replies.
- [Just Released: Zapier Integration](https://donedone.com/just-released-zapier-integration/): Last week, we released our first ever integration with Zapier. If you’re not familiar with Zapier, it’s a service that lets you connect web apps together to automate common tasks. For instance, you may want to use a Zap that creates a new DoneDone task every time a row is added to a Google Sheet. Or, you might want to use a Zap that adds a user in DoneDone every time they’re added to Basecamp. There are over 1,500 available apps to connect together in Zapier.Here’s a quick video introduction showing how to make a “Zap” with DoneDone. Helpful links […]
- [Just Released: New and Improved Github Integration](https://donedone.com/just-released-new-and-improved-github-integration/): We’re excited to announce the release of our brand new Github integration with DoneDone 2! Like our recent improvements, Harvest integration, global search, and reference numbers, our brand new Github integration isn’t just a replica of what we did in DoneDone Classic, it’s a drastic improvement. If you want to dig into the details, head to our Github integration page on our help docs. With our Github integration, you can do just the things you might need to move tasks along in a project (or conversations along in a mailbox) when pushing commits or merging a pull request: Add a […]
- [Just Released: Harvest Integration](https://donedone.com/just-released-harvest-integration/): Today, we’re excited to announce we’ve released an integration with the popular time-tracking app, Harvest. You can now track time on any task or conversation right within the app. It’s been one of our most popular integrations in Classic, and now it’s part of both of our products. To add Harvest, go to your mailbox or project, click the settings icon and select “Integrations”. Then, open up the “Harvest” panel, and simply turn it on. Now, when you go to any item in that mailbox or project, you’ll see a “Track Time” icon at the top. If the name of […]
- [Just Released: Google Drive attachments!](https://donedone.com/just-released-google-drive-attachments/): We have another big announcement! Until now, if you wanted to link to a Google Drive file, you’d have to open a new browser tab, then manually copy and paste the URL directly into your message. As of today, you can now attach Google Drive files to a task or conversation without leaving DoneDone. For the ~30% of you that already use your Google account to sign in, we hope this makes DoneDone even easier to use. You’ll notice a new Drive icon on the DoneDone text editor when you create or comment on a task or conversation. A new […]
- [Just Released: Global Search, Reference Numbers, and better lists](https://donedone.com/just-released-global-search-reference-numbers-and-better-lists/): Hey DoneDone users! This morning, we made our first big release since the launch of DoneDone 2. Here’s what’s been updated. Global Search As I mentioned last month, we’ve been working hard on a global search feature and it’s ready to go on your account right now. The next time you visit DoneDone 2, you’ll see a search icon at the top of DoneDone. Just click it and start searching for any task or conversation you have access to in your account. Search for any text or a specific item # from the top search bar Reference Numbers One of […]
- [June 2020: Auto-Saving, Consolidating Tags, and More](https://donedone.com/june-2020-features-and-updates/): It's been a busy month of small improvements at DoneDone. From Auto-Saving to Consolidating Tags, we've made lots of helpful improvements.
- [July 2020: Handling Bounced Messages](https://donedone.com/july-2020-features-and-updates/): Earlier this month, we released a big improvement with how DoneDone handles bounced email messages sent from your Mailbox.
- [I’ve Got 99 Problems But Problem Tracking Ain’t One](https://donedone.com/ive-got-99-problems-but-problem-tracking-aint-one/): We can't help you with a nagging spouse or rising oil prices... But our problem tracking software can help you get things done. At least, whatever is under your control.
- [IT Project Management 101: Everything You Need to Know And How to Succeed](https://donedone.com/it-project-management-101-everything-you-need-to-know-and-how-to-succeed/): Learn all you need to know about succeeding in IT project management with this comprehensive guide. From avoiding scope creep and using the right tools, to getting feedback and staying ahead of technology changes, we've got you covered!
- [Issue Tracking for your Home](https://donedone.com/issue-tracking-home/): A few months ago, my wife and I decided it was time to move out of the suburbs and back closer to the city. Granted, Little Rock isn’t a huge metro area, but it regularly takes us 45 minutes or more to run “quick” errands from our current home. So, after searching for a few months, we finally found a great house in a perfect location and closed on an offer. Then the work started.First, we needed to get our current house ready to sell. We’ve had a steadily growing list of minor repairs which we knew we would need […]
- [Introducing DoneDone Mobile: Stay on top of your work from anywhere](https://donedone.com/introducing-donedone-mobile-beta-stay-on-top-of-your-work-from-anywhere/): Keep your work organized and on track with the new DoneDone Mobile apps for iOS and Android devices.
- [How a simple integrated project management workflow can make your team more effective](https://donedone.com/integrated-project-management-made-simple/): What is integrated project management? This post discusses how this workflow can help your team stay on track and deliver projects with confidence.
- [In business for the love of coding](https://donedone.com/in-business-for-the-love-of-coding/): For awhile now, I’ve been following a Twitter account called Programming Wisdom. I’ve always enjoyed the daily dose of sage advice and inside-programming humor from them. I did a double-take recently when they tweeted a quote of mine from a book I published back in 2012. “In the end, regardless of where you are on the development hierarchy, keep coding. It’s where you’re most valuable.” – The Developer’s Code — Programming Wisdom (@CodeWisdom) June 21, 2017 I have to be honest. When I wrote this, I didn’t really gave it that much thought. Now that it was being quoted, I […]
- [Improved Exports and Image Attachments](https://donedone.com/improved-exports-image-attachments/): We’re excited to announce two big updates to DoneDone today: more robust issue export options, and a new way to attach images to your issues. Export All Issues (and Histories!) First up, we’ve updated the Export Issues feature with some new options: All Issues: Download all issues in your account, or all issues in a single project. All Issue History in Project: Download all issues in a single project, including full histories (comments, updates, attachments, etc). Visible Issues: Only download the issues that are displayed on your Issue List dashboard. Visible Issue History: Only download histories for the issues currently […]
- [How we handle user permissions in DoneDone](https://donedone.com/how-we-handle-user-permissions-in-donedone/): When talking about software design, handling permissions seems straightforward: Make sure a user can only access things they have rights to. There’s nothing inherently complex about it. But, creating an elegant coding strategy for permissions is hard—particularly as an application grows in scope.For one, the actual logic gets more complex. What may have started as searching for one associative record in a relational database now becomes a series of different cascading conditional checks.For example, in DoneDone, a user has permission to view a project if: The account that the project belongs to is in good standing. The project hasn’t been […]
- [How we built DoneDone 2](https://donedone.com/how-we-built-donedone-2/): Rethinking our original codebase, 1300+ Git commits, a visual overhaul. Our journey to building DoneDone 2 was a monumental experience. Read on.
- [How To Write An Issue Worth Solving](https://donedone.com/how-to-write-an-issue-worth-solving/): Nearly 200,000 issues were submitted by DoneDone customers in 2012, and, already, we’re on a pace to eclipse 300,000 issues submitted by the end of this year. With all those problems logged, it’s DoneDone’s job to make sure they get resolved as quickly as possible. We already do a lot. Last year, we launched a new interface that lets you filter and group issues across projects. Just a few weeks ago, we added due dates so bug fixers can stay on schedule. We offer release builds – a simple and powerful way to coordinate testing multiple issues at once. And, […]
- [How to use shared inbox software to automate customer support](https://donedone.com/how-to-use-shared-inbox-software-to-automate-customer-support/): Learn how you can use a shared inbox to help automate your customer support and improve communication with customers.
- [How to set up an issue management system for your company](https://donedone.com/how-to-set-up-an-issue-management-system-for-your-company/): Learn everything you need to set up an issue management system for your company. Explore the basic components, maintaining lists, and choosing a software.
- [How to manage multiple tasks effectively](https://donedone.com/how-to-manage-multiple-tasks-effectively/): Task management is hard to keep track of and it's even harder when your project management platform doesn't work for you.
- [Two tips for how to manage construction projects](https://donedone.com/how-to-manage-construction-projects/): While there is no surefire way to manage every construction project perfectly, there are certain tools and tips of the trade that can help to set you up for success, now, and in the future.
- [How to make business collaboration unbelievably simple](https://donedone.com/how-to-make-business-collaboration-unbelievably-simple/): It’s easy to define bad business collaboration. Unclear goals. A lack of clarity. Poor communication. The wrong tools. Not enough tools. Too many tools. Depending on who you ask, you might get any of the above answers.The reason it’s so easy to define bad business collaboration is that we’ve all experienced it at one point or another. But even when we know what’s not working, we’re still often in the dark about how to improve. Why good business collaboration is hard to cultivate In a recent article for the Harvard Business Review, Francesca Gino explains why many companies struggle with […]
- [How to Evaluate and Choose the Right Product Tools as a Product Manager](https://donedone.com/how-to-evaluate-and-choose-the-right-product-tools-as-a-product-manager/): It can be hard to know which product management tool is the right one for the job. In this article, we'll provide 7 strategic steps to take for evaluating and choosing the best product management tools for your organization.
- [How to Become a Product Manager Before You Have Experience](https://donedone.com/how-to-become-a-product-manager-before-you-have-experience/): Whether you're fresh out of college or already working in product, here are some tips for how to get started with your first product management role.
- [How The Ticketing System Innovation Is Changing The Future of Customer Service](https://donedone.com/how-the-ticketing-system-innovation-is-changing-the-future-of-customer-service/): Ticketing systems make customer service easier and smoother in several ways, from better clarity and communication to more relaxed interactions
- [How the evolution of baseball stadiums might inform the future of web design](https://donedone.com/how-the-evolution-of-baseball-stadiums-might-inform-the-future-of-web-design/): When you think of baseball parks in the early part of the twentieth century, you might think of Wrigley Field, Fenway Park, Yankee Stadium, or Ebbets Field. Most historians today consider these venues baseball cathedrals—there was a romantic, mystical quality to them. These places of baseball worship were—if anything—distinctive. Only at Fenway could you see a 37-foot green wall separating right field from its neighboring street. Only at Yankee Stadium could you hit a 460-foot flyball for an out in one at-bat, and then hit a 298-foot home run to the short porch in right field. Seeing the ivy walls […]
- [How StudioNorth keeps their project management engine in sync](https://donedone.com/how-studionorth-keeps-their-project-management-engine-in-sync/): At DoneDone, we’ve always committed our product to focusing on one thing and doing that one thing very well—bringing teams together to resolve issues efficiently. We don’t purport to be an “everything but the kitchen sink” solution. In fact, for us, DoneDone sits alongside a host of other focused pieces of software, including Basecamp and Harvest, as part of a suite of tools we use to do great work. Our friends at StudioNorth, a full-service marketing agency in the greater Chicago area, share the same thoughts. The StudioNorth team uses DoneDone alongside Trello and Resource Guru to catalog all of […]
- [How much should software cost? Our approach exposed.](https://donedone.com/how-much-should-software-cost-our/): We’re rethinking our pricing model for DoneDone, our web-based issue tracking tool, and want to open up our entire thought process, lessons learned, and epiphanies to you.Our current pricing plan is simple: You pay $24/month for one project, and then $5/month for each additional project.When we launched last month, we asked some of our early customers what they thought about our pricing. We got some great feedback. Everyone had slightly different ideas. Then we stopped asking and thought what is this thing really worth. Finally, I read Joel Spoltsky’s article on software pricing. He recommended the following: “Take my advice, […]
- [How Escalation Management Can Proactively Support Your Customers](https://donedone.com/how-escalation-management-can-proactively-support-your-customers/): Want to better support your customers? Up your escalation management game – find out how in our comprehensive guide right here.
- [How DoneDone replaced email for a property management group](https://donedone.com/how-donedone-replaced-email-for-a-property-management-group/): We’re always excited to hear how our customers are using DoneDone. From weddings, to large projects, to everyday team interactions, DoneDone helps you get it, well, done. But what really excites us is how people take DoneDone and make it their own. A great example of this is with our customer, Charlie Meek, CEO of R and P Property Managers, Inc. Charlie was looking for an interactive, engaging organization tool that would help get his property management group to better communicate and engage with homeowner association board members, vendors and attorneys. “I did a lot of research before finding DoneDone. […]
- [How DoneDone Helps Small Businesses Tackle Projects with Ease - A Simple Guide to Team Management](https://donedone.com/how-donedone-helps-small-businesses-tackle-projects-with-ease-a-simple-guide-to-team-management/): Managing teams and projects can be tricky for small businesses, but it doesn't have to be. Learn how DoneDone, a project management tool, can help streamline your workflows and make managing teams easier than ever!
- [How do you manage remote workers during the Coronavirus/COVID-19 pandemic?](https://donedone.com/how-do-you-manage-remote-workers-during-the-coronavirus-covid-19-pandemic/): Last week, things around the world got a little more serious due to COVID-19. Schools shut down. People started working from home. And in some countries, governments have mandated businesses to lock their doors for a period of time. We already wrote an article about how to work from home and stay productive. But what about business owners and managers? With everyone working from home, how do you manage remote workers during this coronavirus pandemic? At the time of this article, we really don’t have any idea how long it is going to take for things to get better. So, […]
- [How Customer Support Video Can Help Your Small Business](https://donedone.com/how-customer-support-video-can-help-your-small-business/): Learn how video customer support can benefit your small business, from improved customer satisfaction to reduced customer support costs.
- [Y u no use HipChat integration?](https://donedone.com/hipchat-integration-with-donedone/): We’re ecstatic today. One of our favorite apps, HipChat, now integrates with DoneDone. At We Are Mammoth, we’ve been using HipChat for nearly a year and I can’t imagine working without it. Our 20 person shop is spread across five states, with a few people working from home every day. HipChat keeps our team together. At times, I don’t know whether the person I’m chatting with is upstairs or working at home. It makes remote working feel completely connected. A lot of our day is spent resolving bugs in DoneDone. Sometimes, when issues need more back and forth, we resolve […]
- [Help desk and project management: two reasons it’s a perfect pairing](https://donedone.com/help-desk-project-management/): Learn why your help desk and project management tools should be one in the same if you want to build and scale a customer-first business.
- [How Harvest and DoneDone make time tracking accurate and low maintenance](https://donedone.com/harvest-donedone-make-time-tracking-accurate-low-maintenance/): Much like the origin of Harvest, DoneDone is a tool that spawned out of our own frustration when trying to manage a daily work task in a straightforward way. In our case, it was trying to log and manage software bugs with our various client projects for our consultancy, We Are Mammoth. When we began developing DoneDone as a side project in 2008, the landscape of web-based issue tracking software leaned heavily toward enterprise-level software for larger teams. For smaller teams like ours, a disjointed combination of Excel spreadsheets and email was the general way to go. DoneDone, like Harvest, […]
- [Going native with system fonts and form fields](https://donedone.com/going-native-with-system-fonts-and-form-fields/): Designing an application interface in today’s world is difficult. Many products offer native implementations for iOS and Android, as well as cross-browser HTML versions. Native platforms each offer their own user interface guidelines, which outline some best-practice approaches to navigation, controls, animations, and more. Apps that follow these guidelines are instantly understandable and usable by users. The best apps mix their own visual style into these guidelines, which makes the software feel like a natural extension of both the product’s brand and the host operating system. Twitter uses a similar layout on iOS (left) and Android (right), but uses navigation […]
- [How we built and maintain our global search catalog (Part 2)](https://donedone.com/global-search-catalog-part-2/): In last week’s blog post, I showed you how we use Lucene.Net, a code library and document database we use to manage DoneDone’s search catalog. I detailed how we structure the documents in our database and how we write search queries against it. In the second of our two posts, I’ll dive into how we actively manage the Lucene search database itself. How do we add new documents? How do we update existing ones? What happens if we need to rebuild the catalog? Let’s find out! Adding documents When someone creates a new issue or adds a new comment, the […]
- [How we built and maintain our global search catalog (Part 1)](https://donedone.com/global-search-catalog-part-1/): This is the first of a two-part post on how we built DoneDone’s global search catalog. In this post, we’ll take a look at the software we use to power our global search, how queries work, and how we structure the records needed to perform a search. In next week’s post, we’ll dive into how the search catalog is built and actively maintained. So, let’s get going! In 2013, we released global search for DoneDone. This feature allows you to search for any set of words across all issues you have access to. How did we build our search engine […]
- [Github timeouts and the quick and dirty solution](https://donedone.com/github-timeouts-solution/): Important Note: Since the POODLE vulnerability was announced in October 2014, we no longer support SSLv3, and you should not need to perform the instructions below to integrate DoneDone with Github. We will keep this blog post here for posterity’s sake. We recently have been experiencing some issues with Github integration. If you use Github webhooks to update issues, there’s a quick change you’ll need to make for the time being. Otherwise, the Github post-receive hook will time out. After you’ve added the DoneDone web hook to your Github repository, you need to make a modification to add an “ssl_version” […]
- [Getting out of your comfort zone](https://donedone.com/getting-comfort-zone/): As a programmer, it's always important to push yourself beyond your comfort zone. Find out why.
- [Get More Out of DoneDone with the New Pinboard Feature](https://donedone.com/get-more-out-of-donedone-with-the-new-pinboard-feature/): The latest release of DoneDone includes a new way to see "what's on my plate" which includes all your important tickets along with upcoming due tickets. You can also keep track of all your favorite tickets using the new DoneDone Pinboard.
- [Four essential traits of the long-term programmer](https://donedone.com/four-essential-traits-of-the-long-term-programmer/): The programming industry is very much about what’s new—the hottest language, technique, or framework. But, the best programmers—the ones that are going to stick around for the long haul—rely on a few timeless principles. These are the ones that take years of practicing the craft to truly master. Even further, they are relevant regardless of where you work on the technology stack. Here are the four traits that I find live in every long-term programmer I’ve had the privilege to work with. Organization So much of good programming comes down to good organization. Think about these concepts scattered all over […]
- [Fix Issues With DoneDone. Track Time With Harvest.](https://donedone.com/fix-issues-then-track-time-in-harvest/): We have exciting news! As of today, DoneDone integrates with Harvest – the time-tracking application that we, and thousands of other companies, use to track and bill time efficiently. We think it will be a perfect marriage. Harvest makes something as onerous as time tracking palatable, just as we try to make issue tracking a painless endeavor. You can now track time directly against an issue. Simply go into any issue page and click the stopwatch icon in the comments box to open the Harvest time-tracking popup. Click the stopwatch icon to track time in Harvest. If this is your […]
- [DoneDone turns 5!](https://donedone.com/five-years-later/): This week, DoneDone turns five years old. I wanted to tell you a little bit about our story and what we’ve learned. Our story is, perhaps, the story of many bootstrapped SaaS applications. Full of major feature additions and minor feature tweaks. Full of emotional highs and lows. Full of steady-as-she-goes growth. We initially built DoneDone for our own team of seven developers at We Are Mammoth because we weren’t happy with the issue trackers available at the time — free or paid. We found that issues got lost in the ether when you could assign them to no one […]
- [Five things I've learned from working remotely](https://donedone.com/five-things-ive-learned-working-remotely/): 2011 was the year I finally got tired of driving.At the time, I commuted to downtown Little Rock from my house in the suburbs. This drive normally took about 15 minutes, but during the morning and afternoon rush hours it could easily take 45. Add in snow, ice, or a bad accident, and you might be looking at an hour or more each direction.While I was stuck in my car, I started fantasizing about reclaiming those wasted hours of my life. Surely there must be better jobs out there, where employees weren’t required to be at the same desk from […]
- [Want to introduce fewer bugs? Test through these five cases.](https://donedone.com/five-test-cases-for-fewer-bugs/): Bugs happen in programming. To reduce bugs, test through 5 steps and focus on finding leaks rather than puddles.
- [Learn to code in 90 days! Then what? Here are five goals for your first year.](https://donedone.com/five-goals-in-year-one/): Regardless of what path to programming you take, there are many things — too complex and nebulous to explain concretely — that stand between those who want to become great programmers and those who, by unanimous agreement, are. You can’t just tell a newbie programmer, “Go learn about these 56 things and then you will become that rock star the tech world has been waiting for!” Though, I’m sure that book is just around the corner.As I’ve written about before, I believe the Learn to Code movement has both its merits and drawbacks. For every well-meaning organization eager to produce […]
- [Five days of DoneDone](https://donedone.com/five-days-of-donedone/): Beginning Monday, I’ll be starting a 5-day blog post series introducing DoneDone, our simpler, smarter issue tracking tool (and it’s all web-based). I’ve written about it a few times in the past few months, but now we’re finally ready to release. Here’s what we’ll cover: Monday: Real-time responsibility with DoneDone Tuesday: How we handle issues Wednesday: Searching issues with DoneDone Thursday: Integrating with DoneDone Friday: Release builds The 5-day post series will give you a pretty good overview of our first live WAM product.So what is it?DoneDone is a simple, smart issue tracking tool to finish projects strongly. We built […]
- [Find those hard-to-find issues with global search](https://donedone.com/find-issues-with-global-search/): For DoneDone’s fourth birthday later this month, we’re excited to launch global search to all of our customers. Global search gives you an alternative way to sift through your list of issues. While DoneDone already gives you a number of options to mine through your issues – either through popular filters like Issues Waiting On You, or by drilling down a particular status, due date, fixer, tester, or priority – sometimes those just aren’t the quickest routes to find exactly what you want. Sometimes, you’re looking for “that issue where Craig uploaded that Balsamiq PDF revision” or the one where […]
- [Filtering by and managing projects](https://donedone.com/filtering-by-and-managing-projects/): When we started building the new DoneDone earlier this year, one of our top goals was to give you a way to see all issues across all your projects – one of DoneDone’s most popular feature requests. We also needed to make it easy to dive into a single project at a time, and to give you a simple, intuitive way to switch between these two scopes.That’s where the new DoneDone dashboard comes in. When you first log in, you’ll be greeted with a full listing of all your issues across all your projects. The dashboard can be toggled between […]
- [DoneDone: FAQ, FYI, and WTF, Nov.15th](https://donedone.com/faq-fyi-wtf-november-15th/): A customer named Ben wrote in yesterday asking why the dropdowns for Fixer and Tester in DoneDone don’t allow multiple selections to assign an issue to multiple fixers or testers.My response is simple. Assign a task to a group of people, everyone will stand around watching. Assign a task to a single person, efficiency will ensue. If you ever saw a group of men gathered around a construction zone while one guy digs a hole, you know what I mean. Assign a task to a group of people, everyone will stand around watching. Assign a task to a single person, […]
- [Why Every Multi-Location Restaurant Group Needs a Help Desk Tool](https://donedone.com/why-every-multi-location-restaurant-group-needs-a-help-desk-tool/): Why Every Multi-Location Restaurant Group Needs a Help Desk Tool If you run a restaurant group with more than a handful of locations, you already know this: communication is where things break down. Not food quality. Not branding. Not even staffing. It’s communication. And more specifically, how your team handles inbound requests from customers, vendors, and internal teams. Most restaurant groups are still managing this through shared email passwords, forwarded emails, and scattered conversations. It works… until it doesn’t. And when it breaks, it breaks quietly in the form of missed complaints, delayed responses, and lost context. That’s the problem […]
- [Working With Companies & People](https://donedone.com/working-with-companies-people/): When tracking issues and bugs for your project, it’s important to make sure the right people are assigned to the right issues. It’s just as important that everyone working on an issue can easily keep track of its progress, and communicate between one another. DoneDone makes it quick and easy to invite new users to your projects, organize them into companies, and update their permissions. It’s also a snap for users to share and update their contact information with coworkers. Managing Companies & People on Your Account Companies and people can be added, updated, and removed from the Companies & […]
- [Five working from home tips to help you stay productive](https://donedone.com/working-from-home-tips/): Working from home can be a tough adjustment, especially if it came on suddenly. Learn five working from home tips to stay productive and happy.
- [Add tasks directly from conversations, comments, and replies (and more features)](https://donedone.com/you-can-add-tasks-from-conversations-comments-and-replies-and-more-features/): With this update, you can create task via comments and replies.
- [Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams](https://donedone.com/why-you-need-help-desks-how-collaborating-in-one-tool-benefits-all-teams/): A help desk is a great way to unify customer support and product teams. By collaborating in the same tool, you can solve customer problems faster and create a better product experience.
- [Why you need a help desk for customer support](https://donedone.com/why-you-need-a-help-desk-for-customer-support/): Need to improve your customer support? Here are a few reasons why you should use a help desk for effective communication and tracking.
- [Adding Google Analytics to DoneDone accounts](https://donedone.com/why-were-adding-google-analytics-to/): This week, we’ll be adding Google Analytics tracking to all DoneDone accounts. Here’s why we’re trying this out. We hope it answers any questions you may have about our decision. We launched DoneDone 3 months ago last Wednesday. It’s been a veritable whirlwind of feedback, feature requests, questions, responses, open dialogue, and software improvements. We think DoneDone is a much better tool now than it was even a month ago because of the great feedback we’ve been getting from a passionate customer base. And, for the forseeable future, we’ll continue to respond directly and quickly to you guys. We take […]
- [Issue Tracking on the Run – DoneDone Mobile](https://donedone.com/why-we-approached-mobile-the-way-we-did/): When you log into the new DoneDone on your smartphone, you’ll notice a dramatic difference in appearance from the desktop version. Gone are a number of secondary features – creating a project, project settings, updating your profile, managing people – to name a few. On mobile, the focus is simply on answering the question, “What’s going on with my issues right now?” The mobile version of DoneDone is stripped down to only those features you’ll use everyday: Filtering and viewing issues, activity, and reports Viewing and updating an issue Creating a new issue The Mobile Dashboard The global dashboard interface […]
- [Why I (still) write code](https://donedone.com/why-i-still-write-code/): For nearly two decades, I’ve been writing some form of code. But, the primary reason I code has changed over time. In the beginning, I wrote code simply to make something real. It was empowering to finally run a program (after hours of debugging) and see it behave the way I had originally intended it to. It was thrilling to know that my code was there, forever, ready to run again on my whim. In some small way, it felt like playing the role of a deity. Eventually, I got better at writing code. I finally learned how to debug […]
- [Why I Invest a lot of time in writing](https://donedone.com/why-i-invest-a-lot-of-time-in-writing/): No developer will want to read bloated, ambiguously-named and inconsistently-designed code a few years from now. Writing is the constant in programming that won't change anytime soon.
- [Why an Integrated Product Team is Essential for Successful Software Companies](https://donedone.com/why-an-integrated-product-team-is-essential-for-successful-software-companies/): By having a team that integrates product and customer support, you can ensure that your customers are getting the best possible experience with your product.
- [Where's my elegant, simple bug tracking tool?](https://donedone.com/wheres-my-elegant-simple-bug-tracking/): For the last couple months, I’ve been working on a bug tracking system for WAM that I expect will replace our current system in the coming months. It’s unlike us to build software from scratch if there is already something out there that suffices our needs. That’s why we use Basecamp for all our project management and Tick for time-tracking (when there’s good enough reason to track time). Neither of these apps are amazing, nor should they be. In fact, we don’t use a large number of features within these relatively feature-light apps. We like them because they let us […]
- [When it's 6am and the app is on fire...](https://donedone.com/when-its-6am-and-the-app-is-on-fire/): I woke up on a typically cold and dreary February morning in Chicago before the sun rose. I leaned over to check my phone on my nightstand and noticed an abnormal amount of messages in my inbox. 75 to be precise. That’s never a good sign. I catapulted out of bed, launched into my desk, and opened up my laptop. The app was up, but when I tried to login, nothing happened. Read more about every product owner’s worst nightmare on The Stories of DoneDone, our Medium series on the joy, fear, reservation, and pride we’ve experienced during the making […]
- [When it comes to issues, looks do matter.](https://donedone.com/when-it-comes-to-issues-looks-do-matter/): This is the second in a five-part series of articles introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong. Sign up to get a launch alert and view a quick features list at http://www.www.getdonedone.com. We’ll be launching DoneDone within the next few days…Most issue trackers don’t get the human-side to issue tracking. But, resolving issues is a very human thing. In fact, it’s usually something we’re not all that good at doing. We’re stressed, tired, and on edge toward the end of any project. Seeing pages and pages of this doesn’t help: Nothing about a normal issue […]
- [When Issue Tracking Met Customer Support](https://donedone.com/when-issue-tracking-met-customer-support/): We’re proud to announce the release of Public Issues in DoneDone today. Quite simply, it’s our biggest new feature to date. Here’s a video of how to get things set up on your DoneDone account today. Configure how Public Issues work with your project To configure Public Issues on your project, go to your project dashboard in DoneDone, click the Manage this Project icon, then the “Public Issues Settings” link. Here, you’ll find your project’s unique Public Issues email address and can configure how incoming emails are received and outgoing replies are formatted. No Learning Curve: DoneDone to You, Email […]
- [What's Waiting On You? Our Antidote to Stale Issues](https://donedone.com/whats-waiting-on-you-our-antidote-to-stale-issues/): When we first sketched out how DoneDone would work back in 2008, one thing was clear. We wanted an app that didn’t leave issues hanging out to dry. With the many other issue trackers we surveyed, it was very easy to create issues that would get started but not resolved. Issues quickly sat in the middle with no one tending to them. Why? The issue tracker (whether it was email, or an Excel spreadsheet, or one of our competitors) didn’t have a particular opinion about what needed to happen next. The issue tracker we wanted to build would have this […]
- [What's cooking in the DoneDone kitchen](https://donedone.com/whats-cooking-in-donedone-kitchen/): We’ve been working on two big features to DoneDone.  We’ll likely launch these sometime next week once we’ve tested and are 100% happy with the UI.  Here’s an early preview. Tagging issuesSoon, you’ll be able to add tags to your issues.  Many of you have requested this, or requested something that this feature will help solve.  We think it adds the right amount of flexibility to DoneDone without sacrificing simplicity. Tags are useful because they’re so open-ended. Here’s some ways you might want to use tags to help organize your issues: Tag issues by discipline (“Design”, “Development”, “UI”, etc.) Tag […]
- [What we're learning from you about DoneDone](https://donedone.com/what-were-learning-from-you-about/): We launched DoneDone about a week and a half ago. Thanks to the many that have signed up, played around, tweeted, blogged, and also gave us some very helpful comments. I wanted to sum up the gist of the responses we’ve been getting.Overall, we’ve gotten some nice compliments on DoneDone’s simplicity and general elegance. Some have referenced it as an example of how their issue tracker should be. “I think this style of user interaction would be [sic] excellent to bring to Redmine, making it more natural for users to push issues back and forth without needing to scroll up/down […]
- [What to look for in a task tracker: 10 tips for better task management](https://donedone.com/what-to-look-for-in-a-task-tracker-10-tips/): Here are some of the top features you should look for when choosing a task tracker. Find out what they are, why they're important and how it will affect your work.
- [What to Expect This Friday, November 8 (9pm-12am EST)](https://donedone.com/what-to-expect-on-friday-november-8-9pm-12midnight-est/): Dear beloved customers, Many months of hard work from our developers and IT team culminate this Friday, November 8th, when we complete the migration of DoneDone to our new data center on Amazon Web Services. We’ll be joining hundreds of other well-known organizations who have ported some — if not all — of their web infrastructure to Amazon. We’re ecstatic about this upgrade, and you’ll begin to see the benefits in the coming months. Here are just a few immediate benefits. But, first things first. We’ll be down for a few hours this Friday night. We’ve written to all account […]
- [What really bothers us about waiting for things](https://donedone.com/what-really-bothers-us-about-waiting-for-things/): Few things are more maddening than standing around idly while we wait for something to happen. It’s been proven through experiments, surveys, and numerous real-world examples. The solutions to the problem of waiting are often surprising. For instance, executives at a Houston airport once solved customer complaints about long baggage claim waits, but not in the way you might think. They first reduced waiting times within acceptable industry standards by hiring more baggage handlers. But, customers still weren’t happy. The executives analyzed the problem more critically and discovered that the average passenger spent about 88% of their waiting time standing […]
- [What is Project Management: Definition, Types, Key Features & More](https://donedone.com/what-is-project-management-definition-types-key-features-more/): Discover what project management is all about and how it works. Learn the key features of a project management system and the different types you can use with friendly guidance from DoneDone!
- [What is agile project management? Explained with examples](https://donedone.com/what-is-agile-project-management-explained-with-examples/): Agile project management has been gaining prominence in recent years as more and more organizations are looking for ways to be more flexible and responsive to their customer's needs. This article will explain what Agile project management is and provide e
- [Visualize Your Issues With Reports](https://donedone.com/visualize-your-issues-with-reports/): Good reporting is integral to any successful project, and it’s a feature DoneDone users have been requesting for years. We first launched interactive reports last year, and since then we’ve worked with many of our users to continually refine the user interface to make it simpler, faster, and just plain better. Start With A Filter The Reports Dashboard works just like the Issue List Dashboard and Activity views. You begin by selecting which types of issues you want to examine, such as issues waiting on you, issues with a specific tag, or overdue issues. You’ll get a chart that breaks […]
- [Using .Net extension methods as syntactic sugar without the toothache](https://donedone.com/using-net-extension-methods-as-syntactic-sugar-without-the-toothache/): Since extension methods were introduced to .NET in 2007, how to use them appropriately has always been a source of debate amongst its programmers.For those of you unfamiliar with them, the extension method feature allows you to add methods to an existing class without modifying the original type.  Extension methods are implemented as static methods that live inside non-nested, static classes. For example, I can extend the string class with a static method like GetWordCount(): namespace Utilities{   public static class MyExtensions   {      public static string GetWordCount(this string s)      {         return s.Split(‘ ‘).length;   […]
- [Using DoneDone with GitHub, Beanstalk, and Bitbucket](https://donedone.com/using-donedone-with-github-beanstalk-and-bitbucket/): If you’re a developer, odds are good that you host your code repositories with GitHub, Beanstalk, or Bitbucket (or maybe all 3). Odds are also good that many of the changes you make in your repositories are directly related to issues in your DoneDone account. Luckily, you can easily connect DoneDone with your source control provider to update issues whenever you commit new code. Integrate A DoneDone Project With Your Repository Log in to DoneDone and navigate to one of your project dashboards (when viewing the “All Projects” dashboard, simply click on any project name, or click the dashboard title […]
- [Use Saved Replies in New Conversations](https://donedone.com/use-saved-replies-in-new-conversations/): You can now use saved replies in brand new conversations and use reference numbers in your email signature.
- [Why use issue tracking software?](https://donedone.com/use-issue-tracking-software/): Learn about the advantages of using issue tracking software for bug management and how to choose the right tool for your team.
- [Updates and additions to the DoneDone API](https://donedone.com/updates-and-additions-to-donedone-api/): Last week, we added an API documentation page to DoneDone. You can now get more detail about the available services and answers to common questions here.In our next release, we’ll be rolling out a bunch of new services through the API as well. You’ll soon be able to reassign an issue, change issue status, and close and re-open issues through the API. Stay tuned for details coming this week.Chris Hardy (aka ChrisNTR) built a DoneDone iPhone app using MonoTouch recently. How are you using the DoneDone API? Send us a message or comment back. We’d love to find out how […]
- [Up Next: Global search and item numbering](https://donedone.com/up-next-global-search-and-item-numbering/): Today's blog clarifies questions from DoneDone Classic users regarding the whereabouts of DoneDone Global Search and DoneDone Item Numbering in DoneDone 2.
- [Up n'coming features with DoneDone](https://donedone.com/up-ncoming-features-with-donedone/): Here are a few things we’re working on with DoneDone. We don’t know exactly when they’ll get added yet, but suffices to say…soon. RSS feeds for issuesWe’re adding secure RSS feeds for certain issues. You’ll be able to grab a feed for all issues waiting on you, all issues waiting on them, as well as issues waiting on you or them within a specific project. In addition, you can subscribe to an RSS feed per issue. This will include the entire issue history as separate RSS items as well (status changes, priority level changes, comments, and re-assigments). Commenting to an […]
- [Unlocking Efficiency: A Guide to Choosing the Right Task Manager Software for Your Small Business](https://donedone.com/unlocking-efficiency-a-guide-to-choosing-the-right-task-manager-software-for-your-small-business/): In order to be productive and achieve your goals, it's important to have the right tools. Here's our guide to choosing the best task manager software for your small business.
- [Two new DoneDone feature fixes](https://donedone.com/two-new-donedone-feature-fixes/): A couple new features with DoneDone. Sending an issue comment to anyone on a project In our latest release of DoneDone, we now allow you to send emails to anyone on a project when commenting. Previously, you were relegated to just notify the resolver or creator. In a way, adding this feature goes against one of our long-held rules of bug tracking – the more people that are notified about a problem, the less chance that problem has of being resolved. That is still why we only allow one person to act as a bug resolver and one person to […]
- [Two Exciting New Updates Have Arrived - Pabbly Connect and Who's Viewing!](https://donedone.com/two-exciting-new-updates-have-arrived-pabbly-connect-and-whos-viewing/): It's now easier than ever to connect DoneDone with other apps using Pabbly Connect. That's not all! You can also see if colleagues are viewing a ticket so you don't accidentally step on anyone's toes.
- [Track iOS app issues with bugTrap and DoneDone](https://donedone.com/track-ios-app-issues-bugtrap-donedone/): Today, we’re excited to announce that DoneDone now integrates with bugTrap, a brand new iOS app for reporting bugs in mobile apps and websites.With bugTrap, mobile users can take screenshots of an app or website, then easily annotate the screenshot with simple lines, shapes, and arrows. Screenshots can then be sent directly to DoneDone, where they become tracked issues. Annotating a screenshot in bugTrap and creating a new issue in DoneDoneSubmitted issues automatically include the user’s device information — so you know exactly what hardware and software was used when the issue occurred. You’ll be saving time on both reporting […]
- [Top 10 Product Management Skills of Great Leaders](https://donedone.com/top-10-product-management-skills-of-great-leaders/): A product manager is responsible for everything from strategy to execution, so that's why it's important for a product manager to have product manager skills—both technical skills and soft skills—to be successful.
- [Top 7 Easy to Use Project Management Software Picks for Agencies in 2024](https://donedone.com/top-7-easy-to-use-project-management-software-picks-for-agencies-in-2024/): Simplify project management in your agency with DoneDone's easy-to-use software. Enjoy seamless task handling, intuitive design, and efficient client communication that makes project management feel like a walk in the park.
- [Today's incoming email delivery outage explained](https://donedone.com/todays-incoming-email-delivery-outage-explained/): To our DoneDone customers: Today, we received emails from several of you noticing that some inbound emails were not being delivered to your mailboxes. After a small period of investigation, we determined that one of our incoming email service providers (which acts as a proxy) was delaying our emails due to some automated triggers on their end without notice. From our end, we couldn’t easily tell there was an issue. DoneDone was still receiving a relatively “normal” volume of emails and those emails were processed as expected. Quite simply, the delivery issue was happening prior to the points we had easy […]
- [The Timezone-Specific, Browser-Specific DateTime Bug of 2014](https://donedone.com/timezone-specific-browser-specific-datetime-bug-2014/): The start of the new year is always a great opportunity to reflect on time – looking back at the past year and looking forward to the next. But here at DoneDone, we see it as an opportunity to think about timezones, and specifically the difficulties they can cause for developers. A great example of this was sent to us by a DoneDone customer in late 2014. The user noticed that DoneDone’s datepicker popups were mysteriously rendering some September dates incorrectly. Upon further investigation, it turned out that September 27 was being displayed twice in each calendar. September 27, 2014 […]
- [Three ways we're providing a better customer onboarding experience](https://donedone.com/three-ways-were-providing-a-better-customer-onboarding-experience/): Onboarding is an ongoing effort, one that needs to be re-evaluated as features in your product are added or modified. But, instead of feeling like we're starting from scratch with each new feature update, we've found using these three guiding principles h
- [Three UI approaches to better bug tracking](https://donedone.com/three-ui-approaches-to-better-bug/): Bug tracking tools can be fairly simple from a programming perspective. Which is probably why there are hundreds of them out there all doing an equally OK job. But, if you take a look at mostbugtrackerinterfaces, they look uncomfortable. They look like a bunch of HTML form elements all got together at some stiff HTML form party thrown by [TEXTAREA]. Yep, textarea’s the one that owns that sweet 30-column [TABLE] over in the Hamptons. Anyhoos…Good bug tracking interfaces should be a little more personable and a lot more understanding of what the hell’s actually going on. I’m appalled by the […]
- [Three small improvements: Error pages, growing text boxes, and new previous/next issue buttons](https://donedone.com/three-small-improvements/): While we love posting about big updates, this week we’ve pushed up a few very small ones that we’d like you to know about. Error pages: Now with more Fun I tasked Jeremy to spend an afternoon rebuilding our once-drab error pages. Errors (like 404s or 500s) are a bad experience to begin with, but the least we can do is lighten things up and have a little fun with them. Jeremy came up with a “left-field” version of our error pages and a more modest approach. I took a look at the left-field version first and loved it. In […]
- [The very first one](https://donedone.com/the-very-first-one/): In our first two weeks, a few dozen customers signed up. But, not a single person had entered in their credit card during their trial period. We knew the billing system was working because we had a few of our own credit cards in process already. What was going on? Few startup experiences feel as lonely as watching only your own credit cards process through your billing system.But, then, it happened.Read more about getting our very first paid customer in The Stories of DoneDone, our Medium series on the joy, fear, reservation, and pride we’ve experienced during the making of […]
- [The unintended byproducts of refactoring code](https://donedone.com/the-unintended-byproducts-of-refactoring-code/): If refactoring code is like carpentry, then, accomplishing its technical goals will leave some unwanted byproducts.
- [The Ultimate Guide to Project Tracking Using a Simple Project Tracker](https://donedone.com/the-ultimate-guide-to-project-tracking-using-a-simple-project-tracker/): Discover the power of project tracking and learn how DoneDone's simple task tracker, shared inboxes, and intuitive workflow make it the ideal choice for small businesses. Get all the information you need today!
- [The Ultimate Guide to Effective Tasks Management Online](https://donedone.com/the-ultimate-guide-to-effective-tasks-management-online/): Get the most out of your online task management strategy with this comprehensive guide from DoneDone! Learn how to manage tasks, use Kanban boards, set up workflows and more. Start for free today!
- [The Secret Formula To Writing Perfect Support Emails](https://donedone.com/the-secret-formula-to-writing-perfect-support-emails/): Support emails are one of the most important channels of communication between a company and its customers. Here we give you email templates for writing the best support emails possible.
- [The overlooked benefits of making yourself busy](https://donedone.com/the-overlooked-benefits-of-making-yourself-busy/): About a year ago at this time, I was really busy. I was in the home stretch of wedding planning, preparing for a cross-country move from Chicago to San Francisco, and managing the usual full-plate I have at work—writing code for DoneDone, supporting our HR product, KinHR, as well as a few of the consulting projects we own at We Are Mammoth, Inc. I look back on that period of my life with fondness. While life was busy, life was also full. At day’s end, I was exhausted, but completely satiated. I remember other periods of time like that one […]
- [The New DoneDone Is Here](https://donedone.com/the-new-donedone-is-here/): Maybe you noticed already, but things look pretty different around here today. Today the new DoneDone publicly debuts with a new website and a new look to the app. We’ve been talking about the new DoneDone for the past few weeks, and it’s finally here. Who Gets The New DoneDone? Starting today the new DoneDone is the DoneDone for all our current and future customers. We considered doing a phased rollout, but we’re confident you and your team will feel comfortable and familiar with the new DoneDone. As we’ve been saying all along, the new DoneDone looks radically different, yet […]
- [New DoneDone: The Making Of…](https://donedone.com/the-making-of/): For the last few weeks, we’ve been preparing you for the release of the New DoneDone. Last week, we told you about all the updates to the navigation, but this week we’d like to take you behind the scenes and walk you through the process of creating the New DoneDone. In August 2013, we began what would turn out to be a six-month journey. After the successful release of Kin, our sister app, the design team turned their attentions to DoneDone. We’d learned so much through designing and creating Kin, and we felt DoneDone could easily benefit from those learnings. […]
- [The Life-Changing Magic of Tidying Up Your Codebase](https://donedone.com/the-life-changing-magic-of-tidying-up-your-codebase/): If it means pushing out a feature release an extra few days, it is almost unequivocally worth it.
- [The health report: A project manager's best friend](https://donedone.com/the-health-report-a-project-managers-best-friend/): We just launched a new feature in DoneDone. It’s called the Health Report, and we think it will be a project manager’s best friend.One of the biggest problems we find with issue tracking systems today is how easy it is for issues to get stale. They’re logged, some initial conversations happen, and then suddenly….nothing. They sit for weeks at a time. They’re lost in the mysterious ether.The problem with most issue trackers is that, while they present an issue with a bunch of useful information (Who’s assigned? What’s the priority? What’s the current status?), they don’t offer an opinion on […]
- [The hard thing about testing](https://donedone.com/the-hard-thing-about-testing/): Why are bugs in software inevitable? One of my arguments is that knowing what to test is one of the most difficult parts of testing itself. Bugs creep up in the areas we never thought to look. As software gets more complex, those undiscovered areas get bigger and more disparate.I recently had the privilege of speaking about this topic at the QA Summit for Digital Marketing. I wanted to summarize this particular argument here, alongside a few of the slides from my session.It’s easiest to see the loopholes in our test plans by looking at an ostensibly obvious solution to […]
- [The 5 essential rules of SaaS email integration](https://donedone.com/the-five-essential-rules-of-saas-email-integration/): Despite all the great user interface design we see on web applications today, one of the most important user interfaces for a SaaS product doesn’t live in the browser and may have very little “design” to it at all.It’s email. Yes, email!  That bothersome bit of technology we all were expecting to die years ago is far from going off the deep end.  Email is still the most important integration point for any web application.Somehow, while we developers were all trying to make our applications OAuth2-friendly so that we could fill our customer base with Twitterers and Facebook users, our […]
- [The Essential Guide to Crafting Great Customer Service Emails](https://donedone.com/the-essential-guide-to-crafting-great-customer-service-emails/): Wondering how you can improve your customer service emails? Check out our guide for tips and examples on how to craft great customer service emails that will delight your customers.
- [The due diligence of thinking through your problem](https://donedone.com/the-due-diligence-of-thinking-through-your-problem/): Working on an issue tracker for the past four years has taught me more than just how to build and maintain a piece of software. It’s taught me how to be diligent with my response to people’s problems.Here’s what I mean. We get feedback – lots of it – from our customers. The feedback ranges from high praise to a rant about how we’ve done a great disservice to someone’s life. We get a lot of feedback from our internal team as well. Again, it can vary from “Great work on the new feature!” to “This reminds me of a […]
- [The Do's and Don'ts of Email Customer Service](https://donedone.com/the-dos-and-donts-of-email-customer-service/): As customer service moves increasingly online, the way we interact with customer service teams changes as well. Here are some tips on how to write good emails to customer service, as well as how customer support should reply to customers in need.
- [The Digital Project Manager Ranked DoneDone as Best of 2019](https://donedone.com/the-digital-project-manager-ranked-donedone-as-best-of-2019/): The Digital Project Manager Blog has rated DoneDone as a top pick for 2019 in multiple project management software categories. Here's why:
- [The Complete Guide to Building a Customer Support Team From Scratch](https://donedone.com/the-complete-guide-to-building-a-customer-support-team-from-scratch/): In this guide, we’re going to look at everything you need to know about building a customer support team from scratch. How to hire the right people, what processes you should put in place, how to structure your department, and what your goals and outcomes
- [The Benefits of Using a Simple Ticketing Tool](https://donedone.com/the-benefits-of-using-a-simple-ticketing-tool/): When it comes to customer support, a ticketing tool can make your life easier. Find out how and why in this article.
- [The Best Task Manager Tools to Enhance Your Productivity in 2023](https://donedone.com/the-best-task-manager-tools-to-enhance-your-productivity-in-2023/): Looking for the best task manager tools to help you stay productive and organized? Here's a detailed look at some of the most popular options available today, plus tips on how to find the right tool for your small business.
- [The AWS Migration: Queues, long tails, and double rainbows](https://donedone.com/the-aws-migration-queues-long-tails-and-double-rainbows/): This past Friday, we migrated DoneDone – top-to-bottom – over to Amazon Web Services. We spent many weeks re-architecting parts of the application so they’d be better suited for a Cloud hosting environment like AWS. One major change is the way we now handle how email is delivered within DoneDone. On our old environment, DoneDone emails were sent out by the host web server when you performed any action that necessitated an email. Adding an issue, submitting a comment, or creating a release build likely triggered a set of emails that were sent directly from your button click. Offloading work […]
- [The 5 Emotional Stages of Dealing with Customer Support](https://donedone.com/the-5-emotional-stages-of-dealing-with-customer-support/): Dealing with customer support can make emotions run wild. Here are the 5 steps your customers go through when they need help, and how you can prepare for it.
- [The Basics of Project Management in Construction](https://donedone.com/the-basics-of-project-management-in-construction/): Whether you’re new to construction PM or an old hand looking to brush up on the fundamentals, let's take a look at the basics of managing construction projects and give you tools & strategies you can use to improve efficiency and cut costs.
- [Four major features, three french hens, two turtle doves, and a big migration to AWS: The 2013 Year in Review](https://donedone.com/the-2013-year-in-review/): As we roll into a new year, we wanted to take a quick look back at how much we’ve collectively accomplished here at DoneDone in 2013. When we say we, we truly mean everyone involved in DoneDone — from our development team to you. Your continuous feedback via Twitter and our support forum have inspired us to build the things we did this year. Thank you for both your interest in making our issue tracker even better and for your patience as we rolled new features out. The Major Feature Releases of 2013 Before we talk about what we’ve done […]
- [Text Formatting at Your Fingertips](https://donedone.com/text-formatting-at-your-fingertips/): We've made a new change to the formatting of text in DoneDone. Now, DoneDone always displays text controls for you no matter how long your content is—so now you can stay in control of your formatting throughout your entire comment without scrolling.
- [What is Team Email Management? The Complete Guide to Using a Shared Inbox](https://donedone.com/team-email-management-shared-inbox/): In this guide, we will teach you everything you need to know about using a shared inbox for improved team email management. This will help with customer success and can improve business operations on the whole.
- [Task Management vs Project Management Software](https://donedone.com/task-management-vs-project-management-software/): This article compares project management software to task management software, explaining how both are useful for businesses.
- [Taking Care of Your Physical and Mental Health while Working Remotely](https://donedone.com/taking-care-of-your-physical-and-mental-health-while-working-remotely/): Poor health leads to bad work. Here are some tips to stay healthy while working remotely.
- [Tagging issues, email-to-ticket, and attachment updates](https://donedone.com/tagging-issues-email-to-ticket-and/): This evening, we launched three big enhancements to DoneDone. We hope they make getting issues solved even easier.Tagging issuesYou can now add tags to new and existing issues. We think tags will be useful because they’re so open-ended. Decide amongst your team how you might use them to categorize bugs better. Here are just a few ways you might want to use tags to help organize your issues: Tag issues by discipline (“Design”, “Development”, “UI”, etc.) Tag issues by browser type/OS (“Firefox”, “IE”, “Safari”/”OSX”,”Windows”,”Linux”, etc.) Tag issues by type of issue (“Feature request”, “Phase I bug”, “Phase II bug” etc.) […]
- [Switching Workflows, Keeping Status Current and Adding Feature Ideas](https://donedone.com/switching-workflows-updating-status-and-adding-ideas/): Check out the new updates we've just released including adding ideas to our product roadmap, switching workflows and keeping status up to date.
- [Our super-slow growth strategy on automating customer support](https://donedone.com/super-slow-growth-customer-support/): We’ve been running DoneDone for the past six years, growing from a small app with a few customers here and there to a critical business tool that’s helped tens of thousands of users resolve issues in over 140 countries.We’ve picked up and moved our entire hosting environment twice, while fundamentally changing our technological infrastructure each time. We’ve gone through an overhaul of the UI four different times in six years. We’ve added dozens of big new features and enhanced hundreds and hundreds of small ones. Undoubtedly, much has changed since our humble beginnings in the spring of 2009.However, there have […]
- [Streamline Your Workflow and Get Things Done Faster: Check Out Webhooks and an Improved Bulk Editing Experience](https://donedone.com/streamline-your-workflow-and-get-things-done-faster-check-out-webhooks-and-an-improved-bulk-editing-experience/): Our latest release includes two new features - webhooks and an improved experience for editing tickets in bulk. See how they can help you streamline your workflow and get things done faster!
- [Streamline Your Support Tickets with DoneDone's New Conversation Merge Feature](https://donedone.com/streamline-your-support-tickets-with-donedones-new-conversation-merge-feature/): Frustrated with having to manage multiple tickets about the same issue? With DoneDone's new conversation merge feature, it's easier than ever to consolidate and keep track of support tickets. Discover how you can make customer service a breeze!
- [Stop spam from invading your DoneDone account](https://donedone.com/stop-spam-from-invading-your-donedone-account/): Keep the spam out of your inbox and focus on genuine conversations. Learn how to use our new spam control features today!
- [Streamline Your Workflow with DoneDone's Latest Feature: Workflow Jobs](https://donedone.com/streamline-your-workflow-with-donedones-latest-feature-workflow-jobs/): Get ready to be thrilled! DoneDone has just unveiled Workflow Jobs, the simplest way to effortlessly reassign tickets. By leveraging Jobs within your Workflows, tickets will be automatically reassigned whenever there's a change in their status.
- [Struggling to Retain Clients? Uncover the Secrets to Long-Term Loyalty in Business](https://donedone.com/struggling-to-retain-clients-uncover-the-secrets-to-long-term-loyalty-in-business/): Discover strategies to enhance customer loyalty and retention. Learn how to build lasting relationships and keep clients happy. Learn more now!
- [Staying Sane on the Technology Treadmill](https://donedone.com/staying-sane-on-the-technology-treadmill/): As developers and programmers of all stripes can attest, staying current in our industry is a moving target, and a fast moving one at that. Last year’s standards won’t cut it this year. The next project should always be better than the last. Didn’t you see that library has a new version? Haven’t you heard that tool is being deprecated? Perhaps nothing embodies this momentum more than your average developer’s Twitter feed: a never-ending treadmill of 140 character reminders that you still haven’t read that latest article, or tried that new framework, or weighed in on that trending debate. Conferences […]
- [Stay Ahead of the Curve: How Smart Companies Use Project Tracking Software](https://donedone.com/stay-ahead-of-the-curve-how-smart-companies-use-project-tracking-software/): Learn how project tracking software can help small businesses stay ahead of the curve and get ahead in their projects. Find out how your business can benefit from using project tracking software today!
- [Somebody Else's Problem? Issue Tracking and the Bystander Effect](https://donedone.com/somebody-elses-problem/): Douglas Adams is one of my favorite authors, responsible for the Hitchhiker’s Guide to the Galaxy series. Adams was my first introduction to British humor, and I’ve always appreciated his accurate observations of how people think and act. For example, in the third book of the series (Life, the Universe and Everything), Adams features a starship that resembles an Italian pizzeria. The ship includes a Star Trek-style cloaking device to hide itself, utilizing a technology called an SEP (Somebody Else’s Problem) field: An SEP is something we can’t see, or don’t see, or our brain doesn’t let us see, because […]
- [Small tweaks to DoneDone issues](https://donedone.com/small-tweaks-to-donedone-issues/): A couple weeks back, we released a few minor improvements to the DoneDone issues page. We redesigned the issue and project title display. Previously, the project name appeared on the “Back to” link in the upper left. It was outside the main issue content and styled as a normal link. When you were in an issue page, it was hard to tell, at a quick glance, what project the issue belonged to. Some customers (including us) have several similar projects running at once, and it’s easy to get confused. So, we’ve modified the look. Now, the project title displays just […]
- [How to do customer support with a small team](https://donedone.com/small-team-customer-support/): Learn how to do customer support with a small team by selecting the right ticketing system for your business and using smart customer service strategies.
- [Slice & Dice Your Issues with Dashboard Filters](https://donedone.com/slice-dice-your-issues-with-dashboard-filters/): Last week, our users created or updated a total of 13,145 issues within DoneDone. Assuming those updates were made during mostly-normal business hours, that’s over 300 changes per workday hour! Your company probably didn’t have quite that much activity (if you did, let me refer you to our Max plan), but it can still be a challenge to keep track of all the issues your team is working on. Sometimes you want to see everything that’s in progress, and sometimes you want to see issues that have already been fixed or closed. Here at DoneDone, we’ll often want to group […]
- [Slack integration just got even easier](https://donedone.com/slack-integration-just-got-even-easier/): As many of you know, you can integrate a DoneDone project with a Slack channel or group. Any time issues are added or updated, DoneDone will automatically post a message in Slack. This is a great way to keep up with and discuss issues without having to go through email.Today, we’re excited to announce an even easier way to integrate DoneDone projects with Slack. Previously, you had to locate your Slack API token, then copy and paste it into DoneDone. Now you can simply go to the Integrations panel inside your project’s settings, find the Slack option, and click the […]
- [Introducing New Integrations: Slack, Hall, Glip, and BigBoard](https://donedone.com/slack-hall-glip-bigboard/): Today, we’re excited to announce four brand new DoneDone integrations with some of today’s most popular team collaboration tools. Welcome Slack, Hall, Glip, and BigBoard! They’re available right now in every DoneDone account.To integrate into any of these applications, simply go to the “Integrations” section within your DoneDone project. Note: You need to be an administrator in your account:
- [Site outage today: February 4, 2014](https://donedone.com/site-outage-today-february-4-2014/): As many of you experienced, we had an outage earlier today, February 4, from 8:35AM to 1:04PM UTC. First off, we are truly sorry for the downtime. This certainly had its greatest impact on our friends across both the Atlantic and Pacific. We want to apologize for the hours of productivity you may have lost during your Tuesday mornings and afternoons. We also want to thank you for the overwhelming sense of understanding we’ve gotten from you as we responded back to your emails and tweets — from “It happens” to a simple “Thanks for the help!” What exactly happened? […]
- [Simplify Support with DoneDone's New Customer Ticket Portal](https://donedone.com/simplify-support-with-donedones-new-customer-ticket-portal/): Goodbye, email chaos! Hello, simplicity! Experience DoneDone's new Customer Ticket Portal — an effortless way for your clients to manage support tickets. Fast replies, no inbox mess. Try it out and elevate your customer support today!
- [Simple Scrum Boards: Productivity Boosters for Small Businesses](https://donedone.com/simple-scrum-boards-productivity-boosters-for-small-businesses/): Take your team's productivity to the next level with a simple scrum board like DoneDone. Learn how it can help you stay on task and why complex tools like Jira are often barriers to productivity.
- [Simple just works](https://donedone.com/simple-just-works/): We recently reached out to our customers with a survey on how and why they use DoneDone. We received lots of informative feedback, but one thing really stood out.When we asked why they chose DoneDone, the clear top answer was because it is a simple and easy-to-use product. This wasn’t a multiple choice question; it was free-form. Yet, words like easy, clean, simple, and friendly came up almost six times more than the next highest set of reasons. Six times more customers chose DoneDone for its simplicity over any other reason. We also asked our customers, “What one feature would […]
- [Simple Help Desk Software Features To Look For](https://donedone.com/simple-help-desk-software-features-to-look-for/): Check out these simple features that every help desk software should have. It's everything you need to get started with basic customer support.
- [Simple Customer Support with DoneDone Public Issues](https://donedone.com/simple-customer-support-with-donedone-public-issues/): DoneDone was originally designed as an internal team issue tracker, which required each of your users to have their own login. With our new Public Issues feature, anyone can submit issues to your DoneDone projects. This screencast walks through how you can use DoneDone as a simple customer support system, completely integrated with your issue tracker.
- [DoneDone picks up where Sifter left off](https://donedone.com/sifter-v-donedone/): I recently read through some of the decisions that Sifter, a competing issue tracker, made with their application.Sifter’s simple approach mirrors what we believe too: one-to-one communication on issues, and a strict set of issue statuses that drive how issues get resolved. However, there are a few features that DoneDone offers which differ from Sifter’s. If you’re on the hunt for a simple issue tracker, consider a few features we offer that Sifter currently doesn’t support. Markdown Support Sifter currently does not offer any text formatting options. We agree that a full-blown rich text editor can sometimes do more harm […]
- [Shooting down bugs with DoneDone](https://donedone.com/shooting-down-bugs-with-donedone/): Recently, Bug Shooting added support for DoneDone. Bug Shooting is a free download for Windows that lets you take screenshots, annotate them, and immediately upload them as part of a new or existing issue. Do note that we currently only allow file uploads for paid accounts. Here’s how it works with DoneDone. Quick install and setup After you install Bug Shooting, you need to set up DoneDone as a server. Right-click the bug icon in your desktop tray, and go to Options > Settings > Server. Choose DoneDone, and then enter in your DoneDone URL and credentials. Say Cheese!To take […]
- [Sharing Project & Mailbox Information Made Easy with DoneDone Notes](https://donedone.com/sharing-project-mailbox-information-made-easy-with-donedone-notes/): Need to share project-wide information with your team? Get the scoop on how DoneDone's newest feature, Notes, can help keep all your project and mailbox info organized, easily accessible, and up to date.
- [Searching issues with DoneDone](https://donedone.com/searching-issues-with-donedone/): This is the third in a five-part series of articles introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong. Sign up to get a launch alert and view a quick features list at http://www.www.getdonedone.com. We’ll be launching DoneDone within the next few days… Today, let’s talk about search. DoneDone gives you smart options for searching issues. The search feature lives in the bar just under the project name on each project’s home page. Search by a word or phraseType in a word or phrase, hit go, and we’ll list all the issues containing those words in the […]
- [Saving time (and money) with a combined issue tracker and customer support tool](https://donedone.com/saving-time-and-money-with-a-combined-issue-tracker-and-customer-support-tool/): Customer support and bug tracking are two functions that are critical to your company’s success: Help desk software enables your support team to build a rapport with customers. Issue tracking software provides a workflow for your development team to stay on track. Today, many companies use one system for customer support and another for issue tracking, even though both concepts are closely related and the people behind both systems are often the same. This can add unwanted complexity to your operations — you’ll need to pay for, learn, and maintain two separate tools. We think it would be easier and […]
- [Reports, mobile, and more-faster-better.](https://donedone.com/reporting-mobile-and-more-faster-better/): Ok. We’ve been cranking on a a new interface which we’re planning to release on November 9th, 2012. It hits on a few huge improvements you’ve been requesting, so our hunch is that you’ll jump out of your captain’s chair and yell “Woot!”, and then promptly sit back down and continue to work. A faster, simpler dashboard The new dashboard is straight-to-the-point. When you sign in, DoneDone shows you updates since the last time you signed in. From there, you can toggle over to Issues or Reports for more details. Yes, you read right. Reports. DoneDone’s new dashboard. The new […]
- [A Remote First approach to the workplace](https://donedone.com/remote-first-approach-workplace/): Remote working is something that companies need to prepare for as much as the employees.
- [The Remote Checklist [Free PDF]](https://donedone.com/remote-checklist/): To be better prepared to work from home, use this handy remote work checklist. You'll learn how to improve remote team communication and collaboration.
- [Remembering your last search with DoneDone](https://donedone.com/remembering-your-last-search-with/): We made a small tweak to issue lists in DoneDone today. Previously, things worked like this. You’d go to a project and search for issues. You’d click into an issue to view the detail. You could even click the “Previous Issue” and “Next Issue” links in the upper-right to scroll through the issues you searched for. But, as soon as you clicked “Back to My Project”, your old search was gone. Now, when you click “Back to My Project”, we’ll take you back to the last search you did for your issues so you don’t have to search for the […]

## Pages

- [Landing Pages](https://donedone.com/lp/)
- [helpdesk ticketing software](https://donedone.com/lp/helpdesk-software/): Simple Help Desk Software for Small Teams Turn emails, requests, and conversations into assigned, trackable work. DoneDone combines Help Desk, Shared Inbox, and Task Management in one place so nothing falls through the cracks. 🚀 Start free trial No credit card required  Book a Demo A Help Desk That Actually Tracks Work Built for IT teams, MSPs, operations teams, and internal support departments that need a better way to manage requests. Most teams start with a shared email address: support@, info@, help@, requests@ etc. At first, it feels simple. Everyone can see the messages. Anyone can reply. As requests increase, it […]
- [simple task management software](https://donedone.com/simple-task-management-software/): Track Team Work From Request to Completion DoneDone helps small teams organize work, stay accountable, and keep tasks from falling through the cracks.  🚀 Start free trial No credit card required  Book a Demo Everything your team needs to keep work moving. Task Management Track work from start to finish with statuses, priorities, assignments, and deadlines. Workflows Create repeatable processes so your team handles work consistently every time. Scheduled Tasks Automate recurring operational work so nothing gets forgotten. Checklists Break complex work into clear actionable steps. Task Management Track work from start to finish with statuses, priorities, assignments, and deadlines. […]
- [Guest Users](https://donedone.com/features/guest-users/): Guest Users Collaborate with anyone using free guest users Available on DoneDone Pro. Invite clients, contractors, and teammates into your work so everyone stays aligned without adding complexity. 🚀 Get Started Bring everyone into the same workspace Guest users let you invite external collaborators directly into your tasks and projects so communication and work stay in one place.No extra tools. No extra friction. Invite Free Guests to your Account to: – Approve Projects & Tasks  ✓– Stay in the loop  ✓– Make comments  ✓– Upload files  ✓– Submit requests  ✓– Update task statuses  ✓ Start Inviting with Pro Plan! https://youtu.be/3L2ZL4DwFSg?si=GCSup0MSrFSYIAE4 DoneDone […]
- [checklist](https://donedone.com/features/checklist/): Checklists Checklists that make sure work actually gets done Break tasks and conversations into clear steps so nothing gets missed and every request is completed consistently. 🚀 Get Started Turn every task into a repeatable process. Checklists give your team a simple way to follow the right steps every time, without slowing them down. Perfect for repeatable work. Customer onboarding ✓Support resolution steps ✓Internal processes ✓Client delivery workflows ✓Any task that requires consistency ✓ Simple to create. Easy to follow. No complex setup or rigid systems. Your team can add checklists instantly and start using them right away. Simple shared inbox features […]
- [Scheduled Task](https://donedone.com/features/scheduled-task/): Scheduled Task Scheduled tasks that run on time, every time Automate recurring work so your team never has to remember what needs to happen next. 🚀 Get Started Put repeat work on autopilot Scheduled tasks ensure recurring work is created automatically. Set it once, and let the system handle the rest. Never miss repeat work Ensure tasks are created with the right structure so your team always knows what needs to be done. Reduce manual follow-ups Build consistency into your workflow Avoid overly complex workflows and processes with a tool that has everything you need and nothing you don’t. Workflows […]
- [Workflows](https://donedone.com/features/workflows/): Workflows Keep work moving with consistent workflows Define how tasks progress so your team always knows what to do next without manual coordination 🚀 Get Started Know where things stand with workflow statuses. Define stages, automate movement, and ensure every task follows a consistent process without extra effort. Automate how work moves Set rules for how tasks are assigned, updated, and progressed so your team doesn’t have to manage every step manually. One tool for projects and customer support. Unify customer support and project management in one place. Your business benefits when support and product teams work together, not apart. Simple workflows Avoid overly complex workflows […]
- [features](https://donedone.com/features/): Everything You Need to Manage Requests and Tasks From incoming request to completed tasks, DoneDone  brings it all together in one simple system. 🚀 Start free trial Book Demo No credit card required  Capture Shared Inbox Manage all incoming requests in one place, so your team always knows what’s been received and what needs attention. Read More Email-to-Task Turn emails into actionable work instantly so requests move from inbox to execution without manual effort. Read More Conversations Keep every message connected to the work so your team has full context from first request to resolution. Read More Internal Comments Collaborate […]
- [Shared Inboxes](https://donedone.com/features/shared-inboxes/): Shared Inboxes Turn your inbox into a system for getting work done Get instant visibility into incoming requests so your team can assign, track, and complete work without confusion. 🚀 Get Started No more lost emails. Only easy-to-track tickets. Assign & prioritize. Tag & recategorize. Reply & discuss internally. It’s what email should’ve been. It’s fully loaded. Customizable workflows? ✓Customer ticket portal? ✓Easy customer searching? ✓Guided setup for email forwarding? ✓‍Auto-responses and office hours? ✓✓Email signatures? ✓Saved replies? ✓Merge conversations? ✓‍Reply collision detection? ✓‍Spam filtering? ✓Bounced email warnings? ✓DKIM and Return-Path records? ✓ One tool for projects and customer support. Unify customer support and project management in one place. Your business benefits when support and product teams work together, not apart. […]
- [Track Incoming Work | Shared Inbox & Task Management for Teams](https://donedone.com/track-work-shared-inbox/): Turn incoming requests into assigned, trackable work Emails, messages, and requests should not get lost.DoneDone gives your team one simple place to capture, assign, and complete work. Shared Inbox + Task Management.  🚀 Start free trial No credit card required  Book a Demo A Shared Inbox That Actually Tracks Work Most teams start with a shared email address: support@, info@, help@, requests@ etc. At first, it feels simple. Everyone can see the messages. Anyone can reply. As requests increase, it gets harder to manage. Emails get answered, but not tracked Tasks get created somewhere else The cost is missed work or […]
- [simple Task Management tool](https://donedone.com/get-more-work-done/): Project Management Without the Chaos! One simple tool to manage tasks, clients, and support, no clutter, no confusion. Why Teams Choose DoneDone‍Over Other Tools Simple & Fast SetupStart managing projects in minutes, not weeks. Free Guest UsersAdd clients to the project for better collaboration. No Clutter. Just Clarity.Tools built for how real teams work, nothing more, nothing less. 🚀 Start free trial No credit card requiredGet set up in minutes. 🚀 View Demo Simplify Client Projects From Start to Finish How work actually gets done with DoneDone It takes about a minute to understand, and even less to start. Work […]
- [Demo](https://donedone.com/demo/): See how teams keep support and work together in one simple place https://youtu.be/kc92a31zgwA Start Free 7-Day Trial, No credit card required • Set up in minutes 🚀 Start free trial No credit card required. Requests come in. Work gets done. In one place. Most tools force teams to choose: A help desk to manage incoming requests Or a task system to manage the work afterward DoneDone brings both together. Requests come in through email or everyday communication. From there, they turn into clear, owned tasks that get tracked to completion, all in the same place. No handoffs.No copying things between […]
- [Track Incoming Work Without Complicated Software | DoneDone](https://donedone.com/track-work/): Work comes in DoneDone makes sure it gets done. DoneDone is the simplest way for small teams to handle incoming work. Assign it, track it, and get it done without things falling through the cracks. 🚀 Start free trial No credit card required. 🚀 View Demo How work actually gets done with DoneDone It takes about a minute to understand, and even less to start. Work comes in Emails, requests, or to-dos arrive throughout the day. Nothing about how your team works has to change.  It’s clearly owned Each request has one clear owner. Everyone can see what’s open and who’s […]
- [DoneDone for Agencies](https://donedone.com/donedone-mailer/): Project Management Without the Chaos! One simple tool to manage tasks, clients, and support, no clutter, no confusion. Simplify Client Projects From Start to Finish Simple & Fast SetupStart managing projects in minutes, not weeks. Free Guest UsersAdd clients to the project for better collaboration. No Clutter. Just Clarity.Tools built for how real teams work, nothing more, nothing less. 🚀 Start free trial No credit card requiredGet set up in minutes. We don’t overwhelm you with unnecessary complexity! Project Management  Bugs, tasks, issues, to-dos. The internal work between you, your teammates, and stakeholders. Take control of your client work from […]
- [Customer Support](https://donedone.com/how-it-works-customer-support/): Customer Support You, your customers, and your team working seamlessly together. The perfect help desk for small business customer support DoneDone Mailboxes turn your cluttered support emails into streamlined, organized conversations. Pricy enterprise customer service tools are painful to set up and costly. Stick with the “need-to-have” features for a fraction of the price. A no-fuss ticket portal, easy searching & filtering, private commenting, out-of-office responses, saved replies, customer histories, and more. Help desk support and task management, together Put your customer at the core of your business with cross-team collaboration and communication all within the DoneDone platform. Link conversations to internal tasks so your customer support staff […]
- [Our Story](https://donedone.com/our-story/): The DoneDone Philosophy “Keeping it simple” is an easy catchphrase. For us, it means something a little bit deeper. https://youtu.be/a-HS_nWZKy8?si=bZC4Albwnz0aegO0 Staying small, as a service. We’re a fully remote team. Here are the folks whohelp make DoneDone happen.
- [Project Management for Agencies](https://donedone.com/lp-agency-projects/): Project Management Built for Agencies Deliver Every Client Project On Time. Keep Clients Happy. Simplify Client Projects From Start to Finish Simple & Fast SetupStart managing projects in minutes, not weeks. Free Guest UsersAdd clients to the project for better collaboration. No Clutter. Just Clarity.Tools built for how real teams work, nothing more, nothing less. 🚀 Start free trial No credit card requiredGet set up in minutes. We don’t overwhelm you with unnecessary complexity! Project Management  Bugs, tasks, issues, to-dos. The internal work between you, your teammates, and stakeholders. Take control of your client work from start to finish. With DoneDone, you […]
- [Simple Project Management](https://donedone.com/lp-simple-project-tool/): Project Management Without the Chaos! One simple tool to manage tasks, clients, and support, no clutter, no confusion. Why Teams Choose DoneDone‍Over Other Tools Simple & Fast SetupStart managing projects in minutes, not weeks. Free Guest UsersAdd clients to the project for better collaboration. No Clutter. Just Clarity.Tools built for how real teams work, nothing more, nothing less. 🚀 Start free trial No credit card requiredGet set up in minutes. 🚀 View Demo Simplify Client Projects From Start to Finish Project Management  Bugs, tasks, issues, to-dos. The internal work between you, your teammates, and stakeholders. Take control of your client […]
- [Policies](https://donedone.com/policies/)
- [Blog](https://donedone.com/blog/): The DoneDone Blog Product updates and our thoughts on getting work done.
- [Tradeshow](https://donedone.com/tradeshow/): Thanks for scanning, Your free month of DoneDone awaits 🎉 There are 2 ways to get your tradeshow-exclusive offer: 1. Fill out the form on the right, and we will reach out to provide you with the 1 month coupon  – or –  2. Book a demo call below, and after the demo, we will provide you with 1 month of free DoneDone. Get my 1 month of DoneDone Free! Please enable JavaScript in your browser to complete this form.Name *FirstLastEmail *Message Submit What is DoneDone? DoneDone is a flexible project management, ticketing, & shared inbox tool leading the industry in simplicity & price. Here’s […]
- [Cookie Policy](https://donedone.com/policies/cookie-policy/): Cookie Policy Last Updated: March 19, 2021 A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the […]
- [Terms of Service](https://donedone.com/policies/terms-of-use/): Terms of Service Effective Date: April 15, 2019 1. Welcome and Introduction Welcome to DoneDone! DoneDone is a software application that helps our clients and their personnel to organize and track individual and group tasks and projects. It can help them resolve system bugs, launch campaigns, manage customer support, streamline company e-mails, manage projects and teams, and track applicants and leads, depending on the subscriptions for which clients sign up. In this Agreement, all these functions are included in the term “Services.” The term “Services” also includes all of DoneDone’s mobile applications and related players, widgets, tools, software, personalized content, […]
- [Pricing](https://donedone.com/pricing/): Run your team without the chaos. Start free. DoneDone combines a shared mailbox and task management so your team can capture  requests, stay accountable, and actually get work done, without juggling tools. 🚀 Start free trial No credit card required  View Demo Book a 15-min demo Yearly Monthly Starter Plan Free trial 14 days. $ 45 Monthly Collaboration 💬 Up to 4 users iOS & Android Mobile Apps Mobile & Email Notifications Projects📋 Unlimited Projects, Tasks, and Checklists Custom Workflows & Statuses Assignee & Watcher Notifications Due Dates Board View Mailboxes📬 1 Shared Mailbox Unlimited, Conversations, and Emails Conversation Conversation […]
- [Help Docs](https://donedone.com/help-docs/)
- [Help Desk](https://donedone.com/help-desk/): Help Desk DoneDone makes it easy for teams to manage a shared inbox, track conversations, and reply to customers faster. 🚀 Get Started Shared Inbox A help desk tool made simple Keeps your team aligned and your customers supported, without the chaos. No more lost emails or “who’s handling this?” With DoneDone’s Help Desk, your team can sort, assign, and reply to every customer or client request from a single shared inbox. Whether it’s a quick question, a project update, feedback, or a request for help, everything stays organized. So your team always knows what’s next. Ticketing Handle tickets the […]
- [Task Management](https://donedone.com/task-management/): Task Management DoneDone makes it easy for teams to plan projects, assign tasks, and stay on top of deadlines. 🚀 Get Started Progress Tracker Integrated task management made simple Develop a repeatable task management framework with DoneDone Workflows. Keep tasks moving along by using a built-in DoneDone Workflow or creating your own. Due dates, assignees, comments, tags, statuses, and attachments make sure everyone has what they need to prioritize and get work done. Smart Notification Work on projects the way your team works best. Whether it’s scrum, Kanban, a hybrid method, or something completely your own, DoneDone keeps you organized. […]
- [Resources](https://donedone.com/resources/)
- [Product](https://donedone.com/products/): Product Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Marketing Bot Easily automate your marketing campaigns, track leads and conversions, and optimize your ROI with powerful analytics and reporting. Track leads and conversions Proin porta lorem sed nulla ornare, ac volutpat enim interdum. Quisque maximus mauris ut urna porta viverra. Sed quis vestibulum eros. Vestibulum eget molestie arcu. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Etiam eleifend a massa at mollis. Etiam a est sagittis, efficitur urna in, convallis nisi. Vestibulum nec leo ut […]
- [About Us](https://donedone.com/about-us/): About Us We are a leading SaaS App Company phasellus blandit enim dui, nec blandit justo pharetra non. Phasellus sed massa augue. Phasellus quis velit in sem ultrices condimentum. Quisque in laoreet turpis, ut varius nisl. Cras tempus turpis non tellus convallis, in condimentum ante elementum. Vivamus quis nibh eget diam dapibus vulputate vel sit amet est. Mauris egestas magna. Who we are We are a leading SaaS App Company, dedicated to providing innovative, reliable, and easy-to-use software solutions for businesses of all sizes. Our Mission Quisque in turpis, ut varius nisl. Cras tempus turpis non tellus convallis, in ante […]
- [Contact](https://donedone.com/contact-us/): Contact Talk with our sales team to see how DoneDone can help your team Get in touch Contact us to learn more about how DoneDone can help your business grow 913-578-9977 sales@donedone.com 6800 W. 115th St., Suite 101, Overland Park, KS 66211 Book a Demo! Book a 30-minute demo or Q&A session with our customer success team. We’re here for your success using DoneDone. Got a question? We’re here to help                      App question? Visit our Help Docs                             Need Support? support@donedone.com.    […]
- [Home](https://donedone.com/): Empowering teams for 16 years & counting Turn incoming requests into assigned, trackable work Stop juggling inboxes and task tools. Capture requests, assign ownership, and make sure nothing gets missed. 🚀 Start free trial No credit card required  🚀 See How It Works Work comes in from everywhere. It gets lost just as fast. Emails, requests, and to-dos pile up, but there’s no clear system to track them. Requests live in email Tasks live in another tool No one knows who owns what Follow-ups fall through the cracks The result? Dropped work, missed details, and constant “did this get done?” […]
- [Privacy Policy](https://donedone.com/policies/privacy-policy/): Privacy Effective Date: April 15, 2019 We always seek to improve our Services to you, and that requires that we collect, store, share, and use information about you and your usage preferences. As we do so, we are absolutely committed to protecting your privacy and the security of your personal information. In this Privacy Policy, we use the word “Data” to describe all the information we collect that relates to you and your use of our Services. “Data” is broken into different categories, which we may refer to separately, but when we use the word “Data,” we mean all the […]

## Optional

- [Agent (MCP protocol)](websites-agents.hostinger.com/donedone.com/mcp)

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